Question 1

The major drawback of feedback control is that by the time the manager has the information,the problem has already occurred.

Accepted Answer

A) True 
 B)False

Question 2

Which common source of information for measuring performance reports only on key areas and may ignore important facts?

Accepted Answer

A) personal observation 
B) statistical reports 
C) jury of opinion 
D) written reports 
A) personal observation 
B) statistical reports 
C) jury of opinion 
D) written reports

Question 3

Budgets provide managers with quantitative standards against which to measure and compare resource consumption.

Accepted Answer

A) True 
 B)False

Question 4

Types of Control (Scenario)
Sam has not been receiving the information that he needs from his current control system. By the time Sam receives his reports, the activity has been completed and mistakes have already been made. Direct supervision is used extensively on the production floor now, so some activities are corrected before they become costly mistakes. But Sam would like to do better. Ideally, he would like to fix mistakes before they happen and anticipate more of the problems before they occur.
-Sam's reports are an example of ________ control.

Accepted Answer

A) applied 
B) feedforward 
C) concurrent 
D) feedback 
A) applied 
B) feedforward 
C) concurrent 
D) feedback

Question 5

One advantage of using oral reports to measure performance is that the information will be filtered.

Accepted Answer

A) True 
 B)False

Question 6

An emerging trend in MIS systems is the use of ________ that enables decision makers to make informed decisions quickly.

Accepted Answer

A) factual data 
B) data interfaces 
C) a dashboard 
D) a dataport 
A) factual data 
B) data interfaces 
C) a dashboard 
D) a dataport

Question 7

In the control process,when a manager cannot find a quantifiable performance indicator,he or she should ________.

Accepted Answer

A) not measure the factor 
B) use the most appropriate objective indicator 
C) use a subjective indicator 
D) use an objective indicator but measure it several times to ensure reliability 
A) not measure the factor 
B) use the most appropriate objective indicator 
C) use a subjective indicator 
D) use an objective indicator but measure it several times to ensure reliability

Question 8

Organization's ranking in its industry is a good measure of the company's performance.

Accepted Answer

A) True 
 B)False

Question 9

Organizations control customer interactions through employee training.

Accepted Answer

A) True 
 B)False

Question 10

________ are the specific goals created during the planning process.

Accepted Answer

A) Operational tasks 
B) Benchmarks 
C) Performance standards 
D) Performance indicators 
A) Operational tasks 
B) Benchmarks 
C) Performance standards 
D) Performance indicators

Question 11

Jaspreet's job is to compare each department's monthly budget to its actual expenditures.Jaspreet is performing part of the ________ function.

Accepted Answer

A) planning 
B) organizing 
C) budgeting 
D) controlling 
A) planning 
B) organizing 
C) budgeting 
D) controlling

Question 12

A dashboard presents managers with a real-time interface to view data and to enable informed decisions.

Accepted Answer

A) True 
 B)False

Question 13

________ are a control tool because they provide managers with quantitative standard for measurement and compare resource consumption.

Accepted Answer

A) Strategic plans 
B) Feedback controls 
C) Profitability ratios 
D) Budgets 
A) Strategic plans 
B) Feedback controls 
C) Profitability ratios 
D) Budgets

Question 14

Organizational governance is ________.

Accepted Answer

A) a system used to govern a corporation so that the interests of corporate owners are protected 
B) the legal authority granted to a board of directors to govern an organization 
C) the management process of delegating tasks along an established chain of command 
D) the process of governing an organization in pursuit of the goals and mission established by top managers 
A) a system used to govern a corporation so that the interests of corporate owners are protected 
B) the legal authority granted to a board of directors to govern an organization 
C) the management process of delegating tasks along an established chain of command 
D) the process of governing an organization in pursuit of the goals and mission established by top managers

Question 15

New Citi Bank monitors the length of time customers are kept on hold when they call into the bank for information.This is an example of a(n)________.

Accepted Answer

A) performance indicator 
B) performance standard 
C) customer relationship management 
D) employee performance evaluation 
A) performance indicator 
B) performance standard 
C) customer relationship management 
D) employee performance evaluation

Question 16

In a short essay,explain feedforward,concurrent,and feedback controls and provide an example for each one.

Accepted Answer

Feedforward control is the most desirabl

Question 17

Management at Giant Department Stores uses video equipment to periodically monitor their employee interactions with customers.This is a form of ________ control.

Accepted Answer

A) feedback 
B) concurrent 
C) applied 
D) feedforward 
A) feedback 
B) concurrent 
C) applied 
D) feedforward

Question 18

Financial Ratios (Scenario)
Jan was in a big hurry. She had just been given the assignment of reporting on the financial health of her company to the new divisional vice-president, Donna. Donna had asked Jan to provide several calculations to help her gain an understanding of the company's financial shape. Jan realized that this was a great career opportunity—one that could make or break her reputation with the new vice-president. She quickly pulled out her old financial management textbook and turned to the chapter on financial ratios to review the required calculations.
-Finally,as the hour dragged to midnight,Jan finished calculating the ________ ratios because Donna wanted to know how efficiently and effectively management is using its assets to generate profits.

Accepted Answer

A) leverage 
B) activity 
C) profitability 
D) probability 
A) leverage 
B) activity 
C) profitability 
D) probability

Question 19

Control techniques can be quite different in different countries.The differences are primarily in the ________.

Accepted Answer

A) types of tasks that employees perform in various countries 
B) way employees respond to the controlling measures 
C) strategic orientation of each technique 
D) measurement and corrective action steps of the control process 
A) types of tasks that employees perform in various countries 
B) way employees respond to the controlling measures 
C) strategic orientation of each technique 
D) measurement and corrective action steps of the control process

Question 20

In a short essay,describe the main performance control tools used for monitoring and measuring organizational performance.

Accepted Answer

1.Financial controls-One of the primary

The major drawback of feedback control is that by the time the manager has the information,the problem has already occurred.

Which common source of information for measuring performance reports only on key areas and may ignore important facts?

Budgets provide managers with quantitative standards against which to measure and compare resource consumption.

One advantage of using oral reports to measure performance is that the information will be filtered.

An emerging trend in MIS systems is the use of ________ that enables decision makers to make informed decisions quickly.

In the control process,when a manager cannot find a quantifiable performance indicator,he or she should ________.

Organization's ranking in its industry is a good measure of the company's performance.

Organizations control customer interactions through employee training.

________ are the specific goals created during the planning process.

Jaspreet's job is to compare each department's monthly budget to its actual expenditures.Jaspreet is performing part of the ________ function.

A dashboard presents managers with a real-time interface to view data and to enable informed decisions.

________ are a control tool because they provide managers with quantitative standard for measurement and compare resource consumption.

Organizational governance is ________.

New Citi Bank monitors the length of time customers are kept on hold when they call into the bank for information.This is an example of a(n)________.

In a short essay,explain feedforward,concurrent,and feedback controls and provide an example for each one.

Management at Giant Department Stores uses video equipment to periodically monitor their employee interactions with customers.This is a form of ________ control.

Control techniques can be quite different in different countries.The differences are primarily in the ________.

In a short essay,describe the main performance control tools used for monitoring and measuring organizational performance.

Introduction to Management and Organizations

Organizational Culture and the Organizational Environment

Managing Diversity

Managing in a Global Environment

Managing Entrepreneurially

Managing Responsibly and Ethically

Innovation and Adaptability

Decision Making

Foundations of Planning

Managing Strategically

Designing Organizational Structure

Managers and Communication

Managing Human Resources

Leadership

Motivating Employees

Managing Groups and Teams

Filters

Exam 17: Evidence-Based Decision Making

The major drawback of feedback control is that by the time the manager has the information,the problem has already occurred.

Which common source of information for measuring performance reports only on key areas and may ignore important facts?

Budgets provide managers with quantitative standards against which to measure and compare resource consumption.

One advantage of using oral reports to measure performance is that the information will be filtered.

An emerging trend in MIS systems is the use of ________ that enables decision makers to make informed decisions quickly.

In the control process,when a manager cannot find a quantifiable performance indicator,he or she should ________.

Organization's ranking in its industry is a good measure of the company's performance.

Organizations control customer interactions through employee training.

________ are the specific goals created during the planning process.

Jaspreet's job is to compare each department's monthly budget to its actual expenditures.Jaspreet is performing part of the ________ function.

A dashboard presents managers with a real-time interface to view data and to enable informed decisions.

________ are a control tool because they provide managers with quantitative standard for measurement and compare resource consumption.

Organizational governance is ________.

New Citi Bank monitors the length of time customers are kept on hold when they call into the bank for information.This is an example of a(n)________.

In a short essay,explain feedforward,concurrent,and feedback controls and provide an example for each one.

Management at Giant Department Stores uses video equipment to periodically monitor their employee interactions with customers.This is a form of ________ control.

Control techniques can be quite different in different countries.The differences are primarily in the ________.

In a short essay,describe the main performance control tools used for monitoring and measuring organizational performance.

Introduction to Management and Organizations

Organizational Culture and the Organizational Environment

Managing Diversity

Managing in a Global Environment

Managing Entrepreneurially

Managing Responsibly and Ethically

Innovation and Adaptability

Decision Making

Foundations of Planning

Managing Strategically

Designing Organizational Structure

Managers and Communication

Managing Human Resources

Leadership

Motivating Employees

Managing Groups and Teams

Filters