Question 1

The stress experience in moderation is known as:

Accepted Answer

A) distress. 
B) burnout. 
C) the general adaptation syndrome. 
D) eustress. 
E) type-A behaviour pattern. 
A) distress. 
B) burnout. 
C) the general adaptation syndrome. 
D) eustress. 
E) type-A behaviour pattern. D

Question 2

Which of the following statements about emotions is FALSE?

Accepted Answer

A) We continuously experience an emotion for days or weeks at a time. 
B) We experience emotions psychologically. 
C) We experience emotions physiologically. 
D) Emotions create a state of readiness. 
E) Emotions are directed toward someone or something. 
A) We continuously experience an emotion for days or weeks at a time. 
B) We experience emotions psychologically. 
C) We experience emotions physiologically. 
D) Emotions create a state of readiness. 
E) Emotions are directed toward someone or something. A

Question 3

Which of these statements about psychological harassment is TRUE?

Accepted Answer

A) Some form or degree of psychological harassment exists in almost every workplace. 
B) The Quebec government passed the first workplace anti-harassment legislation in North America. 
C) Two-thirds of teachers in the UK say they have experienced or witnessed workplace bullying within the past 12 months. 
D) All of these statements are correct. 
E) None of these statements are correct. 
A) Some form or degree of psychological harassment exists in almost every workplace. 
B) The Quebec government passed the first workplace anti-harassment legislation in North America. 
C) Two-thirds of teachers in the UK say they have experienced or witnessed workplace bullying within the past 12 months. 
D) All of these statements are correct. 
E) None of these statements are correct. D

Question 4

After working weeks on a difficult proposal for a client,Jack learns that the client has accepted the proposal and will award the contract to Jack's firm.Upon hearing this from his boss,Jack yelps 'Yahoo!' and thrusts his fisted arm in the air.This behaviour is most likely an example of:

Accepted Answer

A) perceptions directly influencing beliefs. 
B) behavioural intentions directly influencing behaviour. 
C) emotions directly influencing feelings. 
D) beliefs directly influencing feelings. 
E) emotions directly influencing behaviour. 
A) perceptions directly influencing beliefs. 
B) behavioural intentions directly influencing behaviour. 
C) emotions directly influencing feelings. 
D) beliefs directly influencing feelings. 
E) emotions directly influencing behaviour.

Question 5

Compared to people with low job satisfaction,employees with high job satisfaction usually have which of the following?

Accepted Answer

A) Lower employee turnover. 
B) Better job performance. 
C) Lower absenteeism. 
D) All of the answers are correct. 
E) None of the answers apply. 
A) Lower employee turnover. 
B) Better job performance. 
C) Lower absenteeism. 
D) All of the answers are correct. 
E) None of the answers apply.

Question 6

Some firms offer personal leaves to give employees a temporary withdrawal from the stressors of work.

Accepted Answer

A) True 
 B)False

Question 7

Some jobs are considered more stressful than others.Describe what this really means and give two reasons why someone in a 'high-stress' job might experience less stress than another person in a 'low-stress' job.

Accepted Answer

Jobs are more stressful if they have mor

Question 8

Emotions have what effect on us?

Accepted Answer

A) They make us aware of events that possibly affect our important goals. 
B) They put us into a state of readiness. 
C) They provide a communication to us about the presence of relevant events in the external environment. 
D) They make our body better prepared to engage in fight or flight. 
E) All of the answers are correct. 
A) They make us aware of events that possibly affect our important goals. 
B) They put us into a state of readiness. 
C) They provide a communication to us about the presence of relevant events in the external environment. 
D) They make our body better prepared to engage in fight or flight. 
E) All of the answers are correct.

Question 9

Janine and Anitra work as bank customer service representatives.Janine often comes home at the end of the working day with a headache and feeling emotionally exhausted.She has difficulty sleeping immediately before and after some days at work.Anitra performs the same job duties as Janine and often works with the same clients.Yet Anitra rarely experiences these symptoms.Using your knowledge of stress,give three explanations why these two are reacting differently to their jobs.

Accepted Answer

(Note:This question is similar to discus

Question 10

Explain how an employee's attitudes might be affected by cognitive dissonance.

Accepted Answer

Cognitive dissonance is the uncomfortabl

Question 11

Stress refers mainly to environmental conditions that cause people to experience fear.

Accepted Answer

A) True 
 B)False

Question 12

Emotions represent the cluster of beliefs,assessed feelings,and behavioural intentions towards something or someone.

Accepted Answer

A) True 
 B)False

Question 13

Employees in Nordic countries report higher levels of job satisfaction than employees in Canada.

Accepted Answer

A) True 
 B)False

Question 14

The positive effect of job satisfaction on customer satisfaction is most clearly explained by:

Accepted Answer

A) organizational commitment. 
B) emotional intelligence. 
C) affective commitment. 
D) service profit chain model. 
E) None of the choices are correct. 
A) organizational commitment. 
B) emotional intelligence. 
C) affective commitment. 
D) service profit chain model. 
E) None of the choices are correct.

Question 15

Compared to non-workaholics,classic workaholics tend to experience:

Accepted Answer

A) higher job satisfaction. 
B) lower enjoyment of work. 
C) improved personal health. 
D) more work/life balance. 
E) higher job satisfaction and improved personal health. 
A) higher job satisfaction. 
B) lower enjoyment of work. 
C) improved personal health. 
D) more work/life balance. 
E) higher job satisfaction and improved personal health.

Question 16

Job sharing and telework are usually considered ways to reduce stress through work/life balance.

Accepted Answer

A) True 
 B)False

Question 17

Everyone needs some level of stress to survive.

Accepted Answer

A) True 
 B)False

Question 18

To ward off stress,a film director likes to have a good laugh.When under pressure,the director will crack jokes and ensure everyone has a good laugh during the hard work.These actions mainly reduce stress:

Accepted Answer

A) by removing the stressor. 
B) by providing social support. 
C) by changing stress perceptions. 
D) by controlling the consequences of stress. 
E) in none of the ways stated herE. 
A) by removing the stressor. 
B) by providing social support. 
C) by changing stress perceptions. 
D) by controlling the consequences of stress. 
E) in none of the ways stated herE.

Question 19

Research indicates that employees with higher job satisfaction tend to provide better customer service.

Accepted Answer

A) True 
 B)False

Question 20

Which of the following tends to increase due to higher employee involvement?

Accepted Answer

A) Affective commitment 
B) Cognitive dissonance 
C) Continuance commitment 
D) All of the answers are correct 
E) None of the answers apply 
A) Affective commitment 
B) Cognitive dissonance 
C) Continuance commitment 
D) All of the answers are correct 
E) None of the answers apply

The stress experience in moderation is known as:

Which of the following statements about emotions is FALSE?

Which of these statements about psychological harassment is TRUE?

After working weeks on a difficult proposal for a client,Jack learns that the client has accepted the proposal and will award the contract to Jack's firm.Upon hearing this from his boss,Jack yelps 'Yahoo!' and thrusts his fisted arm in the air.This behaviour is most likely an example of:

Compared to people with low job satisfaction,employees with high job satisfaction usually have which of the following?

Some firms offer personal leaves to give employees a temporary withdrawal from the stressors of work.

Some jobs are considered more stressful than others.Describe what this really means and give two reasons why someone in a 'high-stress' job might experience less stress than another person in a 'low-stress' job.

Emotions have what effect on us?

Explain how an employee's attitudes might be affected by cognitive dissonance.

Stress refers mainly to environmental conditions that cause people to experience fear.

Emotions represent the cluster of beliefs,assessed feelings,and behavioural intentions towards something or someone.

Employees in Nordic countries report higher levels of job satisfaction than employees in Canada.

The positive effect of job satisfaction on customer satisfaction is most clearly explained by:

Compared to non-workaholics,classic workaholics tend to experience:

Job sharing and telework are usually considered ways to reduce stress through work/life balance.

Everyone needs some level of stress to survive.

To ward off stress,a film director likes to have a good laugh.When under pressure,the director will crack jokes and ensure everyone has a good laugh during the hard work.These actions mainly reduce stress:

Research indicates that employees with higher job satisfaction tend to provide better customer service.

Which of the following tends to increase due to higher employee involvement?

Introduction to the Field of Organizational Behaviour

Individual Behaviour, Personality, and Values

Perceiving Ourselves and Others in Organizations

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Organizations Revised

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace Revised

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters

Exam 4: Workplace Emotions, Attitudes, and Stress

The stress experience in moderation is known as:

Which of the following statements about emotions is FALSE?

Which of these statements about psychological harassment is TRUE?

After working weeks on a difficult proposal for a client,Jack learns that the client has accepted the proposal and will award the contract to Jack's firm.Upon hearing this from his boss,Jack yelps 'Yahoo!' and thrusts his fisted arm in the air.This behaviour is most likely an example of:

Compared to people with low job satisfaction,employees with high job satisfaction usually have which of the following?

Some firms offer personal leaves to give employees a temporary withdrawal from the stressors of work.

Some jobs are considered more stressful than others.Describe what this really means and give two reasons why someone in a 'high-stress' job might experience less stress than another person in a 'low-stress' job.

Emotions have what effect on us?

Explain how an employee's attitudes might be affected by cognitive dissonance.

Stress refers mainly to environmental conditions that cause people to experience fear.

Emotions represent the cluster of beliefs,assessed feelings,and behavioural intentions towards something or someone.

Employees in Nordic countries report higher levels of job satisfaction than employees in Canada.

The positive effect of job satisfaction on customer satisfaction is most clearly explained by:

Compared to non-workaholics,classic workaholics tend to experience:

Job sharing and telework are usually considered ways to reduce stress through work/life balance.

Everyone needs some level of stress to survive.

To ward off stress,a film director likes to have a good laugh.When under pressure,the director will crack jokes and ensure everyone has a good laugh during the hard work.These actions mainly reduce stress:

Research indicates that employees with higher job satisfaction tend to provide better customer service.

Which of the following tends to increase due to higher employee involvement?

Introduction to the Field of Organizational Behaviour

Individual Behaviour, Personality, and Values

Perceiving Ourselves and Others in Organizations

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Organizations Revised

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace Revised

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters