Exam 2: Organizational Culture and the Organizational Environment

Focusing on Contemporary Lifestyles at Mario's Morsels (Scenario) Mario Milano finished closing his busy upscale restaurant after another very late night. He had just sent the last of his exhausted employees home and sank gratefully into the deep easy chair in the small back office. He felt that he had been running on empty for the last four months since the restaurant reviews had come out and rated Morsels as the best new restaurant in town. He could feel his fatigue and noticed that his loyal employees felt the same. In fact he had heard some of them discussing how they had been running ragged with not enough time off or even a chance to enjoy the work. With several of his kitchen staff dealing also with families, the situation was becoming untenable. Mario pulled out a business magazine that had caught his eye earlier with the word "spirituality" on the cover. Brought up in a strongly religious home he understood the concept. But what did spirituality have to do with any workplace? He was intrigued and decided to read though focusing on the cultural characteristics of an organization that related to spirituality. -Mario had always felt that he should be the one to carry the full responsibility of the restaurant operation and thus had often been afraid to admit mistakes in front of the employees.He now decided that to set an example of ________ he would be up-front with the employees in all operational matters.

Organizational stories typically contain a narrative of significant events or people.

As more consumers have become aware of the use of rendered feed and the poor treatment of chickens in many large-scale poultry farms,some farm managers have switched to all-natural feed and "free range" breeding methods.This is an example of how changing ________ conditions can affect an organization.

Environmental Uncertainty (Scenario) It is safe to say that managers do not have complete control over organizational outcomes; the environment has a significant impact. It is important for managers to learn both what the components of the environment are and how the environment will affect their organizations. -An Internet-based company facing many new competitors and frequent technological breakthroughs is operating in what kind of environment?

________ is/are called the iGeneration,because they've grown up with technology that customizes everything to the individual.

Which of the following are the two dimensions of environmental uncertainty?

The degree to which managers focus on results rather than how the results are achieved relates to which dimension of organizational culture?

________ are any constituencies in the organization's external environment that are affected by the organization's decisions and actions.

Which of the following views of managerial impact is useful in explaining the high turnover among college/university and professional sports coaches who are often fired or replaced when their teams perform poorly?

Organizations promote ________ in order to provide employees with ways to cope with stress and pressures of life.

Subcultures give the organization its distinct personality.

Assume the global economy rebounds rapidly from the "Great Recession." What constraint is this likely to have on decisions managers make?

Managing Stakeholder Relationships (Scenario) Natasha has been hired by Virtual Screen Corporation, a manufacturer of custom window coverings and retractable screen doors. Virtual Screen has recently been having problems with some of their major stakeholders. Some suppliers have been shipping poor quality materials, and customer complaints are increasing. Natasha has been hired to help resolve the current issues and to develop a plan for managing other stakeholder problems in the future. -Natasha begins by defining stakeholders as ________.

A significant challenge for managers is how to balance work demands and ________.

The World Economic Forum has identified two significant risks facing business leaders over the next decade: ________ and chronic fiscal imbalances.

How is culture transmitted to employees of an organization? In a short essay,explain the four primary forms of transmission and provide an example of each.

Focusing on Contemporary Lifestyles at Mario's Morsels (Scenario) Mario Milano finished closing his busy upscale restaurant after another very late night. He had just sent the last of his exhausted employees home and sank gratefully into the deep easy chair in the small back office. He felt that he had been running on empty for the last four months since the restaurant reviews had come out and rated Morsels as the best new restaurant in town. He could feel his fatigue and noticed that his loyal employees felt the same. In fact he had heard some of them discussing how they had been running ragged with not enough time off or even a chance to enjoy the work. With several of his kitchen staff dealing also with families, the situation was becoming untenable. Mario pulled out a business magazine that had caught his eye earlier with the word "spirituality" on the cover. Brought up in a strongly religious home he understood the concept. But what did spirituality have to do with any workplace? He was intrigued and decided to read though focusing on the cultural characteristics of an organization that related to spirituality. -Mario recognized that he was personally also exhausted because he was trying to manage everyone too closely.His next step in reinforcing a spiritual culture would be to ________.

Which of the following groups includes individuals who were born between the years 1946-1964?

Since the emergence of digital music formats,the recorded music industry has been operating in an environment that is best described as ________.

Which of the following is an example of a corporate ritual?