Exam 12: Managers and Communication

Laura sent a text message to Betty telling her that she would come by to pick her up after work so they could go shopping.Betty,however,made other plans for the evening thinking Laura was talking about going shopping the next day.Which of the following best explains what went wrong with the communication?

When evaluating various communication channels telephone conversations rank high on feedback potential.

Communications Process Expert (Scenario) Margaret works as the human resource manager for Horizon Software, Inc., a company that focuses on the development and implementation of customized software applications for public and private sector organizations. The past few months have been very challenging, and unfortunately some key opportunities have been missed due to poor communication within the company. The employees have started complaining about an apparent lack of communication among company managers. Margaret decided that it was imperative to conduct an organizational communication workshop for these managers. -Margaret warned that the entire communication process can be affected by disturbances that interfere with the transmission,receipt,or feedback of a message.These are called ________.

According to our textbook,the increased use of email facilitates diagonal communication.

The sender's beliefs and values influence how s/he communicates.

Communication Process - New Policy on Overtime (Scenario) Brett is vice-president of operations at Red Ink Corporation. Due to recent losses, the company has decided to eliminate voluntary overtime work, and to only pay overtime rates on extra work assignments authorized by top management. Brett chose his words carefully as he wrote the memo explaining the new company policy on overtime pay. -The new policy represents which part of the communication process?

Organizational communication includes all the patterns,networks,and systems of communication within an organization.

Social media is a popular tool for corporations to market products and services.

Project Team Communication Problems (Scenario) George Tanaka is an engineer by training and manager of a work team that consists of two engineers, four production workers, an accountant, and a purchasing manager. They are about to embark on a new project for their company. George has prepared a memo to explain the objectives of the work team. Some of the production workers and the accountant have come to George to seek clarification about the memorandum. -As George listened to the team members express their frustrations about the assignment,he concentrated carefully on what was being said and was careful not to make premature judgments or interpretations.George was using ________ to overcome potential communication barriers.

"Flo" of Communication (Scenario) Recently the employees of Chatterbox Enterprises, Inc. received a letter from the vice-president of operations explaining that a new production facility would be built in Chatland, Ontario. It was also stated that about one-fourth of the employees from the current Chatland facility would be transferred to the new facility, and if an employee wanted to volunteer for the transfer, they could do so by applying at the human resources office. Sam, a production supervisor, first went to Florence, a purchasing manager who had already volunteered to transfer, to discuss the possibility of becoming her inventory control supervisor at the new facility. Florence told Sam that Ruth, the current inventory control supervisor, would not be transferring and that she would consider his request. -The letter from the vice-president to the employees is an example of which type of organizational communication?

Communication that is NOT defined by the organization's structural hierarchy is called ________.

Anything that interferes with the transmission,receipt,or feedback of a message is called ________.

Communication Networks and Information Technology (Scenario) Michelle has been hired as information systems manager at Prestige Furniture, a fast-growing producer of fine home furnishing products. To date, the company has successfully integrated modern production technology into its manufacturing facilities. Now, Michelle's task is to find ways to apply technologies that will improve communication and the flow of information throughout the organization. -As the company grew,it developed a functional structure and became more mechanistic.Department managers began to insist that information be communicated vertically according to the authority structure.This is most representative of which communication network?

Because today's technology is so sophisticated it is easy to achieve understanding in a virtual environment.

Communications Process Expert (Scenario) Margaret works as the human resource manager for Horizon Software, Inc., a company that focuses on the development and implementation of customized software applications for public and private sector organizations. The past few months have been very challenging, and unfortunately some key opportunities have been missed due to poor communication within the company. The employees have started complaining about an apparent lack of communication among company managers. Margaret decided that it was imperative to conduct an organizational communication workshop for these managers. -Margaret begins the workshop by defining communication as ________.

Listening is an active search for meaning,whereas ________ is passive.

Adam has to tell the members of his department that the office hours have changed from flexible to a strict nine-to-five day.He calls a meeting to explain the change.Participants begin arguing and asking multiple questions about the new hours policy.The next day,Adam realizes that most people still do not have a clear idea about the change,as a result of the confusion at the meeting.Which of the following explains why the message was not understood?

Effective communication in a customer service setting relies upon customer service personnel recognizing the three key components in any service delivery process ________.

Communication Process - New Policy on Overtime (Scenario) Brett is vice-president of operations at Red Ink Corporation. Due to recent losses, the company has decided to eliminate voluntary overtime work, and to only pay overtime rates on extra work assignments authorized by top management. Brett chose his words carefully as he wrote the memo explaining the new company policy on overtime pay. -The memo represents which part of the communication process?

"Communities of practice" are groups of people who share a concern,a set of problems,or a passion about a topic,and who deepen their knowledge in that area by interacting on an ongoing basis.