Question 1

The four dimensions of emotional intelligence form a hierarchy.

Accepted Answer

A) True 
 B)False

Question 2

Employees experience task control stressors when they work in a job that:

Accepted Answer

A) has a clear description of tasks. 
B) is paced by a machine. 
C) has low responsibility. 
D) has all of these conditions. 
E) are not paced by a machinE. 
A) has a clear description of tasks. 
B) is paced by a machine. 
C) has low responsibility. 
D) has all of these conditions. 
E) are not paced by a machinE.

Question 3

Management of others' emotions is:

Accepted Answer

A) a negative,highly activated emotion. 
B) one of three types of organizational commitment. 
C) an outcome of emotional dissonance. 
D) the highest level of emotional intelligence. 
E) the opposite of employability,the psychological contract. 
A) a negative,highly activated emotion. 
B) one of three types of organizational commitment. 
C) an outcome of emotional dissonance. 
D) the highest level of emotional intelligence. 
E) the opposite of employability,the psychological contract.

Question 4

A person's evaluation of his or her job and work context is called:

Accepted Answer

A) job satisfaction. 
B) emotional intelligence. 
C) affective commitment. 
D) cognitive dissonance. 
E) emotions. 
A) job satisfaction. 
B) emotional intelligence. 
C) affective commitment. 
D) cognitive dissonance. 
E) emotions.

Question 5

Moods tend to be longer-term emotional states.

Accepted Answer

A) True 
 B)False

Question 6

Emotions are brief events or "episodes".HYPERLINK ""

Accepted Answer

A) True 
 B)False

Question 7

A senior executive in your organization read an older organizational behaviour textbook,which concluded that there is little relationship between job satisfaction and job performance.The senior executive now believes that it is a waste of time and money to have 'happy workers'.Instead,the executive is recommending finding ways to improve productivity without any consideration for employee well-being (beyond legal requirements).The company president is concerned that the executive's information may convince other members of the management committee to take a similar harsh view.Provide three different arguments why companies should try to maintain a reasonable level of job satisfaction among employees in this organization.

Accepted Answer

The answer to this question combines inf

Question 8

Having a positive self-concept protects us from stress.

Accepted Answer

A) True 
 B)False

Question 9

The norms and expectations governing emotional display rules are similar around the world.

Accepted Answer

A) True 
 B)False

Question 10

In the final stage of job burnout,affected employees quit their jobs.

Accepted Answer

A) True 
 B)False

Question 11

Employees who stay with an organization mainly because they believe it will cost them financially to leave,likely have:

Accepted Answer

A) high continuance commitment. 
B) high emotional intelligence. 
C) high affective commitment. 
D) All of the answers are correct. 
E) None of the answers apply;these employees have low organizational commitment. 
A) high continuance commitment. 
B) high emotional intelligence. 
C) high affective commitment. 
D) All of the answers are correct. 
E) None of the answers apply;these employees have low organizational commitment.

Question 12

Awareness of one's emotions and the emotions of others are elements of:

Accepted Answer

A) affective commitment. 
B) emotional labour. 
C) emotional intelligence. 
D) continuance commitment. 
E) the circumplex model of emotions. 
A) affective commitment. 
B) emotional labour. 
C) emotional intelligence. 
D) continuance commitment. 
E) the circumplex model of emotions.

Question 13

The general adaptation syndrome describes the consequences of stress.

Accepted Answer

A) True 
 B)False

Question 14

Job burnout refers to situations where employees experience stress because they are deprived of contact with clients,colleagues,and other people.

Accepted Answer

A) True 
 B)False

Question 15

Low task control reduces stress.

Accepted Answer

A) True 
 B)False

Question 16

Which of the following best represents the most common linkage between attitudes and behaviour?

Accepted Answer

A) Intentions->feelings->beliefs->behaviour. 
B) Behaviour->job satisfaction->cognitive dissonance->organizational commitment. 
C) Beliefs->feelings->intentions->behaviour. 
D) Cognitive dissonance->behavioural intentions->job satisfaction->behaviour. 
E) Behaviour->feelings->intentions->beliefs. 
A) Intentions->feelings->beliefs->behaviour. 
B) Behaviour->job satisfaction->cognitive dissonance->organizational commitment. 
C) Beliefs->feelings->intentions->behaviour. 
D) Cognitive dissonance->behavioural intentions->job satisfaction->behaviour. 
E) Behaviour->feelings->intentions->beliefs.

Question 17

The two types of organizational commitment are affective and afflictive.

Accepted Answer

A) True 
 B)False

Question 18

The Director of Nursing at Smalltown General Hospital claims that several nurses are experiencing job burnout.Describe the three components of this job burnout that should be evident from these nurses.Your description of each component should include an example related to nursing.Also,briefly identify two possible characteristics of nursing that might have contributed to this job burnout.

Accepted Answer

Job burnout is due to interpersonal and

Question 19

Organizational commitment refers to an employee's contractual obligation to provide a minimum amount of time and effort to the organization in return for a fair day's pay from the organization.

Accepted Answer

A) True 
 B)False

Question 20

For many years,a financial investment firm focused on cognitive intelligence to promote the best employees into management positions.These people proved to be very good at derivatives and other forms of financial analysis.Now,some executives believe that the investment firm should promote people into management based more on their emotional intelligence.Explain why emotional intelligence might be a good (or better)predictor of management ability than the employee's cognitive intelligence.

Accepted Answer

To answer this question,students need to

The four dimensions of emotional intelligence form a hierarchy.

Employees experience task control stressors when they work in a job that:

Management of others' emotions is:

A person's evaluation of his or her job and work context is called:

Moods tend to be longer-term emotional states.

Emotions are brief events or "episodes".HYPERLINK ""

Having a positive self-concept protects us from stress.

The norms and expectations governing emotional display rules are similar around the world.

In the final stage of job burnout,affected employees quit their jobs.

Employees who stay with an organization mainly because they believe it will cost them financially to leave,likely have:

Awareness of one's emotions and the emotions of others are elements of:

The general adaptation syndrome describes the consequences of stress.

Job burnout refers to situations where employees experience stress because they are deprived of contact with clients,colleagues,and other people.

Low task control reduces stress.

Which of the following best represents the most common linkage between attitudes and behaviour?

The two types of organizational commitment are affective and afflictive.

Organizational commitment refers to an employee's contractual obligation to provide a minimum amount of time and effort to the organization in return for a fair day's pay from the organization.

Introduction to the Field of Organizational Behaviour

Individual Behaviour, Personality, and Values

Perceiving Ourselves and Others in Organizations

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Organizations Revised

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace Revised

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters

Exam 4: Workplace Emotions, Attitudes, and Stress

The four dimensions of emotional intelligence form a hierarchy.

Employees experience task control stressors when they work in a job that:

Management of others' emotions is:

A person's evaluation of his or her job and work context is called:

Moods tend to be longer-term emotional states.

Emotions are brief events or "episodes".HYPERLINK ""

Having a positive self-concept protects us from stress.

The norms and expectations governing emotional display rules are similar around the world.

In the final stage of job burnout,affected employees quit their jobs.

Employees who stay with an organization mainly because they believe it will cost them financially to leave,likely have:

Awareness of one's emotions and the emotions of others are elements of:

The general adaptation syndrome describes the consequences of stress.

Job burnout refers to situations where employees experience stress because they are deprived of contact with clients,colleagues,and other people.

Low task control reduces stress.

Which of the following best represents the most common linkage between attitudes and behaviour?

The two types of organizational commitment are affective and afflictive.

Organizational commitment refers to an employee's contractual obligation to provide a minimum amount of time and effort to the organization in return for a fair day's pay from the organization.

Introduction to the Field of Organizational Behaviour

Individual Behaviour, Personality, and Values

Perceiving Ourselves and Others in Organizations

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Organizations Revised

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace Revised

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters