Question 1

"Supply chain" refers to processes that move information and material to and from the manufacturing and service processes of the firm.

Accepted Answer

A) True 
 B)False  True

Question 2

Internet technology has made the sharing of reliable real-time information expensive.

Accepted Answer

A) True 
 B)False  False

Question 3

Service innovations can be patented.

Accepted Answer

A) True 
 B)False  False

Question 4

Operations and supply management changes constantly because of the dynamic nature of competing in global business and the constant evolution of information technology.

Accepted Answer

A) True 
 B)False

Question 5

Core service providers integrate tangible goods into their product.

Accepted Answer

A) True 
 B)False

Question 6

Supply networks cannot be constructed for every product or service.

Accepted Answer

A) True 
 B)False

Question 7

Capturing information directly from the source through such systems as point-of-sale, radio-frequency identification tags, bar-code scanners, and automatic recognition has had little impact on operations and supply chain management.

Accepted Answer

A) True 
 B)False

Question 8

Investors pay close attention to efficiency and productivity measures like net income per employee because they are interested in how well the firm manages its workforce relations.

Accepted Answer

A) True 
 B)False

Question 9

OSCM is a functional field of business with clear line management responsibilities.

Accepted Answer

A) True 
 B)False

Question 10

Use of systems like point-of-sale, radio-frequency identification tags, bar-code scanners, and automatic recognition has made it more difficult to understand what all the information is saying.

Accepted Answer

A) True 
 B)False

Question 11

The approach that advocates making revolutionary changes as opposed to evolutionary changes is called "business process reengineering."

Accepted Answer

A) True 
 B)False

Question 12

The mathematical results of Business Analytics are used to automate decision making and eliminate the decision maker.

Accepted Answer

A) True 
 B)False

Question 13

Green and black belt programs teach six-sigma quality tools to managers at many corporations.

Accepted Answer

A) True 
 B)False

Question 14

Which of the following is not a way that operations and supply processes are categorized?

Accepted Answer

A) Planning 
B) Return 
C) Delivery 
D) Selecting 
E) Making 
A) Planning 
B) Return 
C) Delivery 
D) Selecting 
E) Making

Question 15

A supply chain manager is an OSCM job while a purchasing manager is not.

Accepted Answer

A) True 
 B)False

Question 16

Returning involves processes for receiving worn-out, defective, and excess products back from customers but does not involve support for customers who have problems with the product.

Accepted Answer

A) True 
 B)False

Question 17

The correct order in the good-services continuum is

Accepted Answer

A) pure services - core Services - core goods - pure goods 
B) pure goods - pure services - core services - core goods 
C) pure goods - pure services - core goods - core services 
D) pure goods - core goods - core services - pure services 
E) core goods - core services - pure goods - pure services 
A) pure services - core Services - core goods - pure goods 
B) pure goods - pure services - core services - core goods 
C) pure goods - pure services - core goods - core services 
D) pure goods - core goods - core services - pure services 
E) core goods - core services - pure goods - pure services

Question 18

"Business analytics" involves the analysis of data through a unique combination of linear programming, game theory, and queuing theory to better solve business problems.

Accepted Answer

A) True 
 B)False

Question 19

The goods-services continuum consists of which set of the following categories?

Accepted Answer

A) No goods, some goods, even mix, some service, no service 
B) Pure goods, core goods, core services, pure services 
C) No service, some service, good service, excellent service 
D) Self-service, help desk service, face-to-face service, service-with-a-smile 
E) None of these 
A) No goods, some goods, even mix, some service, no service 
B) Pure goods, core goods, core services, pure services 
C) No service, some service, good service, excellent service 
D) Self-service, help desk service, face-to-face service, service-with-a-smile 
E) None of these

Question 20

"Product-service bundling" refers to a company building service activities into its product offerings for its customers.

Accepted Answer

A) True 
 B)False

Exam 1: Introduction

"Supply chain" refers to processes that move information and material to and from the manufacturing and service processes of the firm.

Internet technology has made the sharing of reliable real-time information expensive.

Service innovations can be patented.

Operations and supply management changes constantly because of the dynamic nature of competing in global business and the constant evolution of information technology.

Core service providers integrate tangible goods into their product.

Supply networks cannot be constructed for every product or service.

Capturing information directly from the source through such systems as point-of-sale, radio-frequency identification tags, bar-code scanners, and automatic recognition has had little impact on operations and supply chain management.

Investors pay close attention to efficiency and productivity measures like net income per employee because they are interested in how well the firm manages its workforce relations.

OSCM is a functional field of business with clear line management responsibilities.

Use of systems like point-of-sale, radio-frequency identification tags, bar-code scanners, and automatic recognition has made it more difficult to understand what all the information is saying.

The approach that advocates making revolutionary changes as opposed to evolutionary changes is called "business process reengineering."

The mathematical results of Business Analytics are used to automate decision making and eliminate the decision maker.

Green and black belt programs teach six-sigma quality tools to managers at many corporations.

Which of the following is not a way that operations and supply processes are categorized?

A supply chain manager is an OSCM job while a purchasing manager is not.

Returning involves processes for receiving worn-out, defective, and excess products back from customers but does not involve support for customers who have problems with the product.

The correct order in the good-services continuum is

"Business analytics" involves the analysis of data through a unique combination of linear programming, game theory, and queuing theory to better solve business problems.

The goods-services continuum consists of which set of the following categories?

"Product-service bundling" refers to a company building service activities into its product offerings for its customers.

Strategy

Project Management

Design of Products and Services

Strategic Capacity Management

Learning Curves

Manufacturing Processes

Facility Layout

Service Processes

Waiting Line Analysis and Simulation

Process Design and Analysis

Six Sigma Quality

Statistical Quality Control

Lean Supply Chains

Logistics Distribution, and Transportation

Global Sourcing and Procurement

Enterprise Resource Planning Systems

Forecasting

Sales and Operations Planning

Inventory Management

Material Requirements Planning

Workcenter Scheduling

Theory of Constraints

Health Care

Operations Consulting

Filters