Question 1

A responsibility chart is used in operations consulting in planning the task responsibilities for a project.

Accepted Answer

A) True 
 B)False

Question 2

In the five forces model, which of the following is one of the five forces?

Accepted Answer

A) Industry rivalry 
B) Quality control 
C) Manufacturing processes 
D) Quality at the source 
E) Opportunities for the customer 
A) Industry rivalry 
B) Quality control 
C) Manufacturing processes 
D) Quality at the source 
E) Opportunities for the customer

Question 3

General management consulting often recommends changes in attitudes and culture, which are relatively easy for the client to attain.

Accepted Answer

A) True 
 B)False

Question 4

The value chain provides a structure to capture the linkage of organizational activities that create value for the customer and profit for the firm.

Accepted Answer

A) True 
 B)False

Question 5

It is expected that an operations consultant would be familiar with which of the following statistical process control tools?

Accepted Answer

A) Linear programming 
B) Information technologies 
C) Run charts 
D) Core competencies 
E) Waiting line theory 
A) Linear programming 
B) Information technologies 
C) Run charts 
D) Core competencies 
E) Waiting line theory

Question 6

The goal of consulting firms is to satisfy a client's needs.

Accepted Answer

A) True 
 B)False

Question 7

Which of the following is not a problem definition tool from the operations consulting tool kit?

Accepted Answer

A) Customer surveys 
B) Computer simulation 
C) Gap analysis 
D) Issue trees 
E) Five forces model 
A) Customer surveys 
B) Computer simulation 
C) Gap analysis 
D) Issue trees 
E) Five forces model

Question 8

Most consulting firms are very large organizations and are specialized by function or by industry.

Accepted Answer

A) True 
 B)False

Question 9

Data envelopment analysis is a linear programming technique used in operations consulting to measure the relative performance of branches of multisite service organizations such as banks.

Accepted Answer

A) True 
 B)False

Question 10

Reengineering is about achieving a significant improvement in processes so that contemporary customer requirements of quality, speed, innovation, customization, and service are met.

Accepted Answer

A) True 
 B)False

Question 11

Which of the following is the stage in the operations consulting process that immediately follows "analyze problem"?

Accepted Answer

A) Design, develop, and test alternative solutions 
B) Develop systematic performance measures 
C) Present final report 
D) Assure client satisfaction 
E) Implement changes 
A) Design, develop, and test alternative solutions 
B) Develop systematic performance measures 
C) Present final report 
D) Assure client satisfaction 
E) Implement changes

Question 12

There are two types of loops in causal loop analysis: reinforcing loops and feedback loops.

Accepted Answer

A) True 
 B)False

Question 13

A key principle of reengineering is to downsize (layoff) workers and do the same amount of work as before.

Accepted Answer

A) True 
 B)False

Question 14

Which of the following is the stage in the operations consulting process that immediately follows "present final report"?

Accepted Answer

A) Design, develop, and test alternative solutions 
B) Develop systematic performance measures 
C) Present invoice 
D) Assure client satisfaction 
E) Implement changes 
A) Design, develop, and test alternative solutions 
B) Develop systematic performance measures 
C) Present invoice 
D) Assure client satisfaction 
E) Implement changes

Question 15

Which of the following is a cost impact and payoff analysis tool from the operations consulting tool kit?

Accepted Answer

A) Decision trees 
B) Gap analysis 
C) Work sampling 
D) Statistical tools 
E) Customer surveys 
A) Decision trees 
B) Gap analysis 
C) Work sampling 
D) Statistical tools 
E) Customer surveys

Question 16

One of the implementation tools from the operations consulting tool kit is the responsibility chart.

Accepted Answer

A) True 
 B)False

Question 17

Which of the following is the stage in the operations consulting process that immediately follows "assure client satisfaction"?

Accepted Answer

A) Design, develop, and test alternative solutions 
B) Assemble learnings from the study 
C) Present final report 
D) Assure client satisfaction 
E) Present invoice 
A) Design, develop, and test alternative solutions 
B) Assemble learnings from the study 
C) Present final report 
D) Assure client satisfaction 
E) Present invoice

Question 18

Which of the following is not a principle of reengineering?

Accepted Answer

A) Treat geographically dispersed resources as though they were centralized. 
B) Link parallel activities instead of integrating their results. 
C) Capture information many times, at the source and where it is interpreted. 
D) Organize around outcomes not tasks. 
E) Merge information processing work into the work that produces the information. 
A) Treat geographically dispersed resources as though they were centralized. 
B) Link parallel activities instead of integrating their results. 
C) Capture information many times, at the source and where it is interpreted. 
D) Organize around outcomes not tasks. 
E) Merge information processing work into the work that produces the information.

Question 19

In a rapid plant assessment tour, a study team of consultants can determine the "leanness" of a plant in 30 minutes.

Accepted Answer

A) True 
 B)False

Question 20

One of the implementation tools from the operations consulting tool kit is the issue tree.

Accepted Answer

A) True 
 B)False

Exam 25: Operations Consulting

A responsibility chart is used in operations consulting in planning the task responsibilities for a project.

In the five forces model, which of the following is one of the five forces?

General management consulting often recommends changes in attitudes and culture, which are relatively easy for the client to attain.

The value chain provides a structure to capture the linkage of organizational activities that create value for the customer and profit for the firm.

It is expected that an operations consultant would be familiar with which of the following statistical process control tools?

The goal of consulting firms is to satisfy a client's needs.

Which of the following is not a problem definition tool from the operations consulting tool kit?

Most consulting firms are very large organizations and are specialized by function or by industry.

Data envelopment analysis is a linear programming technique used in operations consulting to measure the relative performance of branches of multisite service organizations such as banks.

Reengineering is about achieving a significant improvement in processes so that contemporary customer requirements of quality, speed, innovation, customization, and service are met.

Which of the following is the stage in the operations consulting process that immediately follows "analyze problem"?

There are two types of loops in causal loop analysis: reinforcing loops and feedback loops.

A key principle of reengineering is to downsize (layoff) workers and do the same amount of work as before.

Which of the following is the stage in the operations consulting process that immediately follows "present final report"?

Which of the following is a cost impact and payoff analysis tool from the operations consulting tool kit?

One of the implementation tools from the operations consulting tool kit is the responsibility chart.

Which of the following is the stage in the operations consulting process that immediately follows "assure client satisfaction"?

Which of the following is not a principle of reengineering?

In a rapid plant assessment tour, a study team of consultants can determine the "leanness" of a plant in 30 minutes.

One of the implementation tools from the operations consulting tool kit is the issue tree.

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