Question 1

Flowcharts are used in both manufacturing and service consulting to track which of the following?

Accepted Answer

A) Historical milestones 
B) Information 
C) Income trends 
D) Ideas 
E) Cash flow 
A) Historical milestones 
B) Information 
C) Income trends 
D) Ideas 
E) Cash flow

Question 2

Which of the following is one of the five Ps of production?

Accepted Answer

A) Preparation 
B) Production quality 
C) People 
D) Project management 
E) Purchasing 
A) Preparation 
B) Production quality 
C) People 
D) Project management 
E) Purchasing

Question 3

Which of the following is not a data-gathering tool from the operations consulting tool kit?

Accepted Answer

A) Plant tours/audits 
B) Work sampling 
C) Flowcharts 
D) Factory blueprints 
E) Organization charts 
A) Plant tours/audits 
B) Work sampling 
C) Flowcharts 
D) Factory blueprints 
E) Organization charts

Question 4

One of the principles of reengineering is which of the following?

Accepted Answer

A) Ensure quality at the source. 
B) Have those who use the output of a process perform the process. 
C) Do not select suppliers on the basis of price alone. 
D) Leverage high-cost employees with lower-cost employees. 
E) Downsize your headcount while outsourcing nonessential activities. 
A) Ensure quality at the source. 
B) Have those who use the output of a process perform the process. 
C) Do not select suppliers on the basis of price alone. 
D) Leverage high-cost employees with lower-cost employees. 
E) Downsize your headcount while outsourcing nonessential activities.

Question 5

Operations consulting deals with assisting clients in developing operations strategies and improving production processes.

Accepted Answer

A) True 
 B)False

Question 6

Which of the following is not considered an operations consulting tool kit category?

Accepted Answer

A) Problem definition 
B) Data gathering 
C) Cost impact and payoff analysis 
D) Optimizing operations output 
E) Implementation 
A) Problem definition 
B) Data gathering 
C) Cost impact and payoff analysis 
D) Optimizing operations output 
E) Implementation

Question 7

Which of the following is a data-gathering tool from the operations consulting tool kit?

Accepted Answer

A) Gap analysis 
B) Employee surveys 
C) Organization charts 
D) Statistical tools 
E) Bottleneck analysis 
A) Gap analysis 
B) Employee surveys 
C) Organization charts 
D) Statistical tools 
E) Bottleneck analysis

Question 8

A key use of a customer survey used in the operations consulting phase of problem definition is customer loyalty analysis.

Accepted Answer

A) True 
 B)False

Question 9

Operations consulting in business process reengineering requires that the consulting team be led by a person with an engineering degree who is certified as a business process engineer.

Accepted Answer

A) True 
 B)False

Question 10

In causal loop analysis, reinforcing loops generate increase or decrease in a measure in which the increase or decrease, if left unmodified, would continue at an ever-increasing rate.

Accepted Answer

A) True 
 B)False

Question 11

Flowcharts are used in both manufacturing and service consulting to track which of the following?

Accepted Answer

A) Materials 
B) Information 
C) People 
D) All of these 
E) None of these 
A) Materials 
B) Information 
C) People 
D) All of these 
E) None of these

Question 12

One of the cost impact and payoff analysis tools from the operations consulting tool kit is bottleneck analysis.

Accepted Answer

A) True 
 B)False

Question 13

An effective job of operations consulting results in an alignment between strategy and process dimensions in a way that enhances the business performance of the client.

Accepted Answer

A) True 
 B)False

Flowcharts are used in both manufacturing and service consulting to track which of the following?

Which of the following is one of the five Ps of production?

Which of the following is not a data-gathering tool from the operations consulting tool kit?

One of the principles of reengineering is which of the following?

Operations consulting deals with assisting clients in developing operations strategies and improving production processes.

Which of the following is not considered an operations consulting tool kit category?

Which of the following is a data-gathering tool from the operations consulting tool kit?

A key use of a customer survey used in the operations consulting phase of problem definition is customer loyalty analysis.

Operations consulting in business process reengineering requires that the consulting team be led by a person with an engineering degree who is certified as a business process engineer.

In causal loop analysis, reinforcing loops generate increase or decrease in a measure in which the increase or decrease, if left unmodified, would continue at an ever-increasing rate.

Flowcharts are used in both manufacturing and service consulting to track which of the following?

One of the cost impact and payoff analysis tools from the operations consulting tool kit is bottleneck analysis.

An effective job of operations consulting results in an alignment between strategy and process dimensions in a way that enhances the business performance of the client.

Introduction

Strategy

Project Management

Design of Products and Services

Strategic Capacity Management

Learning Curves

Manufacturing Processes

Facility Layout

Service Processes

Waiting Line Analysis and Simulation

Process Design and Analysis

Six Sigma Quality

Statistical Quality Control

Lean Supply Chains

Logistics Distribution, and Transportation

Global Sourcing and Procurement

Enterprise Resource Planning Systems

Forecasting

Sales and Operations Planning

Inventory Management

Material Requirements Planning

Workcenter Scheduling

Theory of Constraints

Health Care

Filters

Exam 25: Operations Consulting

Flowcharts are used in both manufacturing and service consulting to track which of the following?

Which of the following is one of the five Ps of production?

Which of the following is not a data-gathering tool from the operations consulting tool kit?

One of the principles of reengineering is which of the following?

Operations consulting deals with assisting clients in developing operations strategies and improving production processes.

Which of the following is not considered an operations consulting tool kit category?

Which of the following is a data-gathering tool from the operations consulting tool kit?

A key use of a customer survey used in the operations consulting phase of problem definition is customer loyalty analysis.

Operations consulting in business process reengineering requires that the consulting team be led by a person with an engineering degree who is certified as a business process engineer.

In causal loop analysis, reinforcing loops generate increase or decrease in a measure in which the increase or decrease, if left unmodified, would continue at an ever-increasing rate.

Flowcharts are used in both manufacturing and service consulting to track which of the following?

One of the cost impact and payoff analysis tools from the operations consulting tool kit is bottleneck analysis.

An effective job of operations consulting results in an alignment between strategy and process dimensions in a way that enhances the business performance of the client.

Introduction

Strategy

Project Management

Design of Products and Services

Strategic Capacity Management

Learning Curves

Manufacturing Processes

Facility Layout

Service Processes

Waiting Line Analysis and Simulation

Process Design and Analysis

Six Sigma Quality

Statistical Quality Control

Lean Supply Chains

Logistics Distribution, and Transportation

Global Sourcing and Procurement

Enterprise Resource Planning Systems

Forecasting

Sales and Operations Planning

Inventory Management

Material Requirements Planning

Workcenter Scheduling

Theory of Constraints

Health Care

Filters