Question 1

Which of these statements about emotional intelligence is FALSE?

Accepted Answer

A) Emotional intelligence can be learned to some extent. 
B) Preliminary evidence suggests that medical professionals have slightly below average emotional intelligence. 
C) Older employees tend to have lower levels of emotional intelligence than do younger employees. 
D) Emotional intelligence is related to the concept of maturity. 
E) People with high emotional intelligence tend to perform better in jobs requiring emotional labour. 
A) Emotional intelligence can be learned to some extent. 
B) Preliminary evidence suggests that medical professionals have slightly below average emotional intelligence. 
C) Older employees tend to have lower levels of emotional intelligence than do younger employees. 
D) Emotional intelligence is related to the concept of maturity. 
E) People with high emotional intelligence tend to perform better in jobs requiring emotional labour.

Question 2

Workplace incivility is a form of psychological harassment.

Accepted Answer

A) True 
 B)False

Question 3

The adaptive response to a situation that is perceived as challenging or threatening to the person's well-being is called:

Accepted Answer

A) self-leadership. 
B) job burnout. 
C) eustress. 
D) workaholism. 
E) stress. 
A) self-leadership. 
B) job burnout. 
C) eustress. 
D) workaholism. 
E) stress.

Question 4

Emotions are defined as:

Accepted Answer

A) feelings that are not directed towards anything in particular. 
B) our judgments about what is right or wrong. 
C) our intentions to act towards the attitude object. 
D) the cluster of beliefs,assessed feelings,and behavioural intentions towards an attitude object. 
E) None of the answers apply. 
A) feelings that are not directed towards anything in particular. 
B) our judgments about what is right or wrong. 
C) our intentions to act towards the attitude object. 
D) the cluster of beliefs,assessed feelings,and behavioural intentions towards an attitude object. 
E) None of the answers apply.

Question 5

Joy,fear,and anger are types of:

Accepted Answer

A) attitudes. 
B) perceptions. 
C) behavioural intentions. 
D) emotions. 
E) moods. 
A) attitudes. 
B) perceptions. 
C) behavioural intentions. 
D) emotions. 
E) moods.

Question 6

Personal goal setting and self-reinforcement practices reduce stress by changing stress perceptions.

Accepted Answer

A) True 
 B)False

Question 7

Jake tells you that he is feeling very stressed.Based on your knowledge of the general adaptation syndrome,what information would you ask or look for to determine what stage of stress Jake is experiencing?

Accepted Answer

This question asks students to describe

Question 8

People who frequently experience the general adaptation syndrome:

Accepted Answer

A) have increased risk of physiological and psychological damage. 
B) become immune to the effects of this syndrome. 
C) learn to adapt to the consequences of stress. 
D) eventually develop an overwhelming need to work. 
E) have a long-term risk of increased physiological and psychological damage and become immune to the effects of this syndromE. 
A) have increased risk of physiological and psychological damage. 
B) become immune to the effects of this syndrome. 
C) learn to adapt to the consequences of stress. 
D) eventually develop an overwhelming need to work. 
E) have a long-term risk of increased physiological and psychological damage and become immune to the effects of this syndromE.

Question 9

One important way to remove workplace stressors is to give employees more control over their work environment.

Accepted Answer

A) True 
 B)False

Question 10

Universal Broadcasting Corp.is concerned about losing some of its best technical staff to competitors.Senior executives have decided that the best way to build a loyal work force is to introduce a deferred profit-sharing plan.Employees would receive half of each year's profit share at the end of the year,but the other half would be paid out over the next two years as trailers.Anyone who leaves,other than due to retirement or layoffs,would forfeit some or all of the deferred payments.Explain what effect this plan may have on organizational commitment and employee behaviours.

Accepted Answer

This scenario describes a classic form o

Question 11

Emotional dissonance refers to the conflict experienced between the emotions we are required to display and our true emotions in that situation.

Accepted Answer

A) True 
 B)False

Question 12

According to the service profit chain model:

Accepted Answer

A) employees believe it is in their best interest to remain with the organization. 
B) employees who are satisfied with their jobs are less likely to quit. 
C) higher customer satisfaction results in repeat business and higher profits for the organization. 
D) all of the choices. 
E) employees who are satisfied with their jobs are less likely to quit and higher customer satisfaction results in repeat business and higher profits for the organization. 
A) employees believe it is in their best interest to remain with the organization. 
B) employees who are satisfied with their jobs are less likely to quit. 
C) higher customer satisfaction results in repeat business and higher profits for the organization. 
D) all of the choices. 
E) employees who are satisfied with their jobs are less likely to quit and higher customer satisfaction results in repeat business and higher profits for the organization.

Question 13

Companies can reduce employee stress by transferring them to jobs for which they are better suited to perform.

Accepted Answer

A) True 
 B)False

Question 14

The uncomfortable tension felt when our behaviour and attitudes are inconsistent with each other is called:

Accepted Answer

A) cognitive distance. 
B) emotional intelligence. 
C) cognitive justification. 
D) cognitive dissonance. 
E) neglect. 
A) cognitive distance. 
B) emotional intelligence. 
C) cognitive justification. 
D) cognitive dissonance. 
E) neglect.

Question 15

Bullying,and other actions that affect an employee's dignity are forms of psychological harassment.

Accepted Answer

A) True 
 B)False

Question 16

Quid pro quo and a hostile work environment are two forms of:

Accepted Answer

A) sexual harassment. 
B) resilience. 
C) general adaptation syndrome. 
D) role conflict. 
E) role ambiguity. 
A) sexual harassment. 
B) resilience. 
C) general adaptation syndrome. 
D) role conflict. 
E) role ambiguity.

Question 17

Stress is a psychological and physiological adaptive response to a situation that is perceived as challenging or threatening to the person's well-being.

Accepted Answer

A) True 
 B)False

Question 18

The competency most strongly associated with awareness of others' emotions is:

Accepted Answer

A) sympathy. 
B) sociopathy. 
C) empathy. 
D) self-management. 
E) telepathy. 
A) sympathy. 
B) sociopathy. 
C) empathy. 
D) self-management. 
E) telepathy.

Question 19

In the model of emotions,attitudes,and behaviour,feelings are directly influenced by:

Accepted Answer

A) behavioural intentions. 
B) emotions. 
C) beliefs. 
D) All of the answers are correct. 
E) emotions and beliefs. 
A) behavioural intentions. 
B) emotions. 
C) beliefs. 
D) All of the answers are correct. 
E) emotions and beliefs.

Question 20

According to a major study,most Canadians agree with the statement that overtly expressing personal emotions at work is unprofessional.

Accepted Answer

A) True 
 B)False

Which of these statements about emotional intelligence is FALSE?

Workplace incivility is a form of psychological harassment.

The adaptive response to a situation that is perceived as challenging or threatening to the person's well-being is called:

Emotions are defined as:

Joy,fear,and anger are types of:

Personal goal setting and self-reinforcement practices reduce stress by changing stress perceptions.

Jake tells you that he is feeling very stressed.Based on your knowledge of the general adaptation syndrome,what information would you ask or look for to determine what stage of stress Jake is experiencing?

People who frequently experience the general adaptation syndrome:

One important way to remove workplace stressors is to give employees more control over their work environment.

Emotional dissonance refers to the conflict experienced between the emotions we are required to display and our true emotions in that situation.

According to the service profit chain model:

Companies can reduce employee stress by transferring them to jobs for which they are better suited to perform.

The uncomfortable tension felt when our behaviour and attitudes are inconsistent with each other is called:

Bullying,and other actions that affect an employee's dignity are forms of psychological harassment.

Quid pro quo and a hostile work environment are two forms of:

Stress is a psychological and physiological adaptive response to a situation that is perceived as challenging or threatening to the person's well-being.

The competency most strongly associated with awareness of others' emotions is:

In the model of emotions,attitudes,and behaviour,feelings are directly influenced by:

According to a major study,most Canadians agree with the statement that overtly expressing personal emotions at work is unprofessional.

Introduction to the Field of Organizational Behaviour

Individual Behaviour, Personality, and Values

Perceiving Ourselves and Others in Organizations

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Organizations Revised

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace Revised

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters

Exam 4: Workplace Emotions, Attitudes, and Stress

Which of these statements about emotional intelligence is FALSE?

Workplace incivility is a form of psychological harassment.

The adaptive response to a situation that is perceived as challenging or threatening to the person's well-being is called:

Emotions are defined as:

Joy,fear,and anger are types of:

Personal goal setting and self-reinforcement practices reduce stress by changing stress perceptions.

Jake tells you that he is feeling very stressed.Based on your knowledge of the general adaptation syndrome,what information would you ask or look for to determine what stage of stress Jake is experiencing?

People who frequently experience the general adaptation syndrome:

One important way to remove workplace stressors is to give employees more control over their work environment.

Emotional dissonance refers to the conflict experienced between the emotions we are required to display and our true emotions in that situation.

According to the service profit chain model:

Companies can reduce employee stress by transferring them to jobs for which they are better suited to perform.

The uncomfortable tension felt when our behaviour and attitudes are inconsistent with each other is called:

Bullying,and other actions that affect an employee's dignity are forms of psychological harassment.

Quid pro quo and a hostile work environment are two forms of:

Stress is a psychological and physiological adaptive response to a situation that is perceived as challenging or threatening to the person's well-being.

The competency most strongly associated with awareness of others' emotions is:

In the model of emotions,attitudes,and behaviour,feelings are directly influenced by:

According to a major study,most Canadians agree with the statement that overtly expressing personal emotions at work is unprofessional.

Introduction to the Field of Organizational Behaviour

Individual Behaviour, Personality, and Values

Perceiving Ourselves and Others in Organizations

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Organizations Revised

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace Revised

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters