Question 1

Some of the strategies for removing work-related stressors are:

Accepted Answer

A) firing employees who complain that they are stressed. 
B) ignoring the stressors that cause unnecessary tension and burnout. 
C) providing programs that make employees more stressed. 
D) changing all work-life initiatives into work-intensive initiatives. 
E) None of the choices. 
A) firing employees who complain that they are stressed. 
B) ignoring the stressors that cause unnecessary tension and burnout. 
C) providing programs that make employees more stressed. 
D) changing all work-life initiatives into work-intensive initiatives. 
E) None of the choices.

Question 2

Eustress refers to the short-term causes of stress,whereas distress refers to long-term causes.

Accepted Answer

A) True 
 B)False

Question 3

Shawna is dissatisfied with her coworkers for not assisting her when she recently needed additional resources for a project,and is frustrated that her boss has not supported her work or recognized her job performance.In spite of these problems,Shawna does not complain and does not intend to move elsewhere.Instead,she maintains her level of work effort and hopes the company will eventually correct these problems.According to the EVLN model,Shawna is mainly engaging in:

Accepted Answer

A) exit. 
B) voice. 
C) employability. 
D) loyalty. 
E) neglect. 
A) exit. 
B) voice. 
C) employability. 
D) loyalty. 
E) neglect.

Question 4

Employees with strong organizational commitment are more likely to:

Accepted Answer

A) engage in organizational citizenship behaviours. 
B) steal from their employer. 
C) show up late for work. 
D) quit their jobs. 
E) All of the answers are correct. 
A) engage in organizational citizenship behaviours. 
B) steal from their employer. 
C) show up late for work. 
D) quit their jobs. 
E) All of the answers are correct.

Question 5

Two employees in the same job face the same stressors each day,yet one shows signs of distress while the other does not.This difference occurs because:

Accepted Answer

A) the low-stress employee might perceive the stressors as less of a threat. 
B) the high-stress employee might be less physically and mentally fit and therefore has a lower threshold of resistance to stress. 
C) the high-stress employee might be using ineffective strategies to cope with the consequences of stress. 
D) All of these statements explain the different reactions by these two people. 
E) None of these statements explain the different reactions by these two peoplE. 
A) the low-stress employee might perceive the stressors as less of a threat. 
B) the high-stress employee might be less physically and mentally fit and therefore has a lower threshold of resistance to stress. 
C) the high-stress employee might be using ineffective strategies to cope with the consequences of stress. 
D) All of these statements explain the different reactions by these two people. 
E) None of these statements explain the different reactions by these two peoplE.

Question 6

James is a hard worker on the construction site,but two colleagues have discouraged him from working too quickly on his part of the project.At first,they would taunt him about 'sucking up' to the project boss and for trying to make everyone else among the construction crew look lazy.But more recently,the two colleagues have acted more threateningly towards James.One day during lunch break,the two cornered James and wouldn't let him pass by until they had uttered a few obscenities at him.A couple of days later,the two colleagues stood near his car in the parking lot.They didn't prevent James from getting into his car and driving away,but the experience was uncomfortable and quite stressful.What type of stressor is James experiencing and what is the most effective stress management strategy in this situation?

Accepted Answer

James is experiencing psychological hara

Question 7

What effect does high emotional stability have on work-related stress?

Accepted Answer

A) Employees with high resilience pull through a stressful experience more quickly. 
B) Employees with low resilience are less likely to experience psychological harassment. 
C) Employees with high resilience are less likely to work in jobs that have any stressors. 
D) All of these statements are correct. 
E) None of these statements are correct. 
A) Employees with high resilience pull through a stressful experience more quickly. 
B) Employees with low resilience are less likely to experience psychological harassment. 
C) Employees with high resilience are less likely to work in jobs that have any stressors. 
D) All of these statements are correct. 
E) None of these statements are correct.

Question 8

Emotions serve to put us in a state of readiness.

Accepted Answer

A) True 
 B)False

Question 9

Anger,fear,joy,and sadness represent:

Accepted Answer

A) beliefs that influence our attitudes towards something or someone. 
B) the first four stages of emotional labour. 
C) types of emotions. 
D) four dimensions of job satisfaction. 
E) beliefs that influence our attitudes towards something or someone and types of emotions. 
A) beliefs that influence our attitudes towards something or someone. 
B) the first four stages of emotional labour. 
C) types of emotions. 
D) four dimensions of job satisfaction. 
E) beliefs that influence our attitudes towards something or someone and types of emotions.

Question 10

One way to reduce work-related stress is to have your work paced by a machine.

Accepted Answer

A) True 
 B)False

Question 11

The classic workaholic is highly involved in work,feels compelled or driven to work because of inner pressures,and has high enjoyment at work.

Accepted Answer

A) True 
 B)False

Question 12

Which of the following is an emotion?

Accepted Answer

A) Surprise 
B) Perception 
C) Values 
D) Job dissatisfaction 
E) Organizational commitment 
A) Surprise 
B) Perception 
C) Values 
D) Job dissatisfaction 
E) Organizational commitment

Question 13

By asking a single direct question (such as "How satisfied are you with your job?"),job satisfaction surveys tend to:

Accepted Answer

A) underestimate the true level of job satisfaction among employees. 
B) measure organizational commitment rather than job satisfaction. 
C) overestimate the true level of job satisfaction among employees. 
D) confuse people who are completing the survey. 
E) provide a better estimate of job satisfaction than if the survey asked several questions. 
A) underestimate the true level of job satisfaction among employees. 
B) measure organizational commitment rather than job satisfaction. 
C) overestimate the true level of job satisfaction among employees. 
D) confuse people who are completing the survey. 
E) provide a better estimate of job satisfaction than if the survey asked several questions.

Question 14

The difference between emotions and attitudes is comparable to the difference between:

Accepted Answer

A) eating something versus drinking something. 
B) experiencing something versus judging something. 
C) perceiving something versus behaving toward something. 
D) knowing about something versus doing something. 
E) there is no difference between emotions and attitudes;they are the same thing. 
A) eating something versus drinking something. 
B) experiencing something versus judging something. 
C) perceiving something versus behaving toward something. 
D) knowing about something versus doing something. 
E) there is no difference between emotions and attitudes;they are the same thing.

Question 15

Employees experience less stress from emotional labour when they practice surface acting rather than deep acting.

Accepted Answer

A) True 
 B)False

Question 16

Comment on the accuracy of the following statement: 'Employees are more effective when they display their true emotions on the job.'

Accepted Answer

This question requires discussion of at

Question 17

Several employees at the head office of Southern Mining Corp.want the company to provide a fitness centre.Senior executives know that physical fitness improves employee health,but have asked you to provide justification for the fitness centre in terms of stress management.Explain how the fitness centre potentially minimizes stress.

Accepted Answer

The textbook explains that physical exer

Question 18

Personality and previous experiences influence an employee's decision to engage in exit,voice,loyalty,or neglect when they are dissatisfied with their job.

Accepted Answer

A) True 
 B)False

Question 19

Give two reasons why employee involvement tends to increase organizational commitment.

Accepted Answer

One reason why employee involvement incr

Question 20

Advanced Photonics Ltd (APL)is a large developer of laser technologies.Competitive pressures as well as the speed of new developments in the industry have made some employees tense and somewhat dissatisfied with their work at APL.To improve employee attitudes,the vice-president has established a 'fun week' where employee teams find and implement various ways to have fun on this job.APL has also brought in a comedy team for the week to entertain employees and coach them on having more fun.Use your knowledge of workplace emotions and attitudes to explain the implications of a fun week on employee attitudes.

Accepted Answer

To answer this question,students should

Some of the strategies for removing work-related stressors are:

Eustress refers to the short-term causes of stress,whereas distress refers to long-term causes.

Employees with strong organizational commitment are more likely to:

Two employees in the same job face the same stressors each day,yet one shows signs of distress while the other does not.This difference occurs because:

What effect does high emotional stability have on work-related stress?

Emotions serve to put us in a state of readiness.

Anger,fear,joy,and sadness represent:

One way to reduce work-related stress is to have your work paced by a machine.

The classic workaholic is highly involved in work,feels compelled or driven to work because of inner pressures,and has high enjoyment at work.

Which of the following is an emotion?

By asking a single direct question (such as "How satisfied are you with your job?"),job satisfaction surveys tend to:

The difference between emotions and attitudes is comparable to the difference between:

Employees experience less stress from emotional labour when they practice surface acting rather than deep acting.

Comment on the accuracy of the following statement: 'Employees are more effective when they display their true emotions on the job.'

Personality and previous experiences influence an employee's decision to engage in exit,voice,loyalty,or neglect when they are dissatisfied with their job.

Give two reasons why employee involvement tends to increase organizational commitment.

Introduction to the Field of Organizational Behaviour

Individual Behaviour, Personality, and Values

Perceiving Ourselves and Others in Organizations

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Organizations Revised

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace Revised

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

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Exam 4: Workplace Emotions, Attitudes, and Stress

Some of the strategies for removing work-related stressors are:

Eustress refers to the short-term causes of stress,whereas distress refers to long-term causes.

Employees with strong organizational commitment are more likely to:

Two employees in the same job face the same stressors each day,yet one shows signs of distress while the other does not.This difference occurs because:

What effect does high emotional stability have on work-related stress?

Emotions serve to put us in a state of readiness.

Anger,fear,joy,and sadness represent:

One way to reduce work-related stress is to have your work paced by a machine.

The classic workaholic is highly involved in work,feels compelled or driven to work because of inner pressures,and has high enjoyment at work.

Which of the following is an emotion?

By asking a single direct question (such as "How satisfied are you with your job?"),job satisfaction surveys tend to:

The difference between emotions and attitudes is comparable to the difference between:

Employees experience less stress from emotional labour when they practice surface acting rather than deep acting.

Comment on the accuracy of the following statement: 'Employees are more effective when they display their true emotions on the job.'

Personality and previous experiences influence an employee's decision to engage in exit,voice,loyalty,or neglect when they are dissatisfied with their job.

Give two reasons why employee involvement tends to increase organizational commitment.

Introduction to the Field of Organizational Behaviour

Individual Behaviour, Personality, and Values

Perceiving Ourselves and Others in Organizations

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Organizations Revised

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace Revised

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters