Exam 15: Motivating Employees

When a mail sorter's job is expanded to include mail delivery,the mail sorter has experienced job enlargement.

An electronics factory worker who assembles a computer and then routes it to a quality control inspector who tests it for proper operation and makes needed adjustments would have which job characteristic?

Changing Jobs (Scenario) Marty sat in his favourite chair at home and pondered his work situation. The funding in his division had been cut by 25 percent, but the production goals were 10 percent higher! Something had to change, and he knew it was his job to figure out how to make the goals achievable. He decided to try to improve the way that tasks are combined into each job. First, he needed to know how many tasks there were to each job and how frequently each task was repeated. He also knew that because of the funding cut, people were going to be asked to expand their jobs horizontally. But he also felt that to balance this he should expand the jobs vertically by adding planning and evaluating responsibilities. Together, even though the employees were clearly being asked to contribute more, he felt they would have a greater degree of control over their work. Neither managers nor employees looked forward to this coming year, but it was "do or die" situation! -Asking people to expand their jobs horizontally is a design strategy known as job ________.

An autobody shop worker who specializes in painting and who sprays paint eight hours a day is experiencing which job characteristic?

According to the JCM,which three job characteristics are crucial to an employee experiencing meaningfulness of his or her work?

Level of individual's performance is determined by the level of his/her effort and by a fair and objective performance evaluation system.

Core Job Characteristics at JCM Corp. (Scenario) JCM Corporation's management believes their employees could be more motivated by their jobs. The jobs were recently enlarged and some improvements in motivation have been observed. -To further enhance the jobs at JCM,managers divided the tasks into jobs that allowed employees to use a collection of skills and talents.These changes describe which core dimension of the job characteristics model?

The night security personnel at Apex Corporation have been assigned additional duties,including mail sorting,data entry,and light maintenance tasks.This is an example of job ________.

Expanding a job vertically will most likely improve which core job dimension?

The three-needs theory of motivation states that there are three ________ needs that are major motives in work.

Motivational theories are universal and applicable regardless of country or culture.

John has a job that pays well,is recognized for his contribution to the organization,and has an active social life.His overpowering drive now is to become all that he is capable of becoming.John is focused on which level of Maslow's hierarchy of needs?

Job characteristics models may not be appropriate for service- and knowledge-oriented jobs.