Question 1

Which of the following is a data analysis and solution development tool from the operations consulting tool kit?

Accepted Answer

A) Bottleneck analysis 
B) Employee surveys 
C) Gap analysis 
D) Balanced scorecard 
E) Responsibility charts 
A) Bottleneck analysis 
B) Employee surveys 
C) Gap analysis 
D) Balanced scorecard 
E) Responsibility charts A

Question 2

Which of the following is a problem definition tool from the operations consulting tool kit?

Accepted Answer

A) Plant tours/audits 
B) Work sampling 
C) Gap analysis 
D) Balanced scorecard 
E) Responsibility charts 
A) Plant tours/audits 
B) Work sampling 
C) Gap analysis 
D) Balanced scorecard 
E) Responsibility charts C

Question 3

The primary job of partners in a consulting firm is to manage consulting engagements.

Accepted Answer

A) True 
 B)False  False

Question 4

Companies typically seek out operations consultants when they are faced with major investment decisions or when they believe that they are not getting maximum effectiveness from their productive capacity.

Accepted Answer

A) True 
 B)False

Question 5

In the five forces model, which of the following is not one of the five forces?

Accepted Answer

A) Buyer power 
B) New technologies 
C) Supplier power 
D) Substitute products 
E) Potential entrants 
A) Buyer power 
B) New technologies 
C) Supplier power 
D) Substitute products 
E) Potential entrants

Question 6

Which of the following is not a data analysis and solution development tool from the operations consulting tool kit?

Accepted Answer

A) Computer simulation 
B) Statistics 
C) Plant tours/audits 
D) Problem analysis (SPC tools) 
E) Bottleneck analysis 
A) Computer simulation 
B) Statistics 
C) Plant tours/audits 
D) Problem analysis (SPC tools) 
E) Bottleneck analysis

Question 7

Consulting has become one of the major areas of employment for business graduates.

Accepted Answer

A) True 
 B)False

Question 8

Complex consulting engagements that require a great deal of innovation and creativity are sometimes called "gray hair" projects because they require a great deal of experience on the part of the consultants.

Accepted Answer

A) True 
 B)False

Question 9

Profitability in consulting firms is achieved by leveraging the skills of the partners through use of midlevel and junior consultants.

Accepted Answer

A) True 
 B)False

Question 10

Consulting firms are frequently characterized according to whether their primary skill is strategic planning or tactical analysis and implementation.

Accepted Answer

A) True 
 B)False

Question 11

Which of the following is the stage in the operations consulting process that immediately follows "sales and proposal development"?

Accepted Answer

A) Design, develop, and test alternative solutions 
B) Develop systematic performance measures 
C) Present final report 
D) Assure client satisfaction 
E) Analyze problem 
A) Design, develop, and test alternative solutions 
B) Develop systematic performance measures 
C) Present final report 
D) Assure client satisfaction 
E) Analyze problem

Question 12

SWOT stands for strengths, weaknesses, opportunities, and threats.

Accepted Answer

A) True 
 B)False

Question 13

Which of the following is not a major strategic or tactical area where companies typically seek operations consulting?

Accepted Answer

A) Adding new plants 
B) Refocusing existing facilities 
C) Locating new plants 
D) Expanding an existing plant 
E) Refurbishing an existing facility 
A) Adding new plants 
B) Refocusing existing facilities 
C) Locating new plants 
D) Expanding an existing plant 
E) Refurbishing an existing facility

Question 14

One of the cost impact and payoff analysis tools from the operations consulting tool kit is gap analysis.

Accepted Answer

A) True 
 B)False

Question 15

Fishbone diagrams and cause-and-effect diagrams give different information.

Accepted Answer

A) True 
 B)False

Question 16

One of the seven principles or rules for reengineering is to organize around outcomes, not tasks.

Accepted Answer

A) True 
 B)False

Question 17

One form of gap analysis used in operations consulting is benchmarking particular client company processes against firms that are exemplars in the process and measuring the differences.

Accepted Answer

A) True 
 B)False

Question 18

Issue trees are used as problem definition tools to structure or map the key problems to be investigated and provide a working initial hypothesis as to the likely solution to the problem.

Accepted Answer

A) True 
 B)False

Question 19

Business process reengineering emphasizes continuous and incremental change of processes that are essentially in control.

Accepted Answer

A) True 
 B)False

Question 20

Which of the following is not one of the categories in a tour?

Accepted Answer

A) Customer satisfaction 
B) Teamwork and motivation 
C) Productivity incentives 
D) Level of inventory 
E) Commitment to quality 
A) Customer satisfaction 
B) Teamwork and motivation 
C) Productivity incentives 
D) Level of inventory 
E) Commitment to quality

Exam 25: Operations Consulting

Which of the following is a data analysis and solution development tool from the operations consulting tool kit?

Which of the following is a problem definition tool from the operations consulting tool kit?

The primary job of partners in a consulting firm is to manage consulting engagements.

Companies typically seek out operations consultants when they are faced with major investment decisions or when they believe that they are not getting maximum effectiveness from their productive capacity.

In the five forces model, which of the following is not one of the five forces?

Which of the following is not a data analysis and solution development tool from the operations consulting tool kit?

Consulting has become one of the major areas of employment for business graduates.

Complex consulting engagements that require a great deal of innovation and creativity are sometimes called "gray hair" projects because they require a great deal of experience on the part of the consultants.

Profitability in consulting firms is achieved by leveraging the skills of the partners through use of midlevel and junior consultants.

Consulting firms are frequently characterized according to whether their primary skill is strategic planning or tactical analysis and implementation.

Which of the following is the stage in the operations consulting process that immediately follows "sales and proposal development"?

SWOT stands for strengths, weaknesses, opportunities, and threats.

Which of the following is not a major strategic or tactical area where companies typically seek operations consulting?

One of the cost impact and payoff analysis tools from the operations consulting tool kit is gap analysis.

Fishbone diagrams and cause-and-effect diagrams give different information.

One of the seven principles or rules for reengineering is to organize around outcomes, not tasks.

One form of gap analysis used in operations consulting is benchmarking particular client company processes against firms that are exemplars in the process and measuring the differences.

Issue trees are used as problem definition tools to structure or map the key problems to be investigated and provide a working initial hypothesis as to the likely solution to the problem.

Business process reengineering emphasizes continuous and incremental change of processes that are essentially in control.

Which of the following is not one of the categories in a tour?

Introduction

Strategy

Project Management

Design of Products and Services

Strategic Capacity Management

Learning Curves

Manufacturing Processes

Facility Layout

Service Processes

Waiting Line Analysis and Simulation

Process Design and Analysis

Six Sigma Quality

Statistical Quality Control

Lean Supply Chains

Logistics Distribution, and Transportation

Global Sourcing and Procurement

Enterprise Resource Planning Systems

Forecasting

Sales and Operations Planning

Inventory Management

Material Requirements Planning

Workcenter Scheduling

Theory of Constraints

Health Care

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