Question 1

Which researchers are credited with the development of open-system theory?

Accepted Answer

A) Frederick Taylor and Michael DeVader 
B) D. M. McGregor and Kevin Ford 
C) Daniel Katz and Robert Kahn 
D) Robert Lord and Christy DeVader 
A) Frederick Taylor and Michael DeVader 
B) D. M. McGregor and Kevin Ford 
C) Daniel Katz and Robert Kahn 
D) Robert Lord and Christy DeVader

Question 2

As a result of the technological revolution, in order to thrive, organizations must:

Accepted Answer

A) employ a larger number of employees. 
B) hire a more specialized and less diverse workforce. 
C) be more strategically flexible. 
D) adhere to business plans that have worked in the past. 
A) employ a larger number of employees. 
B) hire a more specialized and less diverse workforce. 
C) be more strategically flexible. 
D) adhere to business plans that have worked in the past.

Question 3

The four features of a bureaucratic organization are: division of labor, top-down pyramid hierarchy, delegation of authority, and:

Accepted Answer

A) gainsharing. 
B) appreciative inquiry. 
C) span of control. 
D) knowledge management. 
A) gainsharing. 
B) appreciative inquiry. 
C) span of control. 
D) knowledge management.

Question 4

Matrix organizational designs combine _____ organizational designs and _____ organizational designs.

Accepted Answer

A) product-based; functional 
B) product-based; open 
C) functional; open 
D) functional; bureaucratic 
A) product-based; functional 
B) product-based; open 
C) functional; open 
D) functional; bureaucratic

Question 5

Which of these is an important characteristic shared by organizational development (OD) programs?

Accepted Answer

A) They are supported and initiated by top management. 
B) They involve a short-term process. 
C) They involve only the CEO. 
D) They focus on the importance of having a strong hierarchy. 
A) They are supported and initiated by top management. 
B) They involve a short-term process. 
C) They involve only the CEO. 
D) They focus on the importance of having a strong hierarchy.

Question 6

Liza, who owns a art supply store, has noticed that her customers are requesting products that are environmentally friendly. She initiates a new program in which she rewards employees for identifying promising new products they should carry in the store. In this case, the "client" is:

Accepted Answer

A) Liza. 
B) Liza's employees. 
C) the reward program Liza has designed. 
D) future customers of the store. 
A) Liza. 
B) Liza's employees. 
C) the reward program Liza has designed. 
D) future customers of the store.

Question 7

A major criticism of total quality management (TQM) is that it:

Accepted Answer

A) overlooks the consequences of change. 
B) fails to properly operationalize success. 
C) is too complex to implement in most organizations. 
D) fails to determine whether it is effective in comparison to competitors. 
A) overlooks the consequences of change. 
B) fails to properly operationalize success. 
C) is too complex to implement in most organizations. 
D) fails to determine whether it is effective in comparison to competitors.

Question 8

The _____ element of reengineering involves an examination of what the company does and why.

Accepted Answer

A) radical 
B) dramatic 
C) fundamental 
D) processes 
A) radical 
B) dramatic 
C) fundamental 
D) processes

Question 9

Which of these is an important characteristic shared by organizational development (OD) programs?

Accepted Answer

A) top management support 
B) short-term processes 
C) limited involvement 
D) centralized decision-making 
A) top management support 
B) short-term processes 
C) limited involvement 
D) centralized decision-making

Question 10

What is a culture change, and why might this be helpful to an organization?

Accepted Answer

Culture change is where the pattern of b

Question 11

The theory that assumes that the average employee is passive because of past experiences in workplaces and has the capacity to be motivated if he or she is developed by a leader is:

Accepted Answer

A) open-system theory. 
B) bureaucratic theory. 
C) Theory X. 
D) Theory Y. 
A) open-system theory. 
B) bureaucratic theory. 
C) Theory X. 
D) Theory Y.

Question 12

An unintended consequence of culture change resulting from organizational transformation is:

Accepted Answer

A) cultural erosion. 
B) behavioral ambiguity. 
C) paradigm alignment. 
D) vision reactance. 
A) cultural erosion. 
B) behavioral ambiguity. 
C) paradigm alignment. 
D) vision reactance.

Question 13

The theory that introduced employees' motives, goals, and aspirations, as well as the supervisor-subordinate relationship, into the study of organizations was:

Accepted Answer

A) humanistic theory. 
B) Scientific Management theory. 
C) total quality management theory. 
D) open-system theory. 
A) humanistic theory. 
B) Scientific Management theory. 
C) total quality management theory. 
D) open-system theory.

Question 14

What is Scientific Management? Describe its four principles.

Accepted Answer

This is an approach that treats the orga

Question 15

What were the seven types of organizational development interventions discussed in the book? Briefly describe each one.

Accepted Answer

Survey feedback, which involves the syst

Question 16

What are the three criteria for an effective organizational development intervention?

Accepted Answer

It fits the needs of the organ

Question 17

Ellyn believes that her employees have a strong capacity for assuming responsibility for their work; Gino believes that his workers are lazy and must be supervised at all times. Ellyn subscribes to _____, while Gino subscribes to _____.

Accepted Answer

A) Theory X; Theory Y 
B) Theory Y; Theory X 
C) negative entropy; equifinality 
D) equifinality; negative entropy 
A) Theory X; Theory Y 
B) Theory Y; Theory X 
C) negative entropy; equifinality 
D) equifinality; negative entropy

Question 18

According to Michael Hitt, a major change that successful companies will have to navigate through in the new millennium involves:

Accepted Answer

A) decrease in diversity. 
B) positive entropy 
C) egalitarianism 
D) technological advances 
A) decrease in diversity. 
B) positive entropy 
C) egalitarianism 
D) technological advances

Question 19

Open systems that are characterized by a balance in energy exchange are known as:

Accepted Answer

A) equifinality. 
B) differentiated. 
C) steady state. 
D) entropic. 
A) equifinality. 
B) differentiated. 
C) steady state. 
D) entropic.

Question 20

What are four important characteristics shared by organizational development programs?

Accepted Answer

Involve the total organization. Be suppo

Which researchers are credited with the development of open-system theory?

As a result of the technological revolution, in order to thrive, organizations must:

The four features of a bureaucratic organization are: division of labor, top-down pyramid hierarchy, delegation of authority, and:

Matrix organizational designs combine _ organizational designs and _ organizational designs.

Which of these is an important characteristic shared by organizational development (OD) programs?

Liza, who owns a art supply store, has noticed that her customers are requesting products that are environmentally friendly. She initiates a new program in which she rewards employees for identifying promising new products they should carry in the store. In this case, the "client" is:

A major criticism of total quality management (TQM) is that it:

The _____ element of reengineering involves an examination of what the company does and why.

Which of these is an important characteristic shared by organizational development (OD) programs?

What is a culture change, and why might this be helpful to an organization?

The theory that assumes that the average employee is passive because of past experiences in workplaces and has the capacity to be motivated if he or she is developed by a leader is:

An unintended consequence of culture change resulting from organizational transformation is:

The theory that introduced employees' motives, goals, and aspirations, as well as the supervisor-subordinate relationship, into the study of organizations was:

What is Scientific Management? Describe its four principles.

What were the seven types of organizational development interventions discussed in the book? Briefly describe each one.

What are the three criteria for an effective organizational development intervention?

Ellyn believes that her employees have a strong capacity for assuming responsibility for their work; Gino believes that his workers are lazy and must be supervised at all times. Ellyn subscribes to _, while Gino subscribes to _.

According to Michael Hitt, a major change that successful companies will have to navigate through in the new millennium involves:

Open systems that are characterized by a balance in energy exchange are known as:

What are four important characteristics shared by organizational development programs?

Io Psychology: Then and Now

Research Methods in Io Psychology

Job Analysis

Criterion Measurement

Performance Appraisal

Predictors

Selection Decisions and Personnel Law

Training and Development

Motivation

Job Attitudes: Antecedents and Consequences

Stress and Worker Well-Being

Group Processes and Work Teams

Leadership

Filters

Exam 14: Organizational Theory and Development

Which researchers are credited with the development of open-system theory?

As a result of the technological revolution, in order to thrive, organizations must:

The four features of a bureaucratic organization are: division of labor, top-down pyramid hierarchy, delegation of authority, and:

Matrix organizational designs combine _____ organizational designs and _____ organizational designs.

Which of these is an important characteristic shared by organizational development (OD) programs?

Liza, who owns a art supply store, has noticed that her customers are requesting products that are environmentally friendly. She initiates a new program in which she rewards employees for identifying promising new products they should carry in the store. In this case, the "client" is:

A major criticism of total quality management (TQM) is that it:

The _____ element of reengineering involves an examination of what the company does and why.

Which of these is an important characteristic shared by organizational development (OD) programs?

What is a culture change, and why might this be helpful to an organization?

The theory that assumes that the average employee is passive because of past experiences in workplaces and has the capacity to be motivated if he or she is developed by a leader is:

An unintended consequence of culture change resulting from organizational transformation is:

The theory that introduced employees' motives, goals, and aspirations, as well as the supervisor-subordinate relationship, into the study of organizations was:

What is Scientific Management? Describe its four principles.

What were the seven types of organizational development interventions discussed in the book? Briefly describe each one.

What are the three criteria for an effective organizational development intervention?

Ellyn believes that her employees have a strong capacity for assuming responsibility for their work; Gino believes that his workers are lazy and must be supervised at all times. Ellyn subscribes to _____, while Gino subscribes to _____.

According to Michael Hitt, a major change that successful companies will have to navigate through in the new millennium involves:

Open systems that are characterized by a balance in energy exchange are known as:

What are four important characteristics shared by organizational development programs?

Io Psychology: Then and Now

Research Methods in Io Psychology

Job Analysis

Criterion Measurement

Performance Appraisal

Predictors

Selection Decisions and Personnel Law

Training and Development

Motivation

Job Attitudes: Antecedents and Consequences

Stress and Worker Well-Being

Group Processes and Work Teams

Leadership

Filters

Matrix organizational designs combine _ organizational designs and _ organizational designs.

Ellyn believes that her employees have a strong capacity for assuming responsibility for their work; Gino believes that his workers are lazy and must be supervised at all times. Ellyn subscribes to _, while Gino subscribes to _.