Exam 24: Health Care

Decoupling points are steps in the process where waiting takes place, either before or after the procedure is performed.

The acronym CPOE stands for computerized prescription order entry.

Among the major trends in health care that relate to OSCM is computer-assisted diagnosis.

Well-organized hospitals have a clear chain of command and carefully delineated decision-making authority.

The flow of work through a hospital is sometimes referred to as a patient activity diagram.

At the Mayo Clinic, SPARC is an acronym for "Specialty Patient Automated Referral Console," a computerized system that improves patient flows through the hospital.

Edward Deming and Philip Crosby were pioneers in the quality improvement movement in health care.

SBAR is an acronym for a checklist technique for communicating information about a patient's condition among members of the health care team.

The cost of a hospital's inventory is unrelated to its case mix.

Readmission rate would be reported on the clinical performance dashboard.

DRGs (diagnostic-related groups) classify patients by diagnosis or surgical procedure into major diagnostic categories based on the premise that treatment of similar medical diagnoses will generate similar costs.

In recent surveys, about 55 percent of all Americans said they were dissatisfied with the quality of health care.

Gap errors occur when a too-small hospital gown is given to an obese patient.

Health care operations management may be defined as the recruitment, organization, and scheduling of the professionals that deliver health care services.

The flow of work through a hospital is sometimes referred to as:

The text mentions several common approaches to use when developing a strategy to close a capacity gap (where utilization of a resource exceeds capacity available).Which of the following is not among the common approaches mentioned?

Developing strategies to close capacity gaps (where utilization of a resource exceeds capacity available) is most often accomplished by acquisition of more resources through expansion and new facility construction.

Among the major trends in health care that relate to OSCM is telemedicine (remote diagnosis).

Decoupling points are those connections that are decoupled when a patient is removed from life support.

Florence Nightingale is credited with the development of the bar chart.