Multiple Choice
Nevaeh manages a home décor store. Last year, she noticed that her employees were treating customers disdainfully. She subsequently fired the employees who demonstrated poor customer service and promoted those who provided good service. Now, good customer service is something that employees do naturally and automatically. According to Lewin's change model, Nevaeh's store is at what step?
A) refreezing
B) moving
C) changing
D) unfreezing
Correct Answer:
Verified
Correct Answer:
Verified
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