Exam 15: Motivating Employees

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1.Physiological needs: food,drink,shelter,sexual satisfaction,and other physical requirements. 2.Safety needs: security and protection from physical and emotional harm,as well as assurance that physical needs will continue to be met. 3.Social needs: affection,belongingness,acceptance,and friendship. 4.Esteem needs: internal esteem factors such as self-respect,autonomy,and achievement and external esteem factors such as status,recognition,and attention. 5.Self-actualization needs: growth,achieving one's potential,and self-fulfillment; the drive to become what one is capable of becoming. Maslow argued that each level in the needs hierarchy must be substantially satisfied before the next need becomes dominant.An individual moves up the needs hierarchy from one level to the next.In addition,Maslow separated the five needs into higher and lower levels.Physiological and safety needs were considered lower-order needs; social,esteem,and self-actualization needs were considered higher-order needs.Lower-order needs are predominantly satisfied externally while higher-order needs are satisfied internally. Managers using Maslow's hierarchy to motivate employees do things to satisfy employees' needs.But the theory also says that once a need is substantially satisfied,an individual is no longer motivated to satisfy that need.Therefore,to motivate someone,you need to understand what need level that person is on in the hierarchy and focus on satisfying needs at or above that level.