Question 1

Lower performance ratings usually reduce continuance commitment.

Accepted Answer

A) True 
 B)False

Question 2

From a survey of employees,a major health-products company discovered that many staff members felt overworked and had too little time to balance their personal lives with job demands.A significant percentage of employees said that they were thinking of quitting because of this stress.Moreover,the concerns were raised by unmarried employees without children,not just among married women with children.Describe two different types of initiatives that would likely ease the type of stress identified in this survey.

Accepted Answer

This survey indicates that employees are

Question 3

The general adaptation syndrome model includes all of the following EXCEPT:

Accepted Answer

A) a three-stage process. 
B) resistance. 
C) cynicism. 
D) alarm reaction. 
E) exhaustion. 
A) a three-stage process. 
B) resistance. 
C) cynicism. 
D) alarm reaction. 
E) exhaustion.

Question 4

Research suggests that employees who try to ignore or deny the existence of a stressor:

Accepted Answer

A) are better able to avoid the stress experience. 
B) experience more stress in the long run. 
C) are less likely to work in jobs that have any stressors. 
D) have higher resilience. 
E) are better able to avoid the stress experience and have higher resiliencE. 
A) are better able to avoid the stress experience. 
B) experience more stress in the long run. 
C) are less likely to work in jobs that have any stressors. 
D) have higher resilience. 
E) are better able to avoid the stress experience and have higher resiliencE.

Question 5

Which of the following reduces stress by withdrawing from the stressor?

Accepted Answer

A) Coffee breaks 
B) Sabbaticals 
C) Vacations 
D) All of the choices. 
E) None of these statements describe ways to reduce stress by withdrawing from the stressor. 
A) Coffee breaks 
B) Sabbaticals 
C) Vacations 
D) All of the choices. 
E) None of these statements describe ways to reduce stress by withdrawing from the stressor.

Question 6

Self-awareness is the _________ level of ________.

Accepted Answer

A) lowest;emotional intelligence 
B) highest;emotional labour 
C) highest;emotional intelligence 
D) highest;continuance commitment 
E) lowest;affective commitment 
A) lowest;emotional intelligence 
B) highest;emotional labour 
C) highest;emotional intelligence 
D) highest;continuance commitment 
E) lowest;affective commitment

Question 7

People with the same feelings may form different behavioural intentions based on their unique past experience.

Accepted Answer

A) True 
 B)False

Question 8

Emotional intelligence refers to the ability to perceive and express emotion,assimilate emotion in thought,understand and reason with emotion,and regulate emotion in oneself and others.

Accepted Answer

A) True 
 B)False

Question 9

People who lack energy,feel tired,and think their emotional resources are depleted:

Accepted Answer

A) are in the final stages of workaholism. 
B) have a Type B behaviour pattern. 
C) are experiencing the final stage of job burnout. 
D) will probably engage in workplace aggression unless they soon manage the stress. 
E) are experiencing the first stage of job burnout. 
A) are in the final stages of workaholism. 
B) have a Type B behaviour pattern. 
C) are experiencing the final stage of job burnout. 
D) will probably engage in workplace aggression unless they soon manage the stress. 
E) are experiencing the first stage of job burnout.

Question 10

Individuals with high emotional stability cope more successfully in the face of significant change,adversity,or risk.

Accepted Answer

A) True 
 B)False

Question 11

Emotional intelligence is a set of abilities.

Accepted Answer

A) True 
 B)False

Question 12

Researchers have consistently found that there is a strong positive relationship between job satisfaction and job performance.

Accepted Answer

A) True 
 B)False

Question 13

Workaholics are more prone to suffer from poor health due to their work addiction.

Accepted Answer

A) True 
 B)False

Question 14

________ are brief physiological,behavioural,and psychological experiences directed toward someone or something that put people in a state of readiness.

Accepted Answer

A) Attitudes 
B) Perceptions 
C) Behavioural intentions 
D) Emotions 
E) Most forms of organizational commitment 
A) Attitudes 
B) Perceptions 
C) Behavioural intentions 
D) Emotions 
E) Most forms of organizational commitment

Question 15

Which of these is considered a work/life balance initiative to minimize stress?

Accepted Answer

A) Flexible work time 
B) Job sharing 
C) Teleworking 
D) Child care facilities 
E) All of these statements describe a family-friendly or work/life initiative to minimize stress 
A) Flexible work time 
B) Job sharing 
C) Teleworking 
D) Child care facilities 
E) All of these statements describe a family-friendly or work/life initiative to minimize stress

Question 16

The exit-voice-loyalty-neglect (EVLN)model:

Accepted Answer

A) outlines the four consequences of emotional intelligence. 
B) identifies the four ways to manage employee emotions. 
C) explains why the psychological contract differs between employees and their employers. 
D) is a template for organizing and understanding the consequences of job dissatisfaction. 
E) explains the main differences between affective commitment and continuance commitment. 
A) outlines the four consequences of emotional intelligence. 
B) identifies the four ways to manage employee emotions. 
C) explains why the psychological contract differs between employees and their employers. 
D) is a template for organizing and understanding the consequences of job dissatisfaction. 
E) explains the main differences between affective commitment and continuance commitment.

Question 17

Emotional intelligence tends to increase with age.

Accepted Answer

A) True 
 B)False

Question 18

The three stages of the general adaptation syndrome,in order,are:

Accepted Answer

A) exhaustion,recovery,burnout. 
B) exhaustion,resistance,alarm reaction. 
C) emotional exhaustion,cynicism,reduced efficacy. 
D) cynicism,resistance,reduced efficacy. 
E) alarm reaction,resistance,exhaustion. 
A) exhaustion,recovery,burnout. 
B) exhaustion,resistance,alarm reaction. 
C) emotional exhaustion,cynicism,reduced efficacy. 
D) cynicism,resistance,reduced efficacy. 
E) alarm reaction,resistance,exhaustion.

Question 19

Tai was overjoyed when she learned that she would be promoted to a position with higher responsibility and pay.However,even before hearing about the promotion,she believed that the regional manager who made the promotion decision was fair-minded.Use the emotions,attitudes,and behaviour model to explain how Tai's emotions and beliefs influence her positive feelings towards the regional manager.

Accepted Answer

To answer this question,students should

Question 20

Which of these statements represents the feeling dimension of attitudes?

Accepted Answer

A) I don't like how my boss treats his employees. 
B) I want to transfer out of this department to get away from this manager. 
C) My supervisor barks at his employees in publiC. 
D) I intend to tell the human resource manager that my supervisor should be demoteD. 
E) All of the answers are correct. 
A) I don't like how my boss treats his employees. 
B) I want to transfer out of this department to get away from this manager. 
C) My supervisor barks at his employees in publiC. 
D) I intend to tell the human resource manager that my supervisor should be demoteD. 
E) All of the answers are correct.

Lower performance ratings usually reduce continuance commitment.

The general adaptation syndrome model includes all of the following EXCEPT:

Research suggests that employees who try to ignore or deny the existence of a stressor:

Which of the following reduces stress by withdrawing from the stressor?

Self-awareness is the _ level of .

People with the same feelings may form different behavioural intentions based on their unique past experience.

Emotional intelligence refers to the ability to perceive and express emotion,assimilate emotion in thought,understand and reason with emotion,and regulate emotion in oneself and others.

People who lack energy,feel tired,and think their emotional resources are depleted:

Individuals with high emotional stability cope more successfully in the face of significant change,adversity,or risk.

Emotional intelligence is a set of abilities.

Researchers have consistently found that there is a strong positive relationship between job satisfaction and job performance.

Workaholics are more prone to suffer from poor health due to their work addiction.

________ are brief physiological,behavioural,and psychological experiences directed toward someone or something that put people in a state of readiness.

Which of these is considered a work/life balance initiative to minimize stress?

The exit-voice-loyalty-neglect (EVLN)model:

Emotional intelligence tends to increase with age.

The three stages of the general adaptation syndrome,in order,are:

Which of these statements represents the feeling dimension of attitudes?

Introduction to the Field of Organizational Behaviour

Individual Behaviour, Personality, and Values

Perceiving Ourselves and Others in Organizations

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Organizations Revised

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace Revised

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters

Exam 4: Workplace Emotions, Attitudes, and Stress

Lower performance ratings usually reduce continuance commitment.

The general adaptation syndrome model includes all of the following EXCEPT:

Research suggests that employees who try to ignore or deny the existence of a stressor:

Which of the following reduces stress by withdrawing from the stressor?

Self-awareness is the _________ level of ________.

People with the same feelings may form different behavioural intentions based on their unique past experience.

Emotional intelligence refers to the ability to perceive and express emotion,assimilate emotion in thought,understand and reason with emotion,and regulate emotion in oneself and others.

People who lack energy,feel tired,and think their emotional resources are depleted:

Individuals with high emotional stability cope more successfully in the face of significant change,adversity,or risk.

Emotional intelligence is a set of abilities.

Researchers have consistently found that there is a strong positive relationship between job satisfaction and job performance.

Workaholics are more prone to suffer from poor health due to their work addiction.

________ are brief physiological,behavioural,and psychological experiences directed toward someone or something that put people in a state of readiness.

Which of these is considered a work/life balance initiative to minimize stress?

The exit-voice-loyalty-neglect (EVLN)model:

Emotional intelligence tends to increase with age.

The three stages of the general adaptation syndrome,in order,are:

Which of these statements represents the feeling dimension of attitudes?

Introduction to the Field of Organizational Behaviour

Individual Behaviour, Personality, and Values

Perceiving Ourselves and Others in Organizations

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Organizations Revised

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace Revised

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters

Self-awareness is the _ level of .