Exam 14: Organizational Theory and Development

Identify six objectives of team-building interventions.

Colleen is a manager in a restaurant. She believes the restaurant culture has led employees to treat customers disdainfully. In order to change that culture, she informs them that since poor customer service does not support their goal of selling food, she will henceforth only be rewarding behaviors that demonstrate good customer service. According to Lewin's change model, Colleen is implementing which step?

One of the tenets of classical organizational theory is that:

The four features of a bureaucratic organization are: span of control, top-down pyramid hierarchy, delegation of authority, and:

The second step in appreciative inquiry, where information is used to arrive at a vision statement, is:

Bertram believes that his employees can be effective if he finds ways to give them responsibility and help them work toward goals. Bertram's approach to management is best described by:

What are the stages involved in implementing a total quality management (TQM) intervention?

Which of these would likely be a goal of team building?

In the third stage of the total management quality (TQM) process, employees identify areas in which their department deviates from quality standards. These deviations are known as:

Which of these is the last step in survey feedback?

According to Michael Hitt's (2000) work on organizational development (OD), which of these is important if a company wants to keep up with the increasingly fast-paced environment?

What is the first step of the Scientific Management process?

Katz and Kahn (1978) introduced two additional issues into Weberian bureaucracy: centralized decision-making and:

Ollie works at a company that manufactures cars. He works under the Vice President of manufacturing, while one of his best friends works under the Vice President of finance. Ollie most likely works in a company that uses:

A study by Furst and Cable (2008) suggests that when employees experience _____, they tend not to be resistant to change.

The theory that assumes that the average employee is gullible, not very bright, self-centered, and lacks ambition is:

Describe the four basic tenets of classical organizational theory.

The organizational development intervention that involves increasing employee involvement in production processes is known as:

The four features of a bureaucratic organization are: division of labor, span of control, delegation of authority, and:

When open systems move toward more specialized functions, this is known as: