Question 1

In contrast to careers in finance and marketing, careers in OSCM involve hands-on involvement with people and processes.

Accepted Answer

A) True 
 B)False

Question 2

The central idea of supply chain management is to apply a total system approach to managing the flow of information, materials, and services from raw material suppliers through factories and warehouses to the end customer.

Accepted Answer

A) True 
 B)False

Question 3

The term "electronic commerce" refers to the use of the Internet as an essential element of business activity.

Accepted Answer

A) True 
 B)False

Question 4

Effectiveness means doing the right things to create the most value for the company.

Accepted Answer

A) True 
 B)False

Question 5

"Supply chain" includes only inbound freight and inventory.

Accepted Answer

A) True 
 B)False

Question 6

One reason for studying operations and supply chain management (OSCM) is which of the following?

Accepted Answer

A) OSCM is essential for understanding organizational behavior. 
B) Most business graduates do OSCM work regardless of their job title. 
C) All managers should understand the basic principles that guide the design of transformation processes. 
D) OSCM is a required course in all business degree programs. 
E) OSCM is the most rigorous business discipline. 
A) OSCM is essential for understanding organizational behavior. 
B) Most business graduates do OSCM work regardless of their job title. 
C) All managers should understand the basic principles that guide the design of transformation processes. 
D) OSCM is a required course in all business degree programs. 
E) OSCM is the most rigorous business discipline.

Question 7

Which of the following are not listed in the text as jobs in OSCM?

Accepted Answer

A) Department store manager 
B) Project manager 
C) Hospital administrator 
D) Data center manager 
E) Call center manager 
A) Department store manager 
B) Project manager 
C) Hospital administrator 
D) Data center manager 
E) Call center manager

Question 8

The Baldrige National Quality Award was started under the direction of the National Institute of Standards and Technology.

Accepted Answer

A) True 
 B)False

Question 9

The supply network as can be thought of as a pipeline through which cash, material and information flows.

Accepted Answer

A) True 
 B)False

Question 10

"Operations" refers to manufacturing and service processes used to transform resources employed by a firm into products desired by customers.

Accepted Answer

A) True 
 B)False

Question 11

The "triple bottom line" relates to the economic, employee, and environmental impact of a firm's strategy.

Accepted Answer

A) True 
 B)False

Question 12

Delivering is not considered in supply chain analysis when outside carriers are contracted to move products to customers.

Accepted Answer

A) True 
 B)False

Question 13

Which of the following is not a measure of operations and supply chain management efficiency used by Wall Street?

Accepted Answer

A) Inventory turnover 
B) Revenue per employee 
C) Receivable turnover 
D) Earnings per share 
E) Asset turnover 
A) Inventory turnover 
B) Revenue per employee 
C) Receivable turnover 
D) Earnings per share 
E) Asset turnover

Question 14

During a recession, efficient firms often have an opportunity to increase market share while maintaining profitability.

Accepted Answer

A) True 
 B)False

Question 15

Efficiency means doing the right things to create the most value for the company.

Accepted Answer

A) True 
 B)False

Question 16

It is critical that a sustainable strategy meet the needs of shareholders and employees first, and then focus on preserving the environment.

Accepted Answer

A) True 
 B)False

Question 17

A doctor completes a surgical procedure on a patient without error.The patient dies anyway.In operations management terms, we could refer to this doctor as being efficient but not effective.

Accepted Answer

A) True 
 B)False

Question 18

Services are homogeneous.

Accepted Answer

A) True 
 B)False

Question 19

Business process reengineering, which seeks revolutionary change, is contrasted with total quality management which commonly advocates incremental change.

Accepted Answer

A) True 
 B)False

Question 20

Planning is where a firm must determine how anticipated demand will be met with available resources.

Accepted Answer

A) True 
 B)False

Exam 1: Introduction

In contrast to careers in finance and marketing, careers in OSCM involve hands-on involvement with people and processes.

The central idea of supply chain management is to apply a total system approach to managing the flow of information, materials, and services from raw material suppliers through factories and warehouses to the end customer.

The term "electronic commerce" refers to the use of the Internet as an essential element of business activity.

Effectiveness means doing the right things to create the most value for the company.

"Supply chain" includes only inbound freight and inventory.

One reason for studying operations and supply chain management (OSCM) is which of the following?

Which of the following are not listed in the text as jobs in OSCM?

The Baldrige National Quality Award was started under the direction of the National Institute of Standards and Technology.

The supply network as can be thought of as a pipeline through which cash, material and information flows.

"Operations" refers to manufacturing and service processes used to transform resources employed by a firm into products desired by customers.

The "triple bottom line" relates to the economic, employee, and environmental impact of a firm's strategy.

Delivering is not considered in supply chain analysis when outside carriers are contracted to move products to customers.

Which of the following is not a measure of operations and supply chain management efficiency used by Wall Street?

During a recession, efficient firms often have an opportunity to increase market share while maintaining profitability.

Efficiency means doing the right things to create the most value for the company.

It is critical that a sustainable strategy meet the needs of shareholders and employees first, and then focus on preserving the environment.

A doctor completes a surgical procedure on a patient without error.The patient dies anyway.In operations management terms, we could refer to this doctor as being efficient but not effective.

Services are homogeneous.

Business process reengineering, which seeks revolutionary change, is contrasted with total quality management which commonly advocates incremental change.

Planning is where a firm must determine how anticipated demand will be met with available resources.

Strategy

Project Management

Design of Products and Services

Strategic Capacity Management

Learning Curves

Manufacturing Processes

Facility Layout

Service Processes

Waiting Line Analysis and Simulation

Process Design and Analysis

Six Sigma Quality

Statistical Quality Control

Lean Supply Chains

Logistics Distribution, and Transportation

Global Sourcing and Procurement

Enterprise Resource Planning Systems

Forecasting

Sales and Operations Planning

Inventory Management

Material Requirements Planning

Workcenter Scheduling

Theory of Constraints

Health Care

Operations Consulting

Filters