Exam 8: Decision Making

A procedure is an explicit statement that tells a manager what he or she can or cannot do.

A ________ decision is repetitive and can be handled by a routine approach.

A programmed decision is a repetitive decision that can be handled by a routine approach.

Opinions,preferences,and values of decision-makers are an essential element of evidence-based management.

The final step in the decision-making process is to implement the chosen alternative.

To determine the ________,a manager must identify the factors that are relevant to resolving the problem.

After identifying a problem,the next step in the decision-making process is ________.

Which of the following is an assumption of rationality?

In a short essay,describe what a manager can do to make effective decisions in today's fast-moving world.Give examples for each to illustrate your answers.

In a short essay,discuss the difference between structured and unstructured problems.Include specific examples of each type of problem to support your answer.Next,discuss the type of decisions that would be used to address each of these problems.

Types of Problems and Decisions (Scenario) It seems Dave spends most of his day making decisions. Every time he turns around, someone wants him to make a decision about something. This morning, the office assistant came in and asked if she could reorder paper for the fax machine. That seemed like a routine decision that he should not have to deal with. If Dave could avoid those types of decisions, then he could focus more time and attention on the more complicated issues, such as the one presented to him by the production supervisor this afternoon. According to the supervisor, a major piece of equipment urgently needs repairs, and the repair bill could cost almost as much as a new machine! -Dave tells his office assistant that in future,she is authorized to order 10 boxes of fax paper whenever they are down to their last box.To handle this problem,Dave has used a type of decision called a ________.

Rules and policies are essentially the same.

Types of Problems and Decisions (Scenario) It seems Dave spends most of his day making decisions. Every time he turns around, someone wants him to make a decision about something. This morning, the office assistant came in and asked if she could reorder paper for the fax machine. That seemed like a routine decision that he should not have to deal with. If Dave could avoid those types of decisions, then he could focus more time and attention on the more complicated issues, such as the one presented to him by the production supervisor this afternoon. According to the supervisor, a major piece of equipment urgently needs repairs, and the repair bill could cost almost as much as a new machine! -The decision about how to handle the equipment repair or replacement is ________.

Types of Problems and Decisions (Scenario) It seems Dave spends most of his day making decisions. Every time he turns around, someone wants him to make a decision about something. This morning, the office assistant came in and asked if she could reorder paper for the fax machine. That seemed like a routine decision that he should not have to deal with. If Dave could avoid those types of decisions, then he could focus more time and attention on the more complicated issues, such as the one presented to him by the production supervisor this afternoon. According to the supervisor, a major piece of equipment urgently needs repairs, and the repair bill could cost almost as much as a new machine! -Dave believes he should be spending more time making ________ decisions and less time making ________ decisions.

A(n)________ occurs when decision makers incorrectly fixate on past expenditures of time,money,or effort in assessing choices rather than focusing on future consequences.

A ________ is an explicit statement that tells a manager what he or she can or cannot do.

Evidence-based management relies heavily on the decision maker's intuition.

Which of the following is an example of a procedure?

The most efficient way to handle a structured problem is through ________ decision making.

Which of the following statements is TRUE concerning problem identification?