Question 1

The ________ approach to performance measurement was introduced as a way to evaluate organizational performance from more than just the financial perspective.

Accepted Answer

A) market value 
B) economic value 
C) balanced scorecard 
D) benchmarking 
A) market value 
B) economic value 
C) balanced scorecard 
D) benchmarking C

Question 2

Which information source used to measure performance provides information that is NOT filtered through others?

Accepted Answer

A) statistical reports 
B) personal observation 
C) written reports 
D) oral reports 
A) statistical reports 
B) personal observation 
C) written reports 
D) oral reports B

Question 3

Having a control system reduces the scope of employee empowerment and autonomy.

Accepted Answer

A) True 
 B)False  False

Question 4

In giving employees feedback on their performance,the only important topic for discussion is the employee's job and how it is carried out.

Accepted Answer

A) True 
 B)False

Question 5

When data are analyzed and processed,they become ________.

Accepted Answer

A) a system 
B) information 
C) factual 
D) a database 
A) a system 
B) information 
C) factual 
D) a database

Question 6

Managers should use subjective measures when ________.

Accepted Answer

A) work activities cannot be expressed in quantifiable terms 
B) organizational processes and activities are complex 
C) immediate managerial action is required 
D) organizational efficiency is in question 
A) work activities cannot be expressed in quantifiable terms 
B) organizational processes and activities are complex 
C) immediate managerial action is required 
D) organizational efficiency is in question

Question 7

In a short essay,explain the reasons why control is important for managers.

Accepted Answer

Control is important because it's the on

Question 8

The service profit chain is the service sequence from ________.

Accepted Answer

A) managers to employees 
B) suppliers to employees 
C) suppliers to managers 
D) employees to customers 
A) managers to employees 
B) suppliers to employees 
C) suppliers to managers 
D) employees to customers

Question 9

The criterion that determines the effectiveness of a control system is how well it reduces unnecessary costs.

Accepted Answer

A) True 
 B)False

Question 10

Management by walking around is the best-known form of feedback control.

Accepted Answer

A) True 
 B)False

Question 11

Appropriate controls can help managers look for ________ and areas for improvement.

Accepted Answer

A) unmotivated employees 
B) specific performance gaps 
C) equipment failures 
D) failing technologies 
A) unmotivated employees 
B) specific performance gaps 
C) equipment failures 
D) failing technologies

Question 12

Which of the following observations is TRUE of organizational controlling?

Accepted Answer

A) An effective control system facilitates employee empowerment. 
B) Forming an organizational structure is a crucial control activity. 
C) Human resource management is a subset of the controlling process. 
D) Organizational strategies are formed during the controlling stage. 
A) An effective control system facilitates employee empowerment. 
B) Forming an organizational structure is a crucial control activity. 
C) Human resource management is a subset of the controlling process. 
D) Organizational strategies are formed during the controlling stage.

Question 13

Fraudulent filing of expense reports is an example of ________.

Accepted Answer

A) employee theft 
B) workplace piracy 
C) privacy intrusion 
D) financial control 
A) employee theft 
B) workplace piracy 
C) privacy intrusion 
D) financial control

Question 14

Managers engage in controlling activities to protect the organization and its assets.

Accepted Answer

A) True 
 B)False

Question 15

Which of the following management responsibilities determines if organizational goals are being achieved?

Accepted Answer

A) motivating employees 
B) formulating business strategy 
C) measuring firm performance 
D) making profit year after year 
A) motivating employees 
B) formulating business strategy 
C) measuring firm performance 
D) making profit year after year

Question 16

________ corrective action looks at how and why performance has deviated and then proceeds to correct the source of deviation.

Accepted Answer

A) Basic 
B) Remedial 
C) Immediate 
D) Applied 
A) Basic 
B) Remedial 
C) Immediate 
D) Applied

Question 17

________ is critically important to everything an organization does and must have comprehensive protection and security in place to protect it.

Accepted Answer

A) Planning 
B) Return on investment 
C) Information 
D) Controlling 
A) Planning 
B) Return on investment 
C) Information 
D) Controlling

Question 18

Why do managers feel they need to monitor what employees are doing? A big reason is that employees ________ not to surf the Web.

Accepted Answer

A) have no self-control 
B) should know 
C) are hired to work 
D) signed an agreement 
A) have no self-control 
B) should know 
C) are hired to work 
D) signed an agreement

Question 19

A management information system is defined as a system used to provide management with needed information on a regular basis.

Accepted Answer

A) True 
 B)False

Question 20

Which of following terms would be associated with data and not with information?

Accepted Answer

A) analyzed 
B) processed 
C) applied 
D) raw 
A) analyzed 
B) processed 
C) applied 
D) raw

The ________ approach to performance measurement was introduced as a way to evaluate organizational performance from more than just the financial perspective.

Which information source used to measure performance provides information that is NOT filtered through others?

Having a control system reduces the scope of employee empowerment and autonomy.

In giving employees feedback on their performance,the only important topic for discussion is the employee's job and how it is carried out.

When data are analyzed and processed,they become ________.

Managers should use subjective measures when ________.

In a short essay,explain the reasons why control is important for managers.

The service profit chain is the service sequence from ________.

The criterion that determines the effectiveness of a control system is how well it reduces unnecessary costs.

Management by walking around is the best-known form of feedback control.

Appropriate controls can help managers look for ________ and areas for improvement.

Which of the following observations is TRUE of organizational controlling?

Fraudulent filing of expense reports is an example of ________.

Managers engage in controlling activities to protect the organization and its assets.

Which of the following management responsibilities determines if organizational goals are being achieved?

________ corrective action looks at how and why performance has deviated and then proceeds to correct the source of deviation.

________ is critically important to everything an organization does and must have comprehensive protection and security in place to protect it.

Why do managers feel they need to monitor what employees are doing? A big reason is that employees ________ not to surf the Web.

A management information system is defined as a system used to provide management with needed information on a regular basis.

Which of following terms would be associated with data and not with information?

Introduction to Management and Organizations

Organizational Culture and the Organizational Environment

Managing Diversity

Managing in a Global Environment

Managing Entrepreneurially

Managing Responsibly and Ethically

Innovation and Adaptability

Decision Making

Foundations of Planning

Managing Strategically

Designing Organizational Structure

Managers and Communication

Managing Human Resources

Leadership

Motivating Employees

Managing Groups and Teams

Filters

Exam 17: Evidence-Based Decision Making

The ________ approach to performance measurement was introduced as a way to evaluate organizational performance from more than just the financial perspective.

Which information source used to measure performance provides information that is NOT filtered through others?

Having a control system reduces the scope of employee empowerment and autonomy.

In giving employees feedback on their performance,the only important topic for discussion is the employee's job and how it is carried out.

When data are analyzed and processed,they become ________.

Managers should use subjective measures when ________.

In a short essay,explain the reasons why control is important for managers.

The service profit chain is the service sequence from ________.

The criterion that determines the effectiveness of a control system is how well it reduces unnecessary costs.

Management by walking around is the best-known form of feedback control.

Appropriate controls can help managers look for ________ and areas for improvement.

Which of the following observations is TRUE of organizational controlling?

Fraudulent filing of expense reports is an example of ________.

Managers engage in controlling activities to protect the organization and its assets.

Which of the following management responsibilities determines if organizational goals are being achieved?

________ corrective action looks at how and why performance has deviated and then proceeds to correct the source of deviation.

________ is critically important to everything an organization does and must have comprehensive protection and security in place to protect it.

Why do managers feel they need to monitor what employees are doing? A big reason is that employees ________ not to surf the Web.

A management information system is defined as a system used to provide management with needed information on a regular basis.

Which of following terms would be associated with data and not with information?

Introduction to Management and Organizations

Organizational Culture and the Organizational Environment

Managing Diversity

Managing in a Global Environment

Managing Entrepreneurially

Managing Responsibly and Ethically

Innovation and Adaptability

Decision Making

Foundations of Planning

Managing Strategically

Designing Organizational Structure

Managers and Communication

Managing Human Resources

Leadership

Motivating Employees

Managing Groups and Teams

Filters