Question 1

An organization's founder has little influence on its culture.

Accepted Answer

A) True 
 B)False

Question 2

By learning organizational language,members ________.

Accepted Answer

A) can communicate with the shareholders of the organization 
B) show their commitment to the organization and their willingness to accept responsibility 
C) attest to their acceptance of the culture and their willingness to help preserve it 
D) can provide explanations and legitimacy for current practices 
A) can communicate with the shareholders of the organization 
B) show their commitment to the organization and their willingness to accept responsibility 
C) attest to their acceptance of the culture and their willingness to help preserve it 
D) can provide explanations and legitimacy for current practices

Question 3

One of the most powerful constraints on managers from the impact of changes in external environments is about ________.

Accepted Answer

A) changing tastes of customers 
B) jobs and employment 
C) the need for internal culture changes 
D) increase in government regulation in all industries 
A) changing tastes of customers 
B) jobs and employment 
C) the need for internal culture changes 
D) increase in government regulation in all industries

Question 4

Changing Organizational Culture (Scenario)
Jenna has been asked by the company president to change the organizational culture to reflect the company's new organizational goals. As executive vice-president, she certainly understands the goals but is really not sure that she understands what to do about the culture.
-To help establish a dominant culture that is committed to the core values,Jenna suggests they hire individuals who will fit into the culture and strengthen the ________ processes that help new employees learn the organization's way of doing things.

Accepted Answer

A) storytelling 
B) ritual 
C) developmental 
D) socialization 
A) storytelling 
B) ritual 
C) developmental 
D) socialization

Question 5

Corporate ________ are repetitive sequences of activities that express and reinforce the values of the organization,what goals are most important,and which people are most important.

Accepted Answer

A) themes 
B) rituals 
C) agendas 
D) stories 
A) themes 
B) rituals 
C) agendas 
D) stories

Question 6

The composition of a society is generally known as ________.

Accepted Answer

A) culture 
B) population 
C) diversity 
D) demographics 
A) culture 
B) population 
C) diversity 
D) demographics

Question 7

Elmo Research & Development has been going through a rough patch lately.Turnover has been high and employee morale is at an all-time low.Though employees and competitors hold management responsible for the decline,the CEO does not let the managers go or change the management style.Which of the following could explain this attitude?

Accepted Answer

A) As the organization has an autocratic management style,the employees are responsible for organizational policies. 
B) The organization has a participative management style and decisions are guided by consensus. 
C) The CEO holds the view that managers have only a limited role in organization success or failure. 
D) The CEO does not have the authority to let the managers go or change the management style. 
A) As the organization has an autocratic management style,the employees are responsible for organizational policies. 
B) The organization has a participative management style and decisions are guided by consensus. 
C) The CEO holds the view that managers have only a limited role in organization success or failure. 
D) The CEO does not have the authority to let the managers go or change the management style.

Question 8

Managing Stakeholder Relationships (Scenario)
Natasha has been hired by Virtual Screen Corporation, a manufacturer of custom window coverings and retractable screen doors. Virtual Screen has recently been having problems with some of their major stakeholders. Some suppliers have been shipping poor quality materials, and customer complaints are increasing. Natasha has been hired to help resolve the current issues and to develop a plan for managing other stakeholder problems in the future.
-Natasha decides knows that the more uncertain the environment is the more important it is for her to ________.

Accepted Answer

A) ignore stakeholders that are of no benefit to the company 
B) establish explicit partnerships with all stakeholders 
C) to develop selective relationships with a few stakeholders 
D) focus on employees and profits over stakeholder relationships 
A) ignore stakeholders that are of no benefit to the company 
B) establish explicit partnerships with all stakeholders 
C) to develop selective relationships with a few stakeholders 
D) focus on employees and profits over stakeholder relationships

Question 9

Environmental Uncertainty (Scenario)
It is safe to say that managers do not have complete control over organizational outcomes; the environment has a significant impact. It is important for managers to learn both what the components of the environment are and how the environment will affect their organizations.
-Given a choice,most managers would prefer to operate in Cell 1 of the environmental uncertainty matrix,where the environment is ________.

Accepted Answer

A) simple and stable 
B) simple and dynamic 
C) complex and dynamic 
D) dynamic and flexible 
A) simple and stable 
B) simple and dynamic 
C) complex and dynamic 
D) dynamic and flexible

Question 10

Changing Organizational Culture (Scenario)
Jenna has been asked by the company president to change the organizational culture to reflect the company's new organizational goals. As executive vice-president, she certainly understands the goals but is really not sure that she understands what to do about the culture.
-Jenna wants to ensure that her organization's culture will help shape high ethical standards for all employees and managers.She proposes that it be high in risk tolerance,low to moderate in aggressiveness,and focused on ________.

Accepted Answer

A) means 
B) outcomes 
C) freedom 
D) both means and outcomes 
A) means 
B) outcomes 
C) freedom 
D) both means and outcomes

Question 11

Environmental Uncertainty (Scenario)
It is safe to say that managers do not have complete control over organizational outcomes; the environment has a significant impact. It is important for managers to learn both what the components of the environment are and how the environment will affect their organizations.
-To help managers understand how the environment affects their organizations,the environmental uncertainty matrix sorts industries into four cells based on two dimensions: degree of ________ and degree of ________.

Accepted Answer

A) change; flexibility 
B) change; complexity 
C) complexity; impact 
D) impact; uncertainty 
A) change; flexibility 
B) change; complexity 
C) complexity; impact 
D) impact; uncertainty

Question 12

Changing Organizational Culture (Scenario)
Jenna has been asked by the company president to change the organizational culture to reflect the company's new organizational goals. As executive vice-president, she certainly understands the goals but is really not sure that she understands what to do about the culture.
-Jenna asked employees if they knew what constituted "good employee behaviour." She found that very few understood,and most had a variety of ideas.This is one indication that her company has ________.

Accepted Answer

A) a strong culture 
B) a weak culture 
C) high employee turnover 
D) unproductive employees 
A) a strong culture 
B) a weak culture 
C) high employee turnover 
D) unproductive employees

Question 13

Changes in external conditions affect ________.

Accepted Answer

A) the rituals carried out regularly 
B) the size of the board of directors 
C) the types of jobs that are available 
D) attention to detail in completing work 
A) the rituals carried out regularly 
B) the size of the board of directors 
C) the types of jobs that are available 
D) attention to detail in completing work

Question 14

Despite the existence of both internal and external constraints,managers can still improve organizational performance by ________.

Accepted Answer

A) delegating more responsibility to employees 
B) influencing the organization's culture and environment 
C) redesigning the organization's structure 
D) introducing new rules and procedures 
A) delegating more responsibility to employees 
B) influencing the organization's culture and environment 
C) redesigning the organization's structure 
D) introducing new rules and procedures

Question 15

The symbolic view of management means that ________.

Accepted Answer

A) managers are directly responsible for an organization's success or failure 
B) managers have only a limited effect on organizational outcomes 
C) successful managers become role models for employees 
D) employees are directly responsible for an organization's success or failure 
A) managers are directly responsible for an organization's success or failure 
B) managers have only a limited effect on organizational outcomes 
C) successful managers become role models for employees 
D) employees are directly responsible for an organization's success or failure

Question 16

Dimensions of Culture (Scenario)
Todd works for SeaLan Tech, a small environmental consulting firm that has just been purchased by Zerex, Inc., a large biomedical research organization. The work environment at SeaLan had always been friendly and cooperative; people worked in teams and were encouraged to take risks. However, after meeting with the management of the new parent company, Todd believes there are considerable differences between the organizational cultures of Zerex and SeaLan. He is concerned that the new company will eliminate SeaLan's old culture, and he does not like the prospects.
-Todd is concerned that the managers at Zerex focus more on results than the methods used to achieve those results.This relates to which dimension of organizational culture?

Accepted Answer

A) aggressiveness 
B) team orientation 
C) attention to detail 
D) outcome orientation 
A) aggressiveness 
B) team orientation 
C) attention to detail 
D) outcome orientation

Question 17

If an organization subscribes to the symbolic view of managers,it is unreasonable to expect managers to have a significant effect on the organization's performance.

Accepted Answer

A) True 
 B)False

Question 18

A study has shown that introducing spirituality in the workplace ________.

Accepted Answer

A) distracted employees from their jobs 
B) improved productivity significantly 
C) decreased productivity significantly 
D) led to rules that decreased empowerment 
A) distracted employees from their jobs 
B) improved productivity significantly 
C) decreased productivity significantly 
D) led to rules that decreased empowerment

Question 19

Organizations with spiritual culture ________.

Accepted Answer

A) recognize that employees seek meaning and purpose in work 
B) promote innovation and risk-taking to satisfy employee needs 
C) focus on workforce diversity to introduce different cultural values to the workplace 
D) use specific rules to encourage employees to be more customer focused 
A) recognize that employees seek meaning and purpose in work 
B) promote innovation and risk-taking to satisfy employee needs 
C) focus on workforce diversity to introduce different cultural values to the workplace 
D) use specific rules to encourage employees to be more customer focused

Question 20

The original source of an organization's culture usually ________.

Accepted Answer

A) is shared among the first workers hired into the organization 
B) is formulated by the board of directors when the organization is formed 
C) identifies what the organization is successful at doing 
D) reflects the vision or mission of the organization's founders 
A) is shared among the first workers hired into the organization 
B) is formulated by the board of directors when the organization is formed 
C) identifies what the organization is successful at doing 
D) reflects the vision or mission of the organization's founders

An organization's founder has little influence on its culture.

By learning organizational language,members ________.

One of the most powerful constraints on managers from the impact of changes in external environments is about ________.

Corporate ________ are repetitive sequences of activities that express and reinforce the values of the organization,what goals are most important,and which people are most important.

The composition of a society is generally known as ________.

Changes in external conditions affect ________.

Despite the existence of both internal and external constraints,managers can still improve organizational performance by ________.

The symbolic view of management means that ________.

If an organization subscribes to the symbolic view of managers,it is unreasonable to expect managers to have a significant effect on the organization's performance.

A study has shown that introducing spirituality in the workplace ________.

Organizations with spiritual culture ________.

The original source of an organization's culture usually ________.

Introduction to Management and Organizations

Managing Diversity

Managing in a Global Environment

Managing Entrepreneurially

Managing Responsibly and Ethically

Innovation and Adaptability

Decision Making

Foundations of Planning

Managing Strategically

Designing Organizational Structure

Managers and Communication

Managing Human Resources

Leadership

Motivating Employees

Managing Groups and Teams

Evidence-Based Decision Making

Filters

Exam 2: Organizational Culture and the Organizational Environment

An organization's founder has little influence on its culture.

By learning organizational language,members ________.

One of the most powerful constraints on managers from the impact of changes in external environments is about ________.

Corporate ________ are repetitive sequences of activities that express and reinforce the values of the organization,what goals are most important,and which people are most important.

The composition of a society is generally known as ________.

Changes in external conditions affect ________.

Despite the existence of both internal and external constraints,managers can still improve organizational performance by ________.

The symbolic view of management means that ________.

If an organization subscribes to the symbolic view of managers,it is unreasonable to expect managers to have a significant effect on the organization's performance.

A study has shown that introducing spirituality in the workplace ________.

Organizations with spiritual culture ________.

The original source of an organization's culture usually ________.

Introduction to Management and Organizations

Managing Diversity

Managing in a Global Environment

Managing Entrepreneurially

Managing Responsibly and Ethically

Innovation and Adaptability

Decision Making

Foundations of Planning

Managing Strategically

Designing Organizational Structure

Managers and Communication

Managing Human Resources

Leadership

Motivating Employees

Managing Groups and Teams

Evidence-Based Decision Making

Filters