Exam 1: Introduction

Which of the following are defined as core goods?

Operations and supply chain management is defined as the design, operation, and improvement of the systems that create and deliver the firm's primary products and services.

Operations and supply chain strategy are not important issues to investors who tend to focus on growth, dividends, and earnings per share.

Current issues in OSCM do not include:

"Green belt" programs are coordinated public works projects aimed a placing an environmentally friendly zone around major cities.

Services are defined and evaluated as a package of features that affect the five senses.

Lean manufacturing refers to just in time production coupled with total quality control.

A major aspect of planning involves developing a set of metrics to monitor the supply chain.

Although planning involves determining how the various supply chain processes (sourcing, making, delivering, and returning) will be met, planning itself is not considered a supply chain process.

The approach that advocates making revolutionary changes as opposed to evolutionary changes is called "creation theory."

Services are intangible processes that cannot be weighed or measured.

A worker can be efficient without being effective.

The term "electronic commerce" refers to the buying and selling of electronic products and devices.

Which of the following is a measure of operations and supply management efficiency used by Wall Street?

Raising senior management awareness of OSCM as a competitive weapon is not an important issue.

A bank branch manager position is not an OSCM-type of job.

One of the "package of features" that make up a service is:

OSCM is concerned with management of the trickiest parts of the system that produces a good or delivers a service.

All managers should understand the basic principles that guide the design of transformation processes.

Wall Street analysts are not particularly concerned with how efficient companies are from an operations and supply management view.