Question 1

Subtle yet persistent forms of workplace incivility do not constitute psychological harassment.

Accepted Answer

A) True 
 B)False

Question 2

In the model of emotions,attitudes,and behaviour,feelings lead to beliefs,which in turn lead to behaviours.

Accepted Answer

A) True 
 B)False

Question 3

The general adaptation syndrome is:

Accepted Answer

A) the most common strategy that employees use to cope with work-related stressors. 
B) an innovative corporate practice that removes unnecessary stressors from the work site. 
C) a stress disorder that was once rare but is becoming increasingly common among executives. 
D) a model of the stress experience. 
E) a form of social support where several employees experience the same form of stress and help each other through the experiencE. 
A) the most common strategy that employees use to cope with work-related stressors. 
B) an innovative corporate practice that removes unnecessary stressors from the work site. 
C) a stress disorder that was once rare but is becoming increasingly common among executives. 
D) a model of the stress experience. 
E) a form of social support where several employees experience the same form of stress and help each other through the experiencE.

Question 4

Social support is only helpful in reducing the stress experienced in non-work situations.

Accepted Answer

A) True 
 B)False

Question 5

Individuals who have a healthy lifestyle are better able to cope with high stress levels.

Accepted Answer

A) True 
 B)False

Question 6

Employees minimize the stress from emotional labour by actually changing their emotions to match the job requirements (deep acting),rather than displaying emotions contrary to their true emotions (surface acting).

Accepted Answer

A) True 
 B)False

Question 7

People who experience stress at work are more likely to:

Accepted Answer

A) experience more stressful relations with family and friends due to the effects of the work-related stress. 
B) engage in dysfunctional parenting behaviours at home. 
C) have this stress spill over to their personal lives,resulting in stress at home. 
D) have all of these conditions. 
E) have none of these conditions. 
A) experience more stressful relations with family and friends due to the effects of the work-related stress. 
B) engage in dysfunctional parenting behaviours at home. 
C) have this stress spill over to their personal lives,resulting in stress at home. 
D) have all of these conditions. 
E) have none of these conditions.

Question 8

Which of the following describes the stress experience?

Accepted Answer

A) General adaptation syndrome 
B) Job burnout 
C) Stressors 
D) Strain-based conflict 
E) Type A behaviour pattern 
A) General adaptation syndrome 
B) Job burnout 
C) Stressors 
D) Strain-based conflict 
E) Type A behaviour pattern

Question 9

Which of the following is NOT usually identified as a category of emotions?

Accepted Answer

A) Recognition 
B) Excited 
C) Fearful 
D) Relaxed 
E) Gloomy 
A) Recognition 
B) Excited 
C) Fearful 
D) Relaxed 
E) Gloomy

Question 10

Emotional intelligence can be learned to some extent.

Accepted Answer

A) True 
 B)False

Question 11

Which of the following tends to occur when organizations use financial incentives to prevent dissatisfied employees from quitting?

Accepted Answer

A) Employees increase their level of affective commitment. 
B) Employees increase their level of continuance commitment. 
C) Employees increase their level of job satisfaction. 
D) Employees decrease their level of emotional intelligence. 
E) Employees decrease their level of continuance commitment. 
A) Employees increase their level of affective commitment. 
B) Employees increase their level of continuance commitment. 
C) Employees increase their level of job satisfaction. 
D) Employees decrease their level of emotional intelligence. 
E) Employees decrease their level of continuance commitment.

Question 12

Employees with very high loyalty tend to have high conformity,which results in lower creativity.

Accepted Answer

A) True 
 B)False

Question 13

Attitudes are fleeting physiological experiences we have in response to an attitude object.

Accepted Answer

A) True 
 B)False

Question 14

Social support has what effect on work-related stress?

Accepted Answer

A) It increases the individual's self-esteem regarding the stressor. 
B) It provides the individual with information or other resources used to remove the stressor. 
C) It makes the individual feel that he or she is not facing the stressor alone. 
D) It does everything described in the other statements. 
E) There is no evidence that social support has any beneficial effect on work-related stress. 
A) It increases the individual's self-esteem regarding the stressor. 
B) It provides the individual with information or other resources used to remove the stressor. 
C) It makes the individual feel that he or she is not facing the stressor alone. 
D) It does everything described in the other statements. 
E) There is no evidence that social support has any beneficial effect on work-related stress.

Question 15

People who are extroverts tend to experience lower stress than do introverts.

Accepted Answer

A) True 
 B)False

Question 16

People who cope successfully in the face of significant change,adversity,or risk have:

Accepted Answer

A) a Type A behaviour pattern. 
B) a higher risk of job burnout. 
C) the general adaptation syndrome. 
D) a high level of job burnout. 
E) a high emotional stability. 
A) a Type A behaviour pattern. 
B) a higher risk of job burnout. 
C) the general adaptation syndrome. 
D) a high level of job burnout. 
E) a high emotional stability.

Question 17

Inflexible work schedules may cause stress for employees.

Accepted Answer

A) True 
 B)False

Question 18

The ability to perceive and express emotion,assimilate emotion in thought,understand and reason with emotion,and regulate emotion in oneself and others is called:

Accepted Answer

A) emotional intelligence. 
B) emotional labour. 
C) cognitive dissonance. 
D) self-awareness. 
E) job satisfaction. 
A) emotional intelligence. 
B) emotional labour. 
C) cognitive dissonance. 
D) self-awareness. 
E) job satisfaction.

Question 19

People tend to have high __________ when their personality includes optimism,confidence,and a positive emotional state.

Accepted Answer

A) emotional exhaustion 
B) emotional stability 
C) job boredom 
D) strain-based conflict 
E) workaholism (work addicts) 
A) emotional exhaustion 
B) emotional stability 
C) job boredom 
D) strain-based conflict 
E) workaholism (work addicts)

Question 20

Self-reinforcement can potentially minimize stress by:

Accepted Answer

A) removing people from stressors. 
B) helping employees to temporarily remove themselves from the stressor. 
C) helping employees to control the consequences of stress. 
D) helping employees to develop more favourable perceptions of the stressors. 
E) Self-reinforcement has no known effect on work-related stress. 
A) removing people from stressors. 
B) helping employees to temporarily remove themselves from the stressor. 
C) helping employees to control the consequences of stress. 
D) helping employees to develop more favourable perceptions of the stressors. 
E) Self-reinforcement has no known effect on work-related stress.

Subtle yet persistent forms of workplace incivility do not constitute psychological harassment.

In the model of emotions,attitudes,and behaviour,feelings lead to beliefs,which in turn lead to behaviours.

The general adaptation syndrome is:

Social support is only helpful in reducing the stress experienced in non-work situations.

Individuals who have a healthy lifestyle are better able to cope with high stress levels.

Employees minimize the stress from emotional labour by actually changing their emotions to match the job requirements (deep acting),rather than displaying emotions contrary to their true emotions (surface acting).

People who experience stress at work are more likely to:

Which of the following describes the stress experience?

Which of the following is NOT usually identified as a category of emotions?

Emotional intelligence can be learned to some extent.

Which of the following tends to occur when organizations use financial incentives to prevent dissatisfied employees from quitting?

Employees with very high loyalty tend to have high conformity,which results in lower creativity.

Attitudes are fleeting physiological experiences we have in response to an attitude object.

Social support has what effect on work-related stress?

People who are extroverts tend to experience lower stress than do introverts.

People who cope successfully in the face of significant change,adversity,or risk have:

Inflexible work schedules may cause stress for employees.

The ability to perceive and express emotion,assimilate emotion in thought,understand and reason with emotion,and regulate emotion in oneself and others is called:

People tend to have high __________ when their personality includes optimism,confidence,and a positive emotional state.

Self-reinforcement can potentially minimize stress by:

Introduction to the Field of Organizational Behaviour

Individual Behaviour, Personality, and Values

Perceiving Ourselves and Others in Organizations

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Organizations Revised

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace Revised

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters

Exam 4: Workplace Emotions, Attitudes, and Stress

Subtle yet persistent forms of workplace incivility do not constitute psychological harassment.

In the model of emotions,attitudes,and behaviour,feelings lead to beliefs,which in turn lead to behaviours.

The general adaptation syndrome is:

Social support is only helpful in reducing the stress experienced in non-work situations.

Individuals who have a healthy lifestyle are better able to cope with high stress levels.

Employees minimize the stress from emotional labour by actually changing their emotions to match the job requirements (deep acting),rather than displaying emotions contrary to their true emotions (surface acting).

People who experience stress at work are more likely to:

Which of the following describes the stress experience?

Which of the following is NOT usually identified as a category of emotions?

Emotional intelligence can be learned to some extent.

Which of the following tends to occur when organizations use financial incentives to prevent dissatisfied employees from quitting?

Employees with very high loyalty tend to have high conformity,which results in lower creativity.

Attitudes are fleeting physiological experiences we have in response to an attitude object.

Social support has what effect on work-related stress?

People who are extroverts tend to experience lower stress than do introverts.

People who cope successfully in the face of significant change,adversity,or risk have:

Inflexible work schedules may cause stress for employees.

The ability to perceive and express emotion,assimilate emotion in thought,understand and reason with emotion,and regulate emotion in oneself and others is called:

People tend to have high __________ when their personality includes optimism,confidence,and a positive emotional state.

Self-reinforcement can potentially minimize stress by:

Introduction to the Field of Organizational Behaviour

Individual Behaviour, Personality, and Values

Perceiving Ourselves and Others in Organizations

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Organizations Revised

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace Revised

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters