Question 1

The content of the message is important; the type of channel selected is not.

Accepted Answer

A) True 
 B)False

Question 2

In a short essay,explain the process of interpersonal communication and describe the seven elements of the communication process.

Accepted Answer

The seven elements of the communication

Question 3

Alex has just been informed that he has received a long-awaited job promotion.He is very happy and excited.Which of the following will most likely affect his communications for the rest of the day?

Accepted Answer

A) filtering 
B) information overload 
C) emotions 
D) selective perception 
A) filtering 
B) information overload 
C) emotions 
D) selective perception

Question 4

How the office workspace is designed can influence an organization's overall performance.

Accepted Answer

A) True 
 B)False

Question 5

In the ________ network,the leader serves as a hub through whom all communication passes.

Accepted Answer

A) chain 
B) all-channel 
C) wheel 
D) virtual 
A) chain 
B) all-channel 
C) wheel 
D) virtual

Question 6

Good communication is defined as agreement with the message content by the sender and the receiver.

Accepted Answer

A) True 
 B)False

Question 7

Communities of practice are groups of people who share a concern,a set of problems,or a passion about a topic,and who deepen their knowledge and expertise by ________.

Accepted Answer

A) taking professional development courses 
B) going to periodic trade shows 
C) interacting on an ongoing basis 
D) attending conferences 
A) taking professional development courses 
B) going to periodic trade shows 
C) interacting on an ongoing basis 
D) attending conferences

Question 8

Changing technology can lead to increased efficiency and effectiveness by allowing managers to better coordinate work of employees.

Accepted Answer

A) True 
 B)False

Question 9

Pat manages the customer care department of her firm.She is very happy with her team of 15 customer care associates who've all been consistently performing well.Customer feedback has been impressive and Pat is planning to give the associates bonuses.As a manager,Pat believes it is important to let the subordinates know when you are happy with their work.She does so,and also calls a meeting to discuss what they can do to improve further.Pat is using communication for ________.

Accepted Answer

A) decision making 
B) social interaction 
C) motivation 
D) expressing emotion 
A) decision making 
B) social interaction 
C) motivation 
D) expressing emotion

Question 10

After five hours of heated negotiations,Jill called a recess so that both sides in the dispute could cool down.Jill is using ________ to overcome potential communication barriers.

Accepted Answer

A) active listening 
B) constrained emotions 
C) nonverbal cues 
D) feedback 
A) active listening 
B) constrained emotions 
C) nonverbal cues 
D) feedback

Question 11

________ refers to the fact that individuals don't see reality,but interpret what they see based on their needs,motivation,experience,background,and other personal characteristics.

Accepted Answer

A) Filtering 
B) Emotions 
C) Selective perception 
D) Heuristics 
A) Filtering 
B) Emotions 
C) Selective perception 
D) Heuristics

Question 12

As social media use in business matures,organizations ________.

Accepted Answer

A) move to adopt more up-to-date forms of communication 
B) create accounts for all employees to reach customers in more timely fashion 
C) require employees to disclose if they are using social media 
D) introduce policies around social media conduct 
A) move to adopt more up-to-date forms of communication 
B) create accounts for all employees to reach customers in more timely fashion 
C) require employees to disclose if they are using social media 
D) introduce policies around social media conduct

Question 13

Communication Barriers - The Sword and the Millstone (Scenario)
Sandra Millstone, the CEO of Excalibur Manufacturing Company, concluded that the company would have to reduce its workforce by 10 percent at the end of the month due to declining demand for their products. She spent several hours preparing charts, tables, graphs, diagrams, and other visual aids for a presentation to the employees about the upcoming layoffs. Although the company's situation was uncertain, Sandra intended to tell the employees that the layoffs were a short-term measure and that the long-term prospects for the company were very favorable. Sandra hoped that the optimistic tone of the presentation would help employees understand the reasons for her decision and feel better about the layoff situation.
-As the employees began to leave the meeting room,some were overheard complaining about the fact that no managers were being laid off and questioning why it was always the workers who had to bear the impact of poor management decisions.Some were even more sarcastic,like one employee who stated that it didn't make any difference to Sandra if employees lost their jobs and that if the company wanted loyalty,it should hire a dog.These statements are probably the result of which barrier to effective communication?

Accepted Answer

A) selective perception 
B) information overload 
C) defensiveness 
D) filtering 
A) selective perception 
B) information overload 
C) defensiveness 
D) filtering

Question 14

Communication Barriers - The Sword and the Millstone (Scenario)
Sandra Millstone, the CEO of Excalibur Manufacturing Company, concluded that the company would have to reduce its workforce by 10 percent at the end of the month due to declining demand for their products. She spent several hours preparing charts, tables, graphs, diagrams, and other visual aids for a presentation to the employees about the upcoming layoffs. Although the company's situation was uncertain, Sandra intended to tell the employees that the layoffs were a short-term measure and that the long-term prospects for the company were very favorable. Sandra hoped that the optimistic tone of the presentation would help employees understand the reasons for her decision and feel better about the layoff situation.
-By the time that Sandra had finished the presentation to the employees,she had spoken for one and one-half hours and had shown 24 visual aids.No one asked a question.The employees were probably dealing with which of the following barriers to effective communication?

Accepted Answer

A) information overload 
B) selective perception 
C) receiver emotions 
D) filtering 
A) information overload 
B) selective perception 
C) receiver emotions 
D) filtering

Question 15

Grammar mistakes in written communication are an example of noise.

Accepted Answer

A) True 
 B)False

Question 16

It is fairly easy to forecast what new communication technologies will look like.

Accepted Answer

A) True 
 B)False

Question 17

Communication Barriers - The Sword and the Millstone (Scenario)
Sandra Millstone, the CEO of Excalibur Manufacturing Company, concluded that the company would have to reduce its workforce by 10 percent at the end of the month due to declining demand for their products. She spent several hours preparing charts, tables, graphs, diagrams, and other visual aids for a presentation to the employees about the upcoming layoffs. Although the company's situation was uncertain, Sandra intended to tell the employees that the layoffs were a short-term measure and that the long-term prospects for the company were very favorable. Sandra hoped that the optimistic tone of the presentation would help employees understand the reasons for her decision and feel better about the layoff situation.
-Sandra's efforts to present the company's situation in a more favourable light to employees is an example of which barrier to interpersonal communication?

Accepted Answer

A) defensiveness 
B) filtering 
C) selective perception 
D) information overload 
A) defensiveness 
B) filtering 
C) selective perception 
D) information overload

Question 18

Age,education,and cultural background are three of the more obvious variables that influence ________.

Accepted Answer

A) language 
B) filtering 
C) feedback 
D) selective perception 
A) language 
B) filtering 
C) feedback 
D) selective perception

Question 19

An organization's grapevine works as both ________.

Accepted Answer

A) an opportunity to learn new tasks and see friends 
B) smoke and mirrors in dealing with difficult employee issues 
C) a filter and a feedback mechanism for a manager 
D) a formal and informal communication network 
A) an opportunity to learn new tasks and see friends 
B) smoke and mirrors in dealing with difficult employee issues 
C) a filter and a feedback mechanism for a manager 
D) a formal and informal communication network

Question 20

Communication Barriers - The Sword and the Millstone (Scenario)
Sandra Millstone, the CEO of Excalibur Manufacturing Company, concluded that the company would have to reduce its workforce by 10 percent at the end of the month due to declining demand for their products. She spent several hours preparing charts, tables, graphs, diagrams, and other visual aids for a presentation to the employees about the upcoming layoffs. Although the company's situation was uncertain, Sandra intended to tell the employees that the layoffs were a short-term measure and that the long-term prospects for the company were very favorable. Sandra hoped that the optimistic tone of the presentation would help employees understand the reasons for her decision and feel better about the layoff situation.
-At one point in the presentation,Sandra said,"These layoffs will result in improved capacity utilization,higher productivity ratios,and improved profit margins that will yield the best ROI in the industry." Several employees looked puzzled,and Sandra realized that her use of specialized business terminology had become a communication barrier known as ________.

Accepted Answer

A) technospeak 
B) complex linguistics 
C) filtered vocabulary 
D) jargon 
A) technospeak 
B) complex linguistics 
C) filtered vocabulary 
D) jargon

The content of the message is important; the type of channel selected is not.

In a short essay,explain the process of interpersonal communication and describe the seven elements of the communication process.

Alex has just been informed that he has received a long-awaited job promotion.He is very happy and excited.Which of the following will most likely affect his communications for the rest of the day?

How the office workspace is designed can influence an organization's overall performance.

In the ________ network,the leader serves as a hub through whom all communication passes.

Good communication is defined as agreement with the message content by the sender and the receiver.

Communities of practice are groups of people who share a concern,a set of problems,or a passion about a topic,and who deepen their knowledge and expertise by ________.

Changing technology can lead to increased efficiency and effectiveness by allowing managers to better coordinate work of employees.

After five hours of heated negotiations,Jill called a recess so that both sides in the dispute could cool down.Jill is using ________ to overcome potential communication barriers.

________ refers to the fact that individuals don't see reality,but interpret what they see based on their needs,motivation,experience,background,and other personal characteristics.

As social media use in business matures,organizations ________.

Grammar mistakes in written communication are an example of noise.

It is fairly easy to forecast what new communication technologies will look like.

Age,education,and cultural background are three of the more obvious variables that influence ________.

An organization's grapevine works as both ________.

Introduction to Management and Organizations

Organizational Culture and the Organizational Environment

Managing Diversity

Managing in a Global Environment

Managing Entrepreneurially

Managing Responsibly and Ethically

Innovation and Adaptability

Decision Making

Foundations of Planning

Managing Strategically

Designing Organizational Structure

Managing Human Resources

Leadership

Motivating Employees

Managing Groups and Teams

Evidence-Based Decision Making

Filters

Exam 12: Managers and Communication

The content of the message is important; the type of channel selected is not.

In a short essay,explain the process of interpersonal communication and describe the seven elements of the communication process.

Alex has just been informed that he has received a long-awaited job promotion.He is very happy and excited.Which of the following will most likely affect his communications for the rest of the day?

How the office workspace is designed can influence an organization's overall performance.

In the ________ network,the leader serves as a hub through whom all communication passes.

Good communication is defined as agreement with the message content by the sender and the receiver.

Communities of practice are groups of people who share a concern,a set of problems,or a passion about a topic,and who deepen their knowledge and expertise by ________.

Changing technology can lead to increased efficiency and effectiveness by allowing managers to better coordinate work of employees.

After five hours of heated negotiations,Jill called a recess so that both sides in the dispute could cool down.Jill is using ________ to overcome potential communication barriers.

________ refers to the fact that individuals don't see reality,but interpret what they see based on their needs,motivation,experience,background,and other personal characteristics.

As social media use in business matures,organizations ________.

Grammar mistakes in written communication are an example of noise.

It is fairly easy to forecast what new communication technologies will look like.

Age,education,and cultural background are three of the more obvious variables that influence ________.

An organization's grapevine works as both ________.

Introduction to Management and Organizations

Organizational Culture and the Organizational Environment

Managing Diversity

Managing in a Global Environment

Managing Entrepreneurially

Managing Responsibly and Ethically

Innovation and Adaptability

Decision Making

Foundations of Planning

Managing Strategically

Designing Organizational Structure

Managing Human Resources

Leadership

Motivating Employees

Managing Groups and Teams

Evidence-Based Decision Making

Filters