Question 1

Employees tend to have higher organizational commitment when their personal values differ from the company's values.

Accepted Answer

A) True 
 B)False

Question 2

Job satisfaction in Canada is below the typical American score.

Accepted Answer

A) True 
 B)False

Question 3

Employees are more likely to experience stress when they lack control over their work activities.

Accepted Answer

A) True 
 B)False

Question 4

If you believed a coworker had a high level of emotional intelligence,what evidence would you look for to confirm your belief?

Accepted Answer

To answer this question,students need to

Question 5

Sexual harassment,work overload,and low task control are:

Accepted Answer

A) types of work-related stressors. 
B) common outcomes of ineffective work-life balance. 
C) elements of the general adaptation syndrome. 
D) types of physical environment stressors. 
E) None of these statements are correct. 
A) types of work-related stressors. 
B) common outcomes of ineffective work-life balance. 
C) elements of the general adaptation syndrome. 
D) types of physical environment stressors. 
E) None of these statements are correct.

Question 6

According to the EVLN model,people who are dissatisfied with their jobs might:

Accepted Answer

A) quit. 
B) complain about the dissatisfying aspects of their jobs. 
C) increase their absenteeism from work. 
D) keep quiet and hope the sources of job dissatisfaction are eventually correcteD. 
E) All of the answers are correct. 
A) quit. 
B) complain about the dissatisfying aspects of their jobs. 
C) increase their absenteeism from work. 
D) keep quiet and hope the sources of job dissatisfaction are eventually correcteD. 
E) All of the answers are correct.

Question 7

Job burnout includes:

Accepted Answer

A) emotional exhaustion. 
B) cynicism. 
C) feelings of reduced efficacy. 
D) all of these conditions. 
E) only cynicism and emotional exhaustion,not feelings of reduced efficacy. 
A) emotional exhaustion. 
B) cynicism. 
C) feelings of reduced efficacy. 
D) all of these conditions. 
E) only cynicism and emotional exhaustion,not feelings of reduced efficacy.

Question 8

People whose work is paced by a machine experience:

Accepted Answer

A) a task control stressor. 
B) a role-related stressor. 
C) more resilience. 
D) a physical environment stressor. 
E) None of these statements are correct. 
A) a task control stressor. 
B) a role-related stressor. 
C) more resilience. 
D) a physical environment stressor. 
E) None of these statements are correct.

Question 9

The relationship between job satisfaction and job performance would likely be stronger if more organizations provided valued rewards for good performance.

Accepted Answer

A) True 
 B)False

Question 10

People who are optimistic and confident are:

Accepted Answer

A) less likely to experience stress. 
B) more likely to experience job burnout. 
C) less likely to experience eustress. 
D) more likely to experience stress. 
E) are more likely to experience job burnout and eustress. 
A) less likely to experience stress. 
B) more likely to experience job burnout. 
C) less likely to experience eustress. 
D) more likely to experience stress. 
E) are more likely to experience job burnout and eustress.

Question 11

Management of others' emotions represents the highest level of emotional intelligence.

Accepted Answer

A) True 
 B)False

Question 12

Moods represent our reaction to specific people or events,whereas emotions are not directed toward anything in particular.

Accepted Answer

A) True 
 B)False

Question 13

Quebec was the first province in Canada to pass a workplace anti-harassment law.

Accepted Answer

A) True 
 B)False

Question 14

Beliefs,feelings,and behavioural intentions are components of:

Accepted Answer

A) attitudes. 
B) the EVLN model. 
C) organizational commitment. 
D) emotions. 
E) the psychological contract. 
A) attitudes. 
B) the EVLN model. 
C) organizational commitment. 
D) emotions. 
E) the psychological contract.

Question 15

Employees experience more continuance commitment when the organization provides opportunities for employee involvement.

Accepted Answer

A) True 
 B)False

Question 16

Person-job matching can help to remove role-related stressors.

Accepted Answer

A) True 
 B)False

Question 17

The concept of affective organizational commitment includes:

Accepted Answer

A) an emotional attachment to the organization. 
B) an identification with the organization. 
C) an involvement with the organization. 
D) All of the answers are correct. 
E) None of the answers apply. 
A) an emotional attachment to the organization. 
B) an identification with the organization. 
C) an involvement with the organization. 
D) All of the answers are correct. 
E) None of the answers apply.

Question 18

Even experts have trouble defining stress.

Accepted Answer

A) True 
 B)False

Question 19

Emotional dissonance is:

Accepted Answer

A) the emotion people experience when they are dissatisfied with their paycheque. 
B) a significant cause of stress and job burnout. 
C) present whenever emotional labour is not required in the job. 
D) the main source of ethical conduct in organizational settings. 
E) the emotion people experience when they are dissatisfied with their paycheque and the main source of ethical conduct in organizational settings. 
A) the emotion people experience when they are dissatisfied with their paycheque. 
B) a significant cause of stress and job burnout. 
C) present whenever emotional labour is not required in the job. 
D) the main source of ethical conduct in organizational settings. 
E) the emotion people experience when they are dissatisfied with their paycheque and the main source of ethical conduct in organizational settings.

Question 20

Work overload is a stressor.

Accepted Answer

A) True 
 B)False

Employees tend to have higher organizational commitment when their personal values differ from the company's values.

Job satisfaction in Canada is below the typical American score.

Employees are more likely to experience stress when they lack control over their work activities.

If you believed a coworker had a high level of emotional intelligence,what evidence would you look for to confirm your belief?

Sexual harassment,work overload,and low task control are:

According to the EVLN model,people who are dissatisfied with their jobs might:

Job burnout includes:

People whose work is paced by a machine experience:

The relationship between job satisfaction and job performance would likely be stronger if more organizations provided valued rewards for good performance.

People who are optimistic and confident are:

Management of others' emotions represents the highest level of emotional intelligence.

Moods represent our reaction to specific people or events,whereas emotions are not directed toward anything in particular.

Quebec was the first province in Canada to pass a workplace anti-harassment law.

Beliefs,feelings,and behavioural intentions are components of:

Employees experience more continuance commitment when the organization provides opportunities for employee involvement.

Person-job matching can help to remove role-related stressors.

The concept of affective organizational commitment includes:

Even experts have trouble defining stress.

Emotional dissonance is:

Work overload is a stressor.

Introduction to the Field of Organizational Behaviour

Individual Behaviour, Personality, and Values

Perceiving Ourselves and Others in Organizations

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Organizations Revised

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace Revised

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters

Exam 4: Workplace Emotions, Attitudes, and Stress

Employees tend to have higher organizational commitment when their personal values differ from the company's values.

Job satisfaction in Canada is below the typical American score.

Employees are more likely to experience stress when they lack control over their work activities.

If you believed a coworker had a high level of emotional intelligence,what evidence would you look for to confirm your belief?

Sexual harassment,work overload,and low task control are:

According to the EVLN model,people who are dissatisfied with their jobs might:

Job burnout includes:

People whose work is paced by a machine experience:

The relationship between job satisfaction and job performance would likely be stronger if more organizations provided valued rewards for good performance.

People who are optimistic and confident are:

Management of others' emotions represents the highest level of emotional intelligence.

Moods represent our reaction to specific people or events,whereas emotions are not directed toward anything in particular.

Quebec was the first province in Canada to pass a workplace anti-harassment law.

Beliefs,feelings,and behavioural intentions are components of:

Employees experience more continuance commitment when the organization provides opportunities for employee involvement.

Person-job matching can help to remove role-related stressors.

The concept of affective organizational commitment includes:

Even experts have trouble defining stress.

Emotional dissonance is:

Work overload is a stressor.

Introduction to the Field of Organizational Behaviour

Individual Behaviour, Personality, and Values

Perceiving Ourselves and Others in Organizations

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Organizations Revised

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace Revised

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters