Exam 12: Managers and Communication

Communication is the transfer and understanding of ________.

Listening for full meaning without making premature judgments or interpretations is called ________ listening.

Anna wants to be certain that her communication with employees is effective,so she always asks,"Do you understand?" to check the accuracy of what has been communicated.Anna is using ________ to overcome potential communication barriers.

Project Team Communication Problems (Scenario) George Tanaka is an engineer by training and manager of a work team that consists of two engineers, four production workers, an accountant, and a purchasing manager. They are about to embark on a new project for their company. George has prepared a memo to explain the objectives of the work team. Some of the production workers and the accountant have come to George to seek clarification about the memorandum. -The team advised George that they had started to work on the project.George noticed immediately that the work team did not appear to be following the guidelines in his memorandum.The work team's performance provided which element of the interpersonal communication process?

Which of the following is a barrier to effective interpersonal communication?

For security purposes,most managers prefer emails instead of paper documents because electronic information is not admissible in court.

Which of the following forms of communication do cross-functional teams rely heavily on?

________ are informal public meetings for sharing information or discussing issues.

By leaving out some essential information from communications with customers or employees,an organization is engaging in ________.

When a person tells his or her manager what the manager wants to hear,that individual is using which barrier to effective interpersonal communication?

In a short essay,discuss the impact of workplace design on organizational communication.Give specific examples to support your answer.

Lisa was in the coffee shop when she overheard two pilots discussing their flight assignments.In the course of their discussion,they used terms such as ATC,YVR,YYZ,and A310.The pilots were using ________ related to the airline industry.

If a manager gives clear instructions to a subordinate,communication is said to have taken place.

When a communication requires employees to follow their job description,or to comply with company policies,communication is being used to ________.

Face-to-face conversations,emails,and company-wide memos are all examples of ________.

The vertical and horizontal flows of organizational communication can be combined into a variety of patterns called communication ________.

"Flo" of Communication (Scenario) Recently the employees of Chatterbox Enterprises, Inc. received a letter from the vice-president of operations explaining that a new production facility would be built in Chatland, Ontario. It was also stated that about one-fourth of the employees from the current Chatland facility would be transferred to the new facility, and if an employee wanted to volunteer for the transfer, they could do so by applying at the human resources office. Sam, a production supervisor, first went to Florence, a purchasing manager who had already volunteered to transfer, to discuss the possibility of becoming her inventory control supervisor at the new facility. Florence told Sam that Ruth, the current inventory control supervisor, would not be transferring and that she would consider his request. -If Sam had talked to his fellow supervisors in his own department prior to talking to Florence,he would have been involved in which type of organizational communication?

In a short essay,describe briefly the barriers to effective communication that managers face.Include a specific example of each barrier to support your answer.

The final link in the communication process is decoding.

"Flo" of Communication (Scenario) Recently the employees of Chatterbox Enterprises, Inc. received a letter from the vice-president of operations explaining that a new production facility would be built in Chatland, Ontario. It was also stated that about one-fourth of the employees from the current Chatland facility would be transferred to the new facility, and if an employee wanted to volunteer for the transfer, they could do so by applying at the human resources office. Sam, a production supervisor, first went to Florence, a purchasing manager who had already volunteered to transfer, to discuss the possibility of becoming her inventory control supervisor at the new facility. Florence told Sam that Ruth, the current inventory control supervisor, would not be transferring and that she would consider his request. -Sam heard a rumour from a supervisor in another department that his transfer was approved two days before the human resources office called to confirm it.Sam first heard the news through which communication network?