Question 1

Direct supervision is the best known form of ________ control.

Accepted Answer

A) feedback 
B) concurrent 
C) applied 
D) progressive 
A) feedback 
B) concurrent 
C) applied 
D) progressive

Question 2

In the control process,changing strategy is an example of what course of action?

Accepted Answer

A) following competitors 
B) correcting actual performance 
C) changing standards 
D) determining standards 
A) following competitors 
B) correcting actual performance 
C) changing standards 
D) determining standards

Question 3

Organizational effectiveness is a measure of how appropriate organizational goals are and how well those goals are being met.

Accepted Answer

A) True 
 B)False

Question 4

Many managers are reluctant ________ because they fear something will go wrong for which they would be held responsible.

Accepted Answer

A) to institute strict controls 
B) to empower employees 
C) to give up personal observations 
D) to stop monitoring profits 
A) to institute strict controls 
B) to empower employees 
C) to give up personal observations 
D) to stop monitoring profits

Question 5

The earthquake/tsunami which hit Japan in March of 2011 highlights the contemporary need to design organizational controls for ________.

Accepted Answer

A) cross-cultural differences 
B) global turmoil and disasters 
C) workplace safety 
D) data security 
A) cross-cultural differences 
B) global turmoil and disasters 
C) workplace safety 
D) data security

Question 6

Improving Service Standards at AirCargo (Scenario)
AirCargo is a regional airline that ships freight between communities in the four western provinces and the northern territories. Company president Mick Ward has asked his team of managers to investigate several complaints he has received about the company's services. Mick is particularly concerned about complaints that the company is not achieving its service commitment to customers. AirCargo promises delivery within 24 to 48 hours between larger centres, and 48 to 96 hours between smaller communities. Unfortunately, Mick has learned that the company is not achieving this standard, particularly in some northern communities, where shipments are often delayed by more than a week. Mick has made it clear to his managers that the status quo is not an option; either delivery times must be improved or their service promise must be adjusted. Ultimately, Mick would like to see AirCargo achieve the same standard as industry leader FastFreight, who promise 48-hour delivery service between any two communities anywhere across Canada!
-Which of the following is NOT an option for taking managerial action at AirCargo?

Accepted Answer

A) do nothing 
B) revise the standard 
C) take immediate corrective action 
D) take basic corrective action 
A) do nothing 
B) revise the standard 
C) take immediate corrective action 
D) take basic corrective action

Question 7

If a manager investigates how and why performance has deviated beyond the acceptable range of variation,and then corrects the source of the deviation,she is using ________.

Accepted Answer

A) immediate corrective action 
B) basic corrective action 
C) concurrent control 
D) feedforward control 
A) immediate corrective action 
B) basic corrective action 
C) concurrent control 
D) feedforward control

Direct supervision is the best known form of ________ control.

In the control process,changing strategy is an example of what course of action?

Organizational effectiveness is a measure of how appropriate organizational goals are and how well those goals are being met.

Many managers are reluctant ________ because they fear something will go wrong for which they would be held responsible.

The earthquake/tsunami which hit Japan in March of 2011 highlights the contemporary need to design organizational controls for ________.

If a manager investigates how and why performance has deviated beyond the acceptable range of variation,and then corrects the source of the deviation,she is using ________.

Introduction to Management and Organizations

Organizational Culture and the Organizational Environment

Managing Diversity

Managing in a Global Environment

Managing Entrepreneurially

Managing Responsibly and Ethically

Innovation and Adaptability

Decision Making

Foundations of Planning

Managing Strategically

Designing Organizational Structure

Managers and Communication

Managing Human Resources

Leadership

Motivating Employees

Managing Groups and Teams

Filters

Exam 17: Evidence-Based Decision Making

Direct supervision is the best known form of ________ control.

In the control process,changing strategy is an example of what course of action?

Organizational effectiveness is a measure of how appropriate organizational goals are and how well those goals are being met.

Many managers are reluctant ________ because they fear something will go wrong for which they would be held responsible.

The earthquake/tsunami which hit Japan in March of 2011 highlights the contemporary need to design organizational controls for ________.

If a manager investigates how and why performance has deviated beyond the acceptable range of variation,and then corrects the source of the deviation,she is using ________.

Introduction to Management and Organizations

Organizational Culture and the Organizational Environment

Managing Diversity

Managing in a Global Environment

Managing Entrepreneurially

Managing Responsibly and Ethically

Innovation and Adaptability

Decision Making

Foundations of Planning

Managing Strategically

Designing Organizational Structure

Managers and Communication

Managing Human Resources

Leadership

Motivating Employees

Managing Groups and Teams

Filters