Exam 12: Managers and Communication

Upward communication is used to inform,direct,coordinate,and evaluate employees.

In a short essay,describe the role of the informal communication network in organizational communications.How can managers ensure that this network is beneficial to the organization?

In more individualistic Western cultures communication tends to be ________ than in collectivist Asian cultures.

Communication Process - New Policy on Overtime (Scenario) Brett is vice-president of operations at Red Ink Corporation. Due to recent losses, the company has decided to eliminate voluntary overtime work, and to only pay overtime rates on extra work assignments authorized by top management. Brett chose his words carefully as he wrote the memo explaining the new company policy on overtime pay. -When the workers read Brett's memo,some were so upset that they immediately sent memos of their own back to Brett.They understood the new policy and management's rationale for implementing it but expressed concern about the loss of wages and the impact it would have on morale.The workers' response represents which part of the communication process?

In a short essay,discuss privacy,legal and security issues related to organizational communications and technology adoption.

Communication is important for customer service organizations.________ is one effective strategy used by many such organizations.

The extent of filtering within an organization tends to be a function of the number of vertical levels in the organization and the ________.

Changing technology is a significant source of environmental uncertainly for organizations.

Any communication that flows between managers and employees is downward communication.

Which of the following is one way to help overcome communication barriers?

Computer programmers have developed their own ________,or technical language that others may not not understand.

Communications Process Expert (Scenario) Margaret works as the human resource manager for Horizon Software, Inc., a company that focuses on the development and implementation of customized software applications for public and private sector organizations. The past few months have been very challenging, and unfortunately some key opportunities have been missed due to poor communication within the company. The employees have started complaining about an apparent lack of communication among company managers. Margaret decided that it was imperative to conduct an organizational communication workshop for these managers. -Margaret continued the workshop by telling the managers that the final link in the communication process is the ________ loop.

Communication Process - New Policy on Overtime (Scenario) Brett is vice-president of operations at Red Ink Corporation. Due to recent losses, the company has decided to eliminate voluntary overtime work, and to only pay overtime rates on extra work assignments authorized by top management. Brett chose his words carefully as he wrote the memo explaining the new company policy on overtime pay. -Brett's selection of appropriate wording is which part of the communication process?

The informal organizational communication network is known as the grapevine.

Communication barriers can arise for cultural reasons.In collectivist countries managers tend to ________.

________ is fundamentally linked to managerial performance.

Communication Networks and Information Technology (Scenario) Michelle has been hired as information systems manager at Prestige Furniture, a fast-growing producer of fine home furnishing products. To date, the company has successfully integrated modern production technology into its manufacturing facilities. Now, Michelle's task is to find ways to apply technologies that will improve communication and the flow of information throughout the organization. -The vice-president of sales asks Michelle if there are any other communication tools for managers who find email to be too slow.Michelle explains that implementing ________ will significantly improve communications and employees don't have to be at their desk with their computers running.

In a short essay,discuss the current,most used personal technology platforms that make it possible for people in organizations to communicate more effectively.

________ consists of all the patterns,networks,and systems of communication within an organization.

"Flo" of Communication (Scenario) Recently the employees of Chatterbox Enterprises, Inc. received a letter from the vice-president of operations explaining that a new production facility would be built in Chatland, Ontario. It was also stated that about one-fourth of the employees from the current Chatland facility would be transferred to the new facility, and if an employee wanted to volunteer for the transfer, they could do so by applying at the human resources office. Sam, a production supervisor, first went to Florence, a purchasing manager who had already volunteered to transfer, to discuss the possibility of becoming her inventory control supervisor at the new facility. Florence told Sam that Ruth, the current inventory control supervisor, would not be transferring and that she would consider his request. -When Sam went to the human resources office and applied to transfer to the new facility,he was participating in which type of organizational communication?