Exam 24: Health Care

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When a patient has diverse symptoms that require treatment by several different medical specialties, the most severe symptom is identified and treated first by a specialist, the next most severe symptom treated second by a different specialist, and so forth until all the patient's symptoms have been addressed.

(True/False)
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The founders of the Mayo Clinic are credited with the innovation of integrated medical care in their rural medical practice in the late 1800s.

(True/False)
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In a health care setting, diagnosis involves studying patients and conducting tests.

(True/False)
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The three essential resources in a hospital supply chain are information, funds, and goods and services.

(True/False)
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Which of the following is not reported on a hospital's customer service performance dashboard?

(Multiple Choice)
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Which of the following is reported on a hospital's key process performance dashboard?

(Multiple Choice)
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DRGs (demographically restricted groupings) result from a statistical procedure and predict illness based on racial and socioeconomic group membership.Use of DRGs is under attack by minority activists as an example of racial profiling.

(True/False)
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Gap errors are information mistakes that arise when a task is transferred or handed off between people or groups.

(True/False)
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Among the major trends in health care that relate to OSCM is the increased use of remote surgery.

(True/False)
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In recent surveys, about 32 percent of all Americans said they were dissatisfied with the quality of health care.

(True/False)
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Britain's Florence Nightingale's approach, called "evidence-based medicine," underlies current approaches to medical practices.

(True/False)
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SBAR is an acronym for the procedure used when recording a patient's medical history.

(True/False)
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Health care operations management may be defined as the design, management, and improvement of the systems that deliver health care services.

(True/False)
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Health care is the most intensive of service industries.

(True/False)
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Because of the influence of modern technology, quality and service measures are precise and based upon hard evidence.

(True/False)
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Among the major trends in health care that relate to OSCM is the increased use of gene therapy.

(True/False)
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Which of the following is an American Hospital Association hospital classification?

(Multiple Choice)
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About 500 diagnostic-related groups have been developed for Medicare as part of the prospective payment system.

(True/False)
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In a hospital, a nursing station is a place where admitted patients go to receive nursing care.

(True/False)
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Which of the following is not an American Hospital Association hospital classification?

(Multiple Choice)
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