Exam 1: Introduction

Which of the following is not a characteristic that distinguishes services from goods?

The term "value" refers to the relationship between quality and the price paid by the consumer.

Operations and supply chain processes can be conveniently categorized as planning, sourcing, making, and delivering.

The supply chain processes mentioned in the textbook are planning, sourcing, delivering, and returning.

Attempting to balance the desire to efficiently use resources while providing a highly effective service may create conflict between the two goals.

SSME is an acronym standing for "service sector management economics."

Just-in-time (JIT) production was a major breakthrough in manufacturing philosophy pioneered by the Japanese.

Central to the concept of operations strategy are the notions of operations focus and trade-offs.

All other things remaining the same, if the sales revenue increases, asset turnover ratio will

Service science management and engineering aims to apply the latest concepts in information technology to continue to improve service productivity of technology-based organizations.

Sustainability is the ability to maintain profits in a system.

A process can be effective without being efficient.