Question 1

Design of experiments is a statistical methodology often used in Six-Sigma projects.It aims to accomplish which of the following?

Accepted Answer

A) Keep careful track of the occurrences of each possible defect. 
B) Determine the cause-and-effect relationships between process variables and output. 
C) Report defects to management on a Pareto chart. 
D) Carefully change each individual process variable until the cause of a defect is found. 
E) Eliminate defects by finding out who or what is causing them. 
A) Keep careful track of the occurrences of each possible defect. 
B) Determine the cause-and-effect relationships between process variables and output. 
C) Report defects to management on a Pareto chart. 
D) Carefully change each individual process variable until the cause of a defect is found. 
E) Eliminate defects by finding out who or what is causing them. B

Question 2

ISO 9000 is primarily concerned with environmental management.

Accepted Answer

A) True 
 B)False  False

Question 3

A flowchart as part of a Six-Sigma quality improvement process might be found in which DMAIC category?

Accepted Answer

A) Define 
B) Measure 
C) Analyze 
D) Improve 
E) Control 
A) Define 
B) Measure 
C) Analyze 
D) Improve 
E) Control A

Question 4

A Pareto chart as part of a Six-Sigma quality improvement process might be found in which DMAIC category?

Accepted Answer

A) Define 
B) Measure 
C) Analyze 
D) Improve 
E) Control 
A) Define 
B) Measure 
C) Analyze 
D) Improve 
E) Control

Question 5

The term "conformance quality" refers to the relative level of performance of a product as compared to competing products.For instance, certain luxury sedans are said to be of "higher quality" than some low-priced sub-compact automobiles.

Accepted Answer

A) True 
 B)False

Question 6

ISO standards ask a company first to document and implement its systems for quality management and then to verify, by means of an internal audit, the compliance of those systems with the requirements of the standards.

Accepted Answer

A) True 
 B)False

Question 7

One tool used in total quality management is the run chart.

Accepted Answer

A) True 
 B)False

Question 8

One of the definitions for the cost of quality is that it represents the costs attributable to the production of quality that is not 100 percent perfect.

Accepted Answer

A) True 
 B)False

Question 9

The dimension of design quality that concerns the consistency of performance over time or the probability of failing is which of the following?

Accepted Answer

A) Response 
B) Serviceability 
C) Reliability 
D) Reputation 
E) Perceived quality 
A) Response 
B) Serviceability 
C) Reliability 
D) Reputation 
E) Perceived quality

Question 10

A quality guru named Joseph M.Juran is well known for his program structured around "14 points" for management.

Accepted Answer

A) True 
 B)False

Question 11

Design quality in products refers to the degree to which product or service design specifications are met.

Accepted Answer

A) True 
 B)False

Question 12

An operational goal of total quality management is ensuring that the organization's systems will never produce a defective product or service.

Accepted Answer

A) True 
 B)False

Question 13

Design quality refers to the inherent value of the product in the marketplace.

Accepted Answer

A) True 
 B)False

Question 14

A quality guru named Philip Crosby defined quality as fitness for use.

Accepted Answer

A) True 
 B)False

Question 15

W.Edwards Deming states that the correct cost for a well-run quality management program should be under 0.5 percent of sales.

Accepted Answer

A) True 
 B)False

Question 16

An opportunity flow diagram as part of a Six-Sigma quality improvement process might be found in which DMAIC category?

Accepted Answer

A) Define 
B) Measure 
C) Analyze 
D) Improve 
E) Control 
A) Define 
B) Measure 
C) Analyze 
D) Improve 
E) Control

Question 17

Which of the following is the cost of quality classification for costs such as scrap, rework, or repair?

Accepted Answer

A) Appraisal costs 
B) Prevention costs 
C) External failure costs 
D) Internal failure costs 
E) Rework and wastage 
A) Appraisal costs 
B) Prevention costs 
C) External failure costs 
D) Internal failure costs 
E) Rework and wastage

Question 18

The philosophical leaders of the quality movement, Philip Crosby, W.Edwards Deming, and Joseph M.Juran, had the same general message about what it took to achieve outstanding quality.Which of the following was not part of that message?

Accepted Answer

A) Quality is free 
B) Leadership from senior management 
C) Customer focus 
D) Total involvement of the workforce 
E) Continuous improvement 
A) Quality is free 
B) Leadership from senior management 
C) Customer focus 
D) Total involvement of the workforce 
E) Continuous improvement

Question 19

An opportunity flow diagram is a time-sequenced chart showing plotted values measuring the flow of end product or components.

Accepted Answer

A) True 
 B)False

Question 20

One SPC tool used in total quality management is the Pareto chart.

Accepted Answer

A) True 
 B)False

Exam 12: Six Sigma Quality

Design of experiments is a statistical methodology often used in Six-Sigma projects.It aims to accomplish which of the following?

ISO 9000 is primarily concerned with environmental management.

A flowchart as part of a Six-Sigma quality improvement process might be found in which DMAIC category?

A Pareto chart as part of a Six-Sigma quality improvement process might be found in which DMAIC category?

The term "conformance quality" refers to the relative level of performance of a product as compared to competing products.For instance, certain luxury sedans are said to be of "higher quality" than some low-priced sub-compact automobiles.

ISO standards ask a company first to document and implement its systems for quality management and then to verify, by means of an internal audit, the compliance of those systems with the requirements of the standards.

One tool used in total quality management is the run chart.

One of the definitions for the cost of quality is that it represents the costs attributable to the production of quality that is not 100 percent perfect.

The dimension of design quality that concerns the consistency of performance over time or the probability of failing is which of the following?

A quality guru named Joseph M.Juran is well known for his program structured around "14 points" for management.

Design quality in products refers to the degree to which product or service design specifications are met.

An operational goal of total quality management is ensuring that the organization's systems will never produce a defective product or service.

Design quality refers to the inherent value of the product in the marketplace.

A quality guru named Philip Crosby defined quality as fitness for use.

W.Edwards Deming states that the correct cost for a well-run quality management program should be under 0.5 percent of sales.

An opportunity flow diagram as part of a Six-Sigma quality improvement process might be found in which DMAIC category?

Which of the following is the cost of quality classification for costs such as scrap, rework, or repair?

The philosophical leaders of the quality movement, Philip Crosby, W.Edwards Deming, and Joseph M.Juran, had the same general message about what it took to achieve outstanding quality.Which of the following was not part of that message?

An opportunity flow diagram is a time-sequenced chart showing plotted values measuring the flow of end product or components.

One SPC tool used in total quality management is the Pareto chart.

Introduction

Strategy

Project Management

Design of Products and Services

Strategic Capacity Management

Learning Curves

Manufacturing Processes

Facility Layout

Service Processes

Waiting Line Analysis and Simulation

Process Design and Analysis

Statistical Quality Control

Lean Supply Chains

Logistics Distribution, and Transportation

Global Sourcing and Procurement

Enterprise Resource Planning Systems

Forecasting

Sales and Operations Planning

Inventory Management

Material Requirements Planning

Workcenter Scheduling

Theory of Constraints

Health Care

Operations Consulting

Filters