Exam 12: Managers and Communication

Communication is defined as the transfer and receipt of messages.

As organizations are working more in the virtual environment,managers must ensure that ________.

Communications Process Expert (Scenario) Margaret works as the human resource manager for Horizon Software, Inc., a company that focuses on the development and implementation of customized software applications for public and private sector organizations. The past few months have been very challenging, and unfortunately some key opportunities have been missed due to poor communication within the company. The employees have started complaining about an apparent lack of communication among company managers. Margaret decided that it was imperative to conduct an organizational communication workshop for these managers. -Margaret states that the sender initiates a message by encoding a thought.Four conditions influence the effectiveness of an encoded message: the skills,attitudes,and knowledge of the sender,and the ________.

Verbal intonation refers to the emphasis someone gives to words or phrases that convey meaning when speaking.

Active listening is enhanced by developing ________ with the sender.

If a company is concerned with high member satisfaction,the ________ network is best.

In which of the following cases is communication used to control employee behaviour?

In the chain network,communication flows according to the formal chain of command,both downward and upward.

George prepares a memorandum explaining the objectives of a newly created work team that he is expected to manage,and makes sure it reaches each team member.He is involved in ________.

Gestures,facial expressions,and leaning toward a person are all examples of ________.

When selecting a communication channel for messages that need to go to many people,group meetings rank low on cost.

"Flo" of Communication (Scenario) Recently the employees of Chatterbox Enterprises, Inc. received a letter from the vice-president of operations explaining that a new production facility would be built in Chatland, Ontario. It was also stated that about one-fourth of the employees from the current Chatland facility would be transferred to the new facility, and if an employee wanted to volunteer for the transfer, they could do so by applying at the human resources office. Sam, a production supervisor, first went to Florence, a purchasing manager who had already volunteered to transfer, to discuss the possibility of becoming her inventory control supervisor at the new facility. Florence told Sam that Ruth, the current inventory control supervisor, would not be transferring and that she would consider his request. -When Sam went and talked to Florence,he was involved in which type of organizational communication?

How office workspace is designed and configured can influence ________.

Communication Networks and Information Technology (Scenario) Michelle has been hired as information systems manager at Prestige Furniture, a fast-growing producer of fine home furnishing products. To date, the company has successfully integrated modern production technology into its manufacturing facilities. Now, Michelle's task is to find ways to apply technologies that will improve communication and the flow of information throughout the organization. -Michelle is trying to visualize what some of the future technologies used in workplaces will look like.She has noticed that some emerging patterns seem to point toward technology that could ________.

Good communication happens only when the receiver clearly understands the content of the communication.

As Joe left the doctor's office,he had difficulty recalling exactly what the doctor said because he used strange medical terms that Joe had never heard before.Which communication barrier has affected Joe?

Communication acts to control member behaviour in organizations.

Omitting some information from messages that organizations send out has nothing to do with ethics as they are still telling the truth.

The manipulation of information to make it appear more favourable to the receiver is called ________.

Communication problems are less likely to occur in organizations if the managers use ________.