Question 1

The customer service dashboard reports hospital scores on issues such as meal quality, mortality rate, and percentage of transfusions having adverse reactions.

Accepted Answer

A) True 
 B)False

Question 2

At the Mayo Clinic, SPARC is an acronym for "see, plan, act, refine, and communicate," in a clinical innovation lab that operates like a design shop.

Accepted Answer

A) True 
 B)False

Question 3

Diagnosis is the medical expert's explanation of the cause of symptoms.

Accepted Answer

A) True 
 B)False

Question 4

A hospital is a facility whose staff provides services relating to observation, diagnosis, and treatment to cure or lessen the suffering of patients.

Accepted Answer

A) True 
 B)False

Question 5

Subcontracting with other hospitals is not a useful method for dealing with capacity gaps (where utilization of a resource exceeds capacity available).

Accepted Answer

A) True 
 B)False

Question 6

A general rule for the design of a hospital is to combine patient, guest, and staff traffic flows.

Accepted Answer

A) True 
 B)False

Question 7

The largest component of the hospital's workforce is:

Accepted Answer

A) Nurses 
B) Physicians 
C) Clerical staff 
D) Administration 
E) Volunteers 
A) Nurses 
B) Physicians 
C) Clerical staff 
D) Administration 
E) Volunteers

Question 8

Among the major trends in health care that relate to OSCM are electronic medical records.

Accepted Answer

A) True 
 B)False

Question 9

Nursing stations designed today are only circular in shape.

Accepted Answer

A) True 
 B)False

Question 10

The flow of work through a hospital is sometimes referred to as a care chain.

Accepted Answer

A) True 
 B)False

Question 11

Among the major trends in health care that relate to OSCM is integrated medical care.

Accepted Answer

A) True 
 B)False

Question 12

The principal element of the overall layout of a hospital is the nursing station, which is the area support staff work from.

Accepted Answer

A) True 
 B)False

Question 13

What is the starting point in developing a capacity plan for a health care operation?

Accepted Answer

A) Forecasting patient demand for a reasonable length of time 
B) Estimating design capacity 
C) Discovery of the bottleneck operation 
D) Determining the effective capacity over time 
E) Holding a meeting of concerned staff physicians 
A) Forecasting patient demand for a reasonable length of time 
B) Estimating design capacity 
C) Discovery of the bottleneck operation 
D) Determining the effective capacity over time 
E) Holding a meeting of concerned staff physicians

Question 14

Performance dashboards are used by hospitals to present detailed day-to-day measures in three major categories: customer service, clinical operations, and billing accuracy.

Accepted Answer

A) True 
 B)False

Question 15

The textbook mentions seven trends in health care.Which of the following is one of them?

Accepted Answer

A) Remote surgical treatment 
B) Gene therapy 
C) Increasing legal costs 
D) Increasing cost of healthcare 
E) Integrated medical care 
A) Remote surgical treatment 
B) Gene therapy 
C) Increasing legal costs 
D) Increasing cost of healthcare 
E) Integrated medical care

Question 16

Which of the following is an essential resource that flows through a hospital supply chain?

Accepted Answer

A) Doctors and nurses 
B) Information 
C) Medicine 
D) Patients 
E) X-rays 
A) Doctors and nurses 
B) Information 
C) Medicine 
D) Patients 
E) X-rays

Question 17

Medicine error severity would be reported on the key process performance dashboard.

Accepted Answer

A) True 
 B)False

Question 18

Decoupling points are IV and electronic monitoring connections, which are decoupled when a patient is moved from an operating room to recovery.

Accepted Answer

A) True 
 B)False

Question 19

Average inventory for a medium-size hospital represents about 25 percent of its current assets.

Accepted Answer

A) True 
 B)False

Question 20

In the United States, more than $10 trillion is spent on health care each year.

Accepted Answer

A) True 
 B)False

Exam 24: Health Care

The customer service dashboard reports hospital scores on issues such as meal quality, mortality rate, and percentage of transfusions having adverse reactions.

At the Mayo Clinic, SPARC is an acronym for "see, plan, act, refine, and communicate," in a clinical innovation lab that operates like a design shop.

Diagnosis is the medical expert's explanation of the cause of symptoms.

A hospital is a facility whose staff provides services relating to observation, diagnosis, and treatment to cure or lessen the suffering of patients.

Subcontracting with other hospitals is not a useful method for dealing with capacity gaps (where utilization of a resource exceeds capacity available).

A general rule for the design of a hospital is to combine patient, guest, and staff traffic flows.

The largest component of the hospital's workforce is:

Among the major trends in health care that relate to OSCM are electronic medical records.

Nursing stations designed today are only circular in shape.

The flow of work through a hospital is sometimes referred to as a care chain.

Among the major trends in health care that relate to OSCM is integrated medical care.

The principal element of the overall layout of a hospital is the nursing station, which is the area support staff work from.

What is the starting point in developing a capacity plan for a health care operation?

Performance dashboards are used by hospitals to present detailed day-to-day measures in three major categories: customer service, clinical operations, and billing accuracy.

The textbook mentions seven trends in health care.Which of the following is one of them?

Which of the following is an essential resource that flows through a hospital supply chain?

Medicine error severity would be reported on the key process performance dashboard.

Decoupling points are IV and electronic monitoring connections, which are decoupled when a patient is moved from an operating room to recovery.

Average inventory for a medium-size hospital represents about 25 percent of its current assets.

In the United States, more than $10 trillion is spent on health care each year.

Introduction

Strategy

Project Management

Design of Products and Services

Strategic Capacity Management

Learning Curves

Manufacturing Processes

Facility Layout

Service Processes

Waiting Line Analysis and Simulation

Process Design and Analysis

Six Sigma Quality

Statistical Quality Control

Lean Supply Chains

Logistics Distribution, and Transportation

Global Sourcing and Procurement

Enterprise Resource Planning Systems

Forecasting

Sales and Operations Planning

Inventory Management

Material Requirements Planning

Workcenter Scheduling

Theory of Constraints

Operations Consulting

Filters