Question 1

Corporate fitness and wellness programs improve employee health,but have almost no effect on the consequences of work-related stress.

Accepted Answer

A) True 
 B)False

Question 2

Which of the following statements about work attitudes and behaviour is FALSE?

Accepted Answer

A) Our beliefs about someone represent the best predictor in the attitude model of our behaviour toward that person. 
B) In some circumstances,our behaviours towards an attitude object cause us to change our attitudes towards that object. 
C) People with the same behavioural intentions toward an attitude object might engage in different behaviours toward that object. 
D) Two employees with the same feelings towards an attitude object might form different intentions towards that object. 
E) Work attitudes can predict employee behaviour to some extent. 
A) Our beliefs about someone represent the best predictor in the attitude model of our behaviour toward that person. 
B) In some circumstances,our behaviours towards an attitude object cause us to change our attitudes towards that object. 
C) People with the same behavioural intentions toward an attitude object might engage in different behaviours toward that object. 
D) Two employees with the same feelings towards an attitude object might form different intentions towards that object. 
E) Work attitudes can predict employee behaviour to some extent.

Question 3

Experts have concluded that cognitive intelligence and emotional intelligence are the same thing.

Accepted Answer

A) True 
 B)False

Question 4

Resistance is the final stage of the stress experience (i.e.the general adaptation syndrome).

Accepted Answer

A) True 
 B)False

Question 5

Psychological harassment includes all of the following EXCEPT:

Accepted Answer

A) hostile or unwanted conduct. 
B) verbal comments that affect an employee's dignity. 
C) actions or gestures that threaten an employee's psychological or physical integrity. 
D) workplace incivility. 
E) role conflict. 
A) hostile or unwanted conduct. 
B) verbal comments that affect an employee's dignity. 
C) actions or gestures that threaten an employee's psychological or physical integrity. 
D) workplace incivility. 
E) role conflict.

Question 6

Jobs require more emotional labour when employees must display a variety of emotions,rather than just one or two.

Accepted Answer

A) True 
 B)False

Question 7

Continuance commitment motivates employees to increase their work effort beyond expectations.

Accepted Answer

A) True 
 B)False

Question 8

Which of these stress management activities helps employees to improve their perceived ability to cope with the stressor and possibly remove the stressor?

Accepted Answer

A) Teleworking 
B) Social support 
C) Meditation 
D) Siestas 
E) Fitness programs 
A) Teleworking 
B) Social support 
C) Meditation 
D) Siestas 
E) Fitness programs

Question 9

The combined effects of performing too many tasks and working too many hours will likely:

Accepted Answer

A) cause work overload. 
B) reduce stressors. 
C) reduce stressors and stress caused by interpersonal stressors. 
D) reduce stress caused by interpersonal stressors. 
E) have no effect on workplace stress. 
A) cause work overload. 
B) reduce stressors. 
C) reduce stressors and stress caused by interpersonal stressors. 
D) reduce stress caused by interpersonal stressors. 
E) have no effect on workplace stress.

Question 10

A person's emotions are influenced by his or her personality,not just from workplace experiences.

Accepted Answer

A) True 
 B)False

Question 11

Emotional intelligence is best described as:

Accepted Answer

A) a personality trait. 
B) a set of abilities. 
C) a form of organizational commitment. 
D) an action-tendency indicating that the person is highly motivateD. 
E) a form of empathy. 
A) a personality trait. 
B) a set of abilities. 
C) a form of organizational commitment. 
D) an action-tendency indicating that the person is highly motivateD. 
E) a form of empathy.

Question 12

Providing child care facilities and offering employees flexible work hours have what effect on work-related stress?

Accepted Answer

A) They help employees to cope with the consequences of stress. 
B) They help employees to temporarily remove themselves from the stressor. 
C) They remove stressors from the workplace. 
D) They help employees to cope and help employees to temporarily remove themselves from the stressor. 
E) They have no known effect on work-related stress. 
A) They help employees to cope with the consequences of stress. 
B) They help employees to temporarily remove themselves from the stressor. 
C) They remove stressors from the workplace. 
D) They help employees to cope and help employees to temporarily remove themselves from the stressor. 
E) They have no known effect on work-related stress.

Question 13

Three dimensions of emotional intelligence are cognitive dissonance,continuance commitment,and emotional labour.

Accepted Answer

A) True 
 B)False

Question 14

Emotional exhaustion,cynicism,and reduced efficacy are characteristics of:

Accepted Answer

A) eustress. 
B) job burnout. 
C) hypertension. 
D) low motivation. 
E) workaholism. 
A) eustress. 
B) job burnout. 
C) hypertension. 
D) low motivation. 
E) workaholism.

Question 15

Emotional dissonance occurs when we use our emotional intelligence on others but other people do not use their emotional intelligence on us.

Accepted Answer

A) True 
 B)False

Question 16

Emotions generate a core affect that something is good or bad,helpful or harmful,to be approached or avoided.

Accepted Answer

A) True 
 B)False

Question 17

According to the exit-voice-loyalty-neglect model,some dissatisfied employees engage in "voice" by constructively recommending solutions to the source of their dissatisfaction.

Accepted Answer

A) True 
 B)False

Question 18

According to the general adaptation syndrome,the first stage of stress adaptation is:

Accepted Answer

A) exhaustion. 
B) resistance. 
C) relapse. 
D) role ambiguity. 
E) None of these statements are correct. 
A) exhaustion. 
B) resistance. 
C) relapse. 
D) role ambiguity. 
E) None of these statements are correct.

Question 19

Employees with an emotional attachment to,identification with,and involvement in a particular organization are said to have:

Accepted Answer

A) a high level of pay satisfaction. 
B) extreme emotional dissonance. 
C) a low level of emotional activation. 
D) a high level of continuance commitment. 
E) None of the answers apply. 
A) a high level of pay satisfaction. 
B) extreme emotional dissonance. 
C) a low level of emotional activation. 
D) a high level of continuance commitment. 
E) None of the answers apply.

Question 20

You are a senior executive in a large pharmaceutical firm and have just hired a chemist who is recognized as a 'rising star' in the industry.Your organization has spent a lot of money recruiting this person and hopes that the chemist will stay with this firm for many years.However,as with many scientists,the new hire seems to have very little loyalty to or identification with any firm.Explain in detail (with action plan examples pertaining to this incident)four (4)strategies that would try to increase this employee's loyalty to this organization.

Accepted Answer

Some students will try to discuss the us

Corporate fitness and wellness programs improve employee health,but have almost no effect on the consequences of work-related stress.

Which of the following statements about work attitudes and behaviour is FALSE?

Experts have concluded that cognitive intelligence and emotional intelligence are the same thing.

Resistance is the final stage of the stress experience (i.e.the general adaptation syndrome).

Psychological harassment includes all of the following EXCEPT:

Jobs require more emotional labour when employees must display a variety of emotions,rather than just one or two.

Continuance commitment motivates employees to increase their work effort beyond expectations.

Which of these stress management activities helps employees to improve their perceived ability to cope with the stressor and possibly remove the stressor?

The combined effects of performing too many tasks and working too many hours will likely:

A person's emotions are influenced by his or her personality,not just from workplace experiences.

Emotional intelligence is best described as:

Providing child care facilities and offering employees flexible work hours have what effect on work-related stress?

Three dimensions of emotional intelligence are cognitive dissonance,continuance commitment,and emotional labour.

Emotional exhaustion,cynicism,and reduced efficacy are characteristics of:

Emotional dissonance occurs when we use our emotional intelligence on others but other people do not use their emotional intelligence on us.

Emotions generate a core affect that something is good or bad,helpful or harmful,to be approached or avoided.

According to the exit-voice-loyalty-neglect model,some dissatisfied employees engage in "voice" by constructively recommending solutions to the source of their dissatisfaction.

According to the general adaptation syndrome,the first stage of stress adaptation is:

Employees with an emotional attachment to,identification with,and involvement in a particular organization are said to have:

Introduction to the Field of Organizational Behaviour

Individual Behaviour, Personality, and Values

Perceiving Ourselves and Others in Organizations

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Organizations Revised

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace Revised

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters

Exam 4: Workplace Emotions, Attitudes, and Stress

Corporate fitness and wellness programs improve employee health,but have almost no effect on the consequences of work-related stress.

Which of the following statements about work attitudes and behaviour is FALSE?

Experts have concluded that cognitive intelligence and emotional intelligence are the same thing.

Resistance is the final stage of the stress experience (i.e.the general adaptation syndrome).

Psychological harassment includes all of the following EXCEPT:

Jobs require more emotional labour when employees must display a variety of emotions,rather than just one or two.

Continuance commitment motivates employees to increase their work effort beyond expectations.

Which of these stress management activities helps employees to improve their perceived ability to cope with the stressor and possibly remove the stressor?

The combined effects of performing too many tasks and working too many hours will likely:

A person's emotions are influenced by his or her personality,not just from workplace experiences.

Emotional intelligence is best described as:

Providing child care facilities and offering employees flexible work hours have what effect on work-related stress?

Three dimensions of emotional intelligence are cognitive dissonance,continuance commitment,and emotional labour.

Emotional exhaustion,cynicism,and reduced efficacy are characteristics of:

Emotional dissonance occurs when we use our emotional intelligence on others but other people do not use their emotional intelligence on us.

Emotions generate a core affect that something is good or bad,helpful or harmful,to be approached or avoided.

According to the exit-voice-loyalty-neglect model,some dissatisfied employees engage in "voice" by constructively recommending solutions to the source of their dissatisfaction.

According to the general adaptation syndrome,the first stage of stress adaptation is:

Employees with an emotional attachment to,identification with,and involvement in a particular organization are said to have:

Introduction to the Field of Organizational Behaviour

Individual Behaviour, Personality, and Values

Perceiving Ourselves and Others in Organizations

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Organizations Revised

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace Revised

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters