Exam 8: Decision Making

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A customer gives Jan a request that she has never heard before in her 15 years of experience at the hardware store.Since the request involves the application of a new technology,Jan is not sure what to do.This is an example of a(n)________ problem that requires a ________ solution.

(Multiple Choice)
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A person at a horse racetrack who bets all of his or her money on the odds-based long shot to "win" (rather than "place" or "show")is making what kind of choice?

(Multiple Choice)
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In the purchase of a car,the assessment of factors such as speed,fuel efficiency,and price occurs at which step of the decision-making process?

(Multiple Choice)
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Which of the following decisions involves the management function of organizing?

(Multiple Choice)
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If all the decision criteria are equally important,weighting the criteria ________.

(Multiple Choice)
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Highly reliable organizations (HROs)make decisions at the executive level.

(True/False)
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Whenever possible,managers at ABC Company try to promote employees from within the organization before recruiting from external sources.This is an example of a ________.

(Multiple Choice)
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Which of the following is important in effectively implementing the chosen alternative in the decision-making process?

(Multiple Choice)
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In intuitive decision making,managers ________.

(Multiple Choice)
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It is possible that at the end of the decision-making process you may be required to start the decision process over again before making the final decision.

(True/False)
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Once the alternatives to solving a problem have been identified,the next step in the decision-making process is selecting one of these alternatives.

(True/False)
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Decision-making Biases (Scenario) Frank is president of Mega Manufacturing, a Canadian company that makes automobile parts. Sales and profits are down sharply this quarter, and Frank needs to analyze the series of events that have led to the poor performance. Frank begins by reviewing his recent interactions with Mike, the vice-president of sales. -Unfortunately,Frank learned yesterday that the Japanese car maker decided to award the contract to a competing auto parts company.When Frank asked Mike why they lost the sale,Mike blamed it on the high Canadian dollar and the rise in cheap offshore auto parts suppliers.Mike is demonstrating which of the following?

(Multiple Choice)
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Optimistic managers typically select the alternative designed to ________.

(Multiple Choice)
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Availability bias distorts the decision maker's ability to recall events in an objective manner and focus on events that are most recent and vivid in their memory.

(True/False)
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When a manager finds a disparity between their current situation and a desired situation,they are at which step of the decision-making process?

(Multiple Choice)
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A decision is a discrepancy between an existing and a desired state of affairs.

(True/False)
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Which of the following decisions involves the management function of planning?

(Multiple Choice)
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An optimistic manager will follow a maximin approach.

(True/False)
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Intuitive decision making is based on values and past experiences.

(True/False)
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Heuristics are "rules of thumb" that managers use to simplify decision-making.

(True/False)
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