Question 1

One way people reduce cognitive dissonance is by changing their beliefs and feelings.

Accepted Answer

A) True 
 B)False

Question 2

Which of the following tends to result in increased continuance commitment?

Accepted Answer

A) Corporate leaders demonstrate increasing trust in employees. 
B) The company helps employees learn more about the organization through departmental visits and special seminars on company products. 
C) Employees receive low interest loans and other incentives from their employer that make it costly for them to quit. 
D) The company's values are similar to the employee's personal values. 
E) All of the answers are correct. 
A) Corporate leaders demonstrate increasing trust in employees. 
B) The company helps employees learn more about the organization through departmental visits and special seminars on company products. 
C) Employees receive low interest loans and other incentives from their employer that make it costly for them to quit. 
D) The company's values are similar to the employee's personal values. 
E) All of the answers are correct.

Question 3

Trust,employee involvement,and organizational comprehension tend to increase organizational commitment.

Accepted Answer

A) True 
 B)False

Question 4

Attitudes represent a cluster of beliefs,motivation,and feelings about an attitude object.

Accepted Answer

A) True 
 B)False

Question 5

Employees with higher job satisfaction tend to convey more friendliness and positive feelings to customers.

Accepted Answer

A) True 
 B)False

Question 6

Which of these jobs would normally require emotional labour?

Accepted Answer

A) Bank teller 
B) Bill collector 
C) Funeral director 
D) Disney World employee dressed up as Mickey Mouse. 
E) All of the answers are correct. 
A) Bank teller 
B) Bill collector 
C) Funeral director 
D) Disney World employee dressed up as Mickey Mouse. 
E) All of the answers are correct.

Question 7

Which of the following is a source of stress in the workplace?

Accepted Answer

A) Sexual harassment 
B) Psychological harassment 
C) Low task control 
D) Work overload 
E) All of these statements are sources of workplace stress 
A) Sexual harassment 
B) Psychological harassment 
C) Low task control 
D) Work overload 
E) All of these statements are sources of workplace stress

Question 8

When employees have higher job satisfaction they tend to:

Accepted Answer

A) provide friendlier service to customers. 
B) get angry at customers more often than when they were dissatisfied with their jobs. 
C) provide the same quality of customer service as when they were dissatisfied with their jobs. 
D) provide more consistent service to customers because of their longer employment in the job. 
E) stay on the job longer,so they have better knowledge and skills to serve clients. 
A) provide friendlier service to customers. 
B) get angry at customers more often than when they were dissatisfied with their jobs. 
C) provide the same quality of customer service as when they were dissatisfied with their jobs. 
D) provide more consistent service to customers because of their longer employment in the job. 
E) stay on the job longer,so they have better knowledge and skills to serve clients.

Question 9

Employees can build up a resistance to stress by frequently experiencing the exhaustion stage of the general adaptation syndrome.

Accepted Answer

A) True 
 B)False

Question 10

Conflict between required and true emotions is called emotional disassociation.

Accepted Answer

A) True 
 B)False

Question 11

Attitudes consist of the following three components: emotions,beliefs,and behaviours.

Accepted Answer

A) True 
 B)False

Question 12

Organizational behaviour experts have concluded that:

Accepted Answer

A) as job performance increases,job satisfaction decreases. 
B) job performance is the best predictor of job satisfaction. 
C) job satisfaction is the best predictor of job performance. 
D) there is a moderate positive relationship between job performance and job satisfaction. 
E) job performance is the best predictor of job satisfaction and job satisfaction is the best predictor of job performancE. 
A) as job performance increases,job satisfaction decreases. 
B) job performance is the best predictor of job satisfaction. 
C) job satisfaction is the best predictor of job performance. 
D) there is a moderate positive relationship between job performance and job satisfaction. 
E) job performance is the best predictor of job satisfaction and job satisfaction is the best predictor of job performancE.

Question 13

In a poll,conducted in 2011,60 percent of Canadians reported working an average of 45 hours or more each week.

Accepted Answer

A) True 
 B)False

Question 14

Briefly explain and distinguish between the two forms of organizational commitment.

Accepted Answer

The two forms are affective commitment a

Question 15

Emotional intelligence includes the ability to:

Accepted Answer

A) avoid acting impulsively. 
B) understand and be sensitive to the feelings of others. 
C) manage the emotions of others. 
D) do all of these. 
E) avoid acting impulsively and manage the emotions of others only. 
A) avoid acting impulsively. 
B) understand and be sensitive to the feelings of others. 
C) manage the emotions of others. 
D) do all of these. 
E) avoid acting impulsively and manage the emotions of others only.

Question 16

Affective commitment is higher in organizations with moral integrity values.

Accepted Answer

A) True 
 B)False

Question 17

The first stage of job burnout is:

Accepted Answer

A) feelings of reduced efficacy. 
B) role ambiguity. 
C) alarm reaction. 
D) increased cynicism. 
E) None of these statements describe the first stage of job burnout. 
A) feelings of reduced efficacy. 
B) role ambiguity. 
C) alarm reaction. 
D) increased cynicism. 
E) None of these statements describe the first stage of job burnout.

Question 18

Research concludes that when our emotions and logical analysis of a situation conflict with each other,we should follow our emotions.

Accepted Answer

A) True 
 B)False

Question 19

The individual's energy level and ability to cope with stress decrease at the beginning of the general adaptation syndrome.

Accepted Answer

A) True 
 B)False

Question 20

Head-office employees at Acme Widgets have had heavy workloads over the past year,due mainly to downsizing and increased demand for widgets.Acme's CEO wants to introduce a stress management program that would control the consequences of this stress.Describe three types of stress management programs that would help employees to cope more effectively with the physiological and/or psychological consequences of stress.Your answer should also briefly state the specific benefits that each type of program provides.

Accepted Answer

The textbook describes three general typ

One way people reduce cognitive dissonance is by changing their beliefs and feelings.

Which of the following tends to result in increased continuance commitment?

Trust,employee involvement,and organizational comprehension tend to increase organizational commitment.

Attitudes represent a cluster of beliefs,motivation,and feelings about an attitude object.

Employees with higher job satisfaction tend to convey more friendliness and positive feelings to customers.

Which of these jobs would normally require emotional labour?

Which of the following is a source of stress in the workplace?

When employees have higher job satisfaction they tend to:

Employees can build up a resistance to stress by frequently experiencing the exhaustion stage of the general adaptation syndrome.

Conflict between required and true emotions is called emotional disassociation.

Attitudes consist of the following three components: emotions,beliefs,and behaviours.

Organizational behaviour experts have concluded that:

In a poll,conducted in 2011,60 percent of Canadians reported working an average of 45 hours or more each week.

Briefly explain and distinguish between the two forms of organizational commitment.

Emotional intelligence includes the ability to:

Affective commitment is higher in organizations with moral integrity values.

The first stage of job burnout is:

Research concludes that when our emotions and logical analysis of a situation conflict with each other,we should follow our emotions.

The individual's energy level and ability to cope with stress decrease at the beginning of the general adaptation syndrome.

Introduction to the Field of Organizational Behaviour

Individual Behaviour, Personality, and Values

Perceiving Ourselves and Others in Organizations

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Organizations Revised

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace Revised

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters

Exam 4: Workplace Emotions, Attitudes, and Stress

One way people reduce cognitive dissonance is by changing their beliefs and feelings.

Which of the following tends to result in increased continuance commitment?

Trust,employee involvement,and organizational comprehension tend to increase organizational commitment.

Attitudes represent a cluster of beliefs,motivation,and feelings about an attitude object.

Employees with higher job satisfaction tend to convey more friendliness and positive feelings to customers.

Which of these jobs would normally require emotional labour?

Which of the following is a source of stress in the workplace?

When employees have higher job satisfaction they tend to:

Employees can build up a resistance to stress by frequently experiencing the exhaustion stage of the general adaptation syndrome.

Conflict between required and true emotions is called emotional disassociation.

Attitudes consist of the following three components: emotions,beliefs,and behaviours.

Organizational behaviour experts have concluded that:

In a poll,conducted in 2011,60 percent of Canadians reported working an average of 45 hours or more each week.

Briefly explain and distinguish between the two forms of organizational commitment.

Emotional intelligence includes the ability to:

Affective commitment is higher in organizations with moral integrity values.

The first stage of job burnout is:

Research concludes that when our emotions and logical analysis of a situation conflict with each other,we should follow our emotions.

The individual's energy level and ability to cope with stress decrease at the beginning of the general adaptation syndrome.

Introduction to the Field of Organizational Behaviour

Individual Behaviour, Personality, and Values

Perceiving Ourselves and Others in Organizations

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Organizations Revised

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace Revised

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters