Question 1

Organizational loyalty tends to increase when employees:

Accepted Answer

A) are involved in organizational decisions. 
B) are kept informed about significant organizational activities. 
C) receive fair pay and working conditions from their employer. 
D) hold personal values that are congruent with the organization's values. 
E) All of the answers are correct. 
A) are involved in organizational decisions. 
B) are kept informed about significant organizational activities. 
C) receive fair pay and working conditions from their employer. 
D) hold personal values that are congruent with the organization's values. 
E) All of the answers are correct.

Question 2

Display rules are norms that require employees to show certain emotions and to withhold others.

Accepted Answer

A) True 
 B)False

Question 3

Claude is usually able to calm employees when they are upset and to get others enthusiastic about an otherwise mundane activity.This ability probably means that Claude has:

Accepted Answer

A) the highest level of emotional intelligence. 
B) the highest level of negative affectivity. 
C) a high degree of continuance commitment. 
D) all of these. 
E) the highest level of emotional intelligence and a high degree of continuance commitment. 
A) the highest level of emotional intelligence. 
B) the highest level of negative affectivity. 
C) a high degree of continuance commitment. 
D) all of these. 
E) the highest level of emotional intelligence and a high degree of continuance commitment.

Question 4

Emotional labour can be difficult for most of us,because it is difficult to conceal true emotions.

Accepted Answer

A) True 
 B)False

Question 5

Beliefs represent our perceptions about the attitude object.

Accepted Answer

A) True 
 B)False

Question 6

Job satisfaction can influence the organization's reputation in the community.

Accepted Answer

A) True 
 B)False

Question 7

Both Jane and Joey believe that their boss makes them stay late to complete work and are assigned challenging workloads.Even though they have the same beliefs about their boss,Jane complains to higher management about her boss' behaviour whereas Joey does not complain.According to the model of emotions,attitudes,and behaviour,Jane and Joey probably engaged in different behaviour toward their boss because:

Accepted Answer

A) they might have different feelings about their boss's characteristics. 
B) their unique experiences in the past have reinforced different behaviour intentions. 
C) they experience different emotions regarding staying late for work and observing their boss's poor interpersonal skills. 
D) All of the answers are correct. 
E) the model of emotions,attitudes,and behaviour cannot explain why people with the same beliefs engage in different behaviours. 
A) they might have different feelings about their boss's characteristics. 
B) their unique experiences in the past have reinforced different behaviour intentions. 
C) they experience different emotions regarding staying late for work and observing their boss's poor interpersonal skills. 
D) All of the answers are correct. 
E) the model of emotions,attitudes,and behaviour cannot explain why people with the same beliefs engage in different behaviours.

Question 8

The exit-voice-loyalty-neglect model states that some employees respond to their job dissatisfaction by patiently waiting for the problem to work itself out or get resolved by others.

Accepted Answer

A) True 
 B)False

Question 9

Which of the following types of people are less likely to experience stress than other people who face the same stressors?

Accepted Answer

A) People who are optimistic 
B) People with higher self-confidence 
C) People with a healthy lifestyle 
D) People with high emotional intelligence 
E) All of these statements are correct 
A) People who are optimistic 
B) People with higher self-confidence 
C) People with a healthy lifestyle 
D) People with high emotional intelligence 
E) All of these statements are correct

Question 10

Comment on the accuracy of the following statement: 'Stress is best described as a working condition that hurts employee job performance.'

Accepted Answer

The statement is incorrect in two ways.F

Question 11

Which of the following statements about stress is FALSE?

Accepted Answer

A) Employees are the most productive when they experience no stress. 
B) Stress is caused by stressors. 
C) Canadian women in management jobs experience more stress than men in similar jobs. 
D) The general adaptation syndrome describes the stress experience. 
E) Continued exposure to very high stress levels may lead to permanent physiological and psychological damagE. 
A) Employees are the most productive when they experience no stress. 
B) Stress is caused by stressors. 
C) Canadian women in management jobs experience more stress than men in similar jobs. 
D) The general adaptation syndrome describes the stress experience. 
E) Continued exposure to very high stress levels may lead to permanent physiological and psychological damagE.

Question 12

Two people exposed to the same stressors can have different stress experiences.

Accepted Answer

A) True 
 B)False

Question 13

Several government department employees who regularly meet unemployed citizens say they experience considerable stress.The problem,they claim,is that they try to act pleasant and sympathetic to their clients,but it is difficult to hide their true emotions when clients act rude and angry during visits to their office (which distributes unemployment insurance cheques).Based on your knowledge of surface and deep acting,describe what these government department employees might do to minimize their stress in this situation.

Accepted Answer

It sounds like these government employee

Question 14

Cognitive dissonance is more likely to occur when the dissonant behaviour is known to everyone,was done voluntarily,and can't be undone.

Accepted Answer

A) True 
 B)False

Question 15

Emotional dissonance is most common where emotional display rules are highly regulated and employees must display emotions quite different from their true emotions.

Accepted Answer

A) True 
 B)False

Question 16

Which of the following statements about job satisfaction is TRUE?

Accepted Answer

A) Job satisfaction refers to the emotional experiences that people have at work. 
B) Surveys over the past decade have reported that the large majority of Canadians are dissatisfied with their jobs. 
C) Employees can be satisfied with some aspects of the job while dissatisfied with other aspects of the job. 
D) Job satisfaction is usually defined as the employee's emotional attachment to,identification with,and involvement in a particular organization. 
E) Job satisfaction is a personal value,not an attitudE. 
A) Job satisfaction refers to the emotional experiences that people have at work. 
B) Surveys over the past decade have reported that the large majority of Canadians are dissatisfied with their jobs. 
C) Employees can be satisfied with some aspects of the job while dissatisfied with other aspects of the job. 
D) Job satisfaction is usually defined as the employee's emotional attachment to,identification with,and involvement in a particular organization. 
E) Job satisfaction is a personal value,not an attitudE.

Question 17

Eustress refers to:

Accepted Answer

A) the degree of physiological,psychological,and behavioural deviation from healthy functioning. 
B) stress experienced by anyone who is less than 25 years old. 
C) the process of emotional exhaustion,cynicism,and reduced efficacy resulting from prolonged exposure to stress. 
D) any stressful situation that causes the employee to experience involuntary fits of laughter. 
E) the healthy,positive,constructive outcome of stressful events and the stress responsE. 
A) the degree of physiological,psychological,and behavioural deviation from healthy functioning. 
B) stress experienced by anyone who is less than 25 years old. 
C) the process of emotional exhaustion,cynicism,and reduced efficacy resulting from prolonged exposure to stress. 
D) any stressful situation that causes the employee to experience involuntary fits of laughter. 
E) the healthy,positive,constructive outcome of stressful events and the stress responsE.

Question 18

Trust is a reciprocal activity;to receive trust from employees,corporate leaders must demonstrate their trust in those employees.

Accepted Answer

A) True 
 B)False

Question 19

Stress is best described as:

Accepted Answer

A) the physiological disorders we experience from adverse environmental conditions. 
B) an adaptive response to a situation that is perceived as challenging or threatening to the person's well-being. 
C) a series of events that cause emotional exhaustion and cynicism towards customers. 
D) environmental conditions that place a physical or emotional demand on the person. 
E) a behaviour pattern of people with low risk of heart diseasE. 
A) the physiological disorders we experience from adverse environmental conditions. 
B) an adaptive response to a situation that is perceived as challenging or threatening to the person's well-being. 
C) a series of events that cause emotional exhaustion and cynicism towards customers. 
D) environmental conditions that place a physical or emotional demand on the person. 
E) a behaviour pattern of people with low risk of heart diseasE.

Question 20

Employee wellness programs help employees to reduce stress by:

Accepted Answer

A) teaching them how to adopt more effective coping mechanisms. 
B) helping employees to understand that stress cannot be reduced in most cases. 
C) removing the stressors that cause high stress. 
D) doing everything described in the other statements. 
E) doing none of the things described in the other statements. 
A) teaching them how to adopt more effective coping mechanisms. 
B) helping employees to understand that stress cannot be reduced in most cases. 
C) removing the stressors that cause high stress. 
D) doing everything described in the other statements. 
E) doing none of the things described in the other statements.

Organizational loyalty tends to increase when employees:

Display rules are norms that require employees to show certain emotions and to withhold others.

Claude is usually able to calm employees when they are upset and to get others enthusiastic about an otherwise mundane activity.This ability probably means that Claude has:

Emotional labour can be difficult for most of us,because it is difficult to conceal true emotions.

Beliefs represent our perceptions about the attitude object.

Job satisfaction can influence the organization's reputation in the community.

The exit-voice-loyalty-neglect model states that some employees respond to their job dissatisfaction by patiently waiting for the problem to work itself out or get resolved by others.

Which of the following types of people are less likely to experience stress than other people who face the same stressors?

Comment on the accuracy of the following statement: 'Stress is best described as a working condition that hurts employee job performance.'

Which of the following statements about stress is FALSE?

Two people exposed to the same stressors can have different stress experiences.

Cognitive dissonance is more likely to occur when the dissonant behaviour is known to everyone,was done voluntarily,and can't be undone.

Emotional dissonance is most common where emotional display rules are highly regulated and employees must display emotions quite different from their true emotions.

Which of the following statements about job satisfaction is TRUE?

Eustress refers to:

Trust is a reciprocal activity;to receive trust from employees,corporate leaders must demonstrate their trust in those employees.

Stress is best described as:

Employee wellness programs help employees to reduce stress by:

Introduction to the Field of Organizational Behaviour

Individual Behaviour, Personality, and Values

Perceiving Ourselves and Others in Organizations

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Organizations Revised

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace Revised

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters

Exam 4: Workplace Emotions, Attitudes, and Stress

Organizational loyalty tends to increase when employees:

Display rules are norms that require employees to show certain emotions and to withhold others.

Claude is usually able to calm employees when they are upset and to get others enthusiastic about an otherwise mundane activity.This ability probably means that Claude has:

Emotional labour can be difficult for most of us,because it is difficult to conceal true emotions.

Beliefs represent our perceptions about the attitude object.

Job satisfaction can influence the organization's reputation in the community.

The exit-voice-loyalty-neglect model states that some employees respond to their job dissatisfaction by patiently waiting for the problem to work itself out or get resolved by others.

Which of the following types of people are less likely to experience stress than other people who face the same stressors?

Comment on the accuracy of the following statement: 'Stress is best described as a working condition that hurts employee job performance.'

Which of the following statements about stress is FALSE?

Two people exposed to the same stressors can have different stress experiences.

Cognitive dissonance is more likely to occur when the dissonant behaviour is known to everyone,was done voluntarily,and can't be undone.

Emotional dissonance is most common where emotional display rules are highly regulated and employees must display emotions quite different from their true emotions.

Which of the following statements about job satisfaction is TRUE?

Eustress refers to:

Trust is a reciprocal activity;to receive trust from employees,corporate leaders must demonstrate their trust in those employees.

Stress is best described as:

Employee wellness programs help employees to reduce stress by:

Introduction to the Field of Organizational Behaviour

Individual Behaviour, Personality, and Values

Perceiving Ourselves and Others in Organizations

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Organizations Revised

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace Revised

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters