Question 1

The Malcolm Baldrige Award selection process helps improve quality and productivity by which of the following means?

Accepted Answer

A) Stimulating foreign-based suppliers of American companies to improve quality 
B) Reporting quality levels among American firms 
C) Identifying American firms with the most difficult quality problems 
D) Providing feedback to applicants by the examiners 
E) Helping Baldrige award winners increase their sales 
A) Stimulating foreign-based suppliers of American companies to improve quality 
B) Reporting quality levels among American firms 
C) Identifying American firms with the most difficult quality problems 
D) Providing feedback to applicants by the examiners 
E) Helping Baldrige award winners increase their sales

Question 2

An opportunity flow diagram is used to separate the value-added from the non-value-added steps in a process.

Accepted Answer

A) True 
 B)False

Question 3

Which of the following are not eligible to be considered for the Baldrige Award?

Accepted Answer

A) Small businesses 
B) Health care organizations 
C) Educational institutions 
D) State highway patrol organizations 
E) Nuclear power plants 
A) Small businesses 
B) Health care organizations 
C) Educational institutions 
D) State highway patrol organizations 
E) Nuclear power plants

Question 4

An analytical tool used in Six-Sigma quality improvement programs is which of the following?

Accepted Answer

A) Leadership 
B) Continuous improvement 
C) Quick response 
D) Partnership diagrams 
E) Checksheets 
A) Leadership 
B) Continuous improvement 
C) Quick response 
D) Partnership diagrams 
E) Checksheets

Question 5

Applicants for the Baldrige Award for total quality management must submit an application of up to 50 pages that details the processes and results of their activities under seven major categories.Which of the following is one of those categories?

Accepted Answer

A) DMAIC 
B) Analysis and remember management 
C) Standardization 
D) Control 
E) Inspection protocols 
A) DMAIC 
B) Analysis and remember management 
C) Standardization 
D) Control 
E) Inspection protocols

Question 6

ISO 14000 is primarily concerned with environmental management.

Accepted Answer

A) True 
 B)False

Question 7

Which of the following is the cost of quality classification for costs such as inspection, testing, and other tasks to ensure that the product or process is acceptable?

Accepted Answer

A) Appraisal costs 
B) Prevention costs 
C) External failure costs 
D) Internal failure costs 
E) Checking costs 
A) Appraisal costs 
B) Prevention costs 
C) External failure costs 
D) Internal failure costs 
E) Checking costs

Question 8

A quality guru named Philip Crosby suggested that a general approach to quality management should involve prevention, not inspection.

Accepted Answer

A) True 
 B)False

Question 9

Which of the following are basic assumptions that justify an analysis of the costs of quality?

Accepted Answer

A) Failures are caused. 
B) Prevention is more expensive. 
C) Performance can be learned. 
D) Rules of thumb don't always work. 
E) Appraisal costs are less than prevention costs. 
A) Failures are caused. 
B) Prevention is more expensive. 
C) Performance can be learned. 
D) Rules of thumb don't always work. 
E) Appraisal costs are less than prevention costs.

Question 10

A quality guru named Philip Crosby defined quality as conformance to requirements.

Accepted Answer

A) True 
 B)False

Question 11

Design of experiments (DOE) is sometimes referred to as multivariate testing.

Accepted Answer

A) True 
 B)False

Question 12

While small business organizations can seek to achieve the Baldrige National Quality Award, hospitals cannot.

Accepted Answer

A) True 
 B)False

Question 13

A cost of quality classification is which of the following?

Accepted Answer

A) Material costs 
B) Prevention costs 
C) Variable overhead 
D) Direct labor 
E) Inventory costs 
A) Material costs 
B) Prevention costs 
C) Variable overhead 
D) Direct labor 
E) Inventory costs

Question 14

The Malcolm Baldrige National Quality Award represents the U.S.government's endorsement of quality as an essential part of successful business strategy.

Accepted Answer

A) True 
 B)False

Question 15

Which of the following is a dimension of design quality?

Accepted Answer

A) Aesthetics 
B) Price 
C) Quality at the source 
D) Distribution 
E) Leadership 
A) Aesthetics 
B) Price 
C) Quality at the source 
D) Distribution 
E) Leadership

Question 16

The dimension of design quality that concerns the sensory characteristics of the product is which of the following?

Accepted Answer

A) Features 
B) Serviceability 
C) Perceived quality 
D) Reputation 
E) Aesthetics 
A) Features 
B) Serviceability 
C) Perceived quality 
D) Reputation 
E) Aesthetics

Question 17

The dimension of design quality that concerns secondary characteristics is which of the following?

Accepted Answer

A) Features 
B) Serviceability 
C) Reliability 
D) Reputation 
E) Perceived quality 
A) Features 
B) Serviceability 
C) Reliability 
D) Reputation 
E) Perceived quality

Question 18

The term CTQ stands for "cost through quality," which is another way to express Philip Crosby's idea that "quality is free."

Accepted Answer

A) True 
 B)False

Question 19

Fundamental to any quality program is the determination of quality specifications and the costs of achieving (or not achieving) those specifications.

Accepted Answer

A) True 
 B)False

Question 20

Six Sigma refers to the philosophy and methods that some companies use to eliminate defects in their products and processes.

Accepted Answer

A) True 
 B)False

Exam 12: Six Sigma Quality

The Malcolm Baldrige Award selection process helps improve quality and productivity by which of the following means?

An opportunity flow diagram is used to separate the value-added from the non-value-added steps in a process.

Which of the following are not eligible to be considered for the Baldrige Award?

An analytical tool used in Six-Sigma quality improvement programs is which of the following?

Applicants for the Baldrige Award for total quality management must submit an application of up to 50 pages that details the processes and results of their activities under seven major categories.Which of the following is one of those categories?

ISO 14000 is primarily concerned with environmental management.

Which of the following is the cost of quality classification for costs such as inspection, testing, and other tasks to ensure that the product or process is acceptable?

A quality guru named Philip Crosby suggested that a general approach to quality management should involve prevention, not inspection.

Which of the following are basic assumptions that justify an analysis of the costs of quality?

A quality guru named Philip Crosby defined quality as conformance to requirements.

Design of experiments (DOE) is sometimes referred to as multivariate testing.

While small business organizations can seek to achieve the Baldrige National Quality Award, hospitals cannot.

A cost of quality classification is which of the following?

The Malcolm Baldrige National Quality Award represents the U.S.government's endorsement of quality as an essential part of successful business strategy.

Which of the following is a dimension of design quality?

The dimension of design quality that concerns the sensory characteristics of the product is which of the following?

The dimension of design quality that concerns secondary characteristics is which of the following?

The term CTQ stands for "cost through quality," which is another way to express Philip Crosby's idea that "quality is free."

Fundamental to any quality program is the determination of quality specifications and the costs of achieving (or not achieving) those specifications.

Six Sigma refers to the philosophy and methods that some companies use to eliminate defects in their products and processes.

Introduction

Strategy

Project Management

Design of Products and Services

Strategic Capacity Management

Learning Curves

Manufacturing Processes

Facility Layout

Service Processes

Waiting Line Analysis and Simulation

Process Design and Analysis

Statistical Quality Control

Lean Supply Chains

Logistics Distribution, and Transportation

Global Sourcing and Procurement

Enterprise Resource Planning Systems

Forecasting

Sales and Operations Planning

Inventory Management

Material Requirements Planning

Workcenter Scheduling

Theory of Constraints

Health Care

Operations Consulting

Filters