Exam 12: Managers and Communication

When the information we have to work with exceeds our processing capacity,the result is ________.

Communication Process - New Policy on Overtime (Scenario) Brett is vice-president of operations at Red Ink Corporation. Due to recent losses, the company has decided to eliminate voluntary overtime work, and to only pay overtime rates on extra work assignments authorized by top management. Brett chose his words carefully as he wrote the memo explaining the new company policy on overtime pay. -The workers had heard a rumour about the new policy on overtime pay before receiving Brett's memo.The rumour was transmitted through which type of communication channel?

Communications Process Expert (Scenario) Margaret works as the human resource manager for Horizon Software, Inc., a company that focuses on the development and implementation of customized software applications for public and private sector organizations. The past few months have been very challenging, and unfortunately some key opportunities have been missed due to poor communication within the company. The employees have started complaining about an apparent lack of communication among company managers. Margaret decided that it was imperative to conduct an organizational communication workshop for these managers. -At the conclusion of the workshop,Margaret informed the managers that the two best-known types of nonverbal communication are ________.

Communication that takes place among employees on the same organizational level is called diagonal communication.

Project Team Communication Problems (Scenario) George Tanaka is an engineer by training and manager of a work team that consists of two engineers, four production workers, an accountant, and a purchasing manager. They are about to embark on a new project for their company. George has prepared a memo to explain the objectives of the work team. Some of the production workers and the accountant have come to George to seek clarification about the memorandum. -When George prepared the memorandum and wrote the words on the paper,he was involved in ________.

Disturbances that interfere with the transmission,receipt,or feedback of a message are called feedback.

Organizational communications in the office of tomorrow will rely heavily on social networks and text messaging.

Communication Barriers - The Sword and the Millstone (Scenario) Sandra Millstone, the CEO of Excalibur Manufacturing Company, concluded that the company would have to reduce its workforce by 10 percent at the end of the month due to declining demand for their products. She spent several hours preparing charts, tables, graphs, diagrams, and other visual aids for a presentation to the employees about the upcoming layoffs. Although the company's situation was uncertain, Sandra intended to tell the employees that the layoffs were a short-term measure and that the long-term prospects for the company were very favorable. Sandra hoped that the optimistic tone of the presentation would help employees understand the reasons for her decision and feel better about the layoff situation. -Which of the following can Sandra do to overcome these barriers to effective communication?

________ allow instant sharing of information among people with related interests.

Communication Networks and Information Technology (Scenario) Michelle has been hired as information systems manager at Prestige Furniture, a fast-growing producer of fine home furnishing products. To date, the company has successfully integrated modern production technology into its manufacturing facilities. Now, Michelle's task is to find ways to apply technologies that will improve communication and the flow of information throughout the organization. -Prestige Furniture started 10 years ago with a small group of designers and craftspeople who operated as a team.In those days,information flowed freely between all members of the team.This is most representative of which communication network?

________ communication can be beneficial when there is an interest in efficiency and speed of communication between managers at different levels and in different departments.

Having a strong and identifiable leader is important in the ________ communication network.

Communication channel with the highest feedback potential is ________.

The widespread use of communication technologies at work has led to some concerns about ________.

In addition to the direction of communication flow and organizational communication networks,another factor that influences organizational communication is ________.

Which part of the communication process provides a check to the sender on whether understanding has been achieved?

Project Team Communication Problems (Scenario) George Tanaka is an engineer by training and manager of a work team that consists of two engineers, four production workers, an accountant, and a purchasing manager. They are about to embark on a new project for their company. George has prepared a memo to explain the objectives of the work team. Some of the production workers and the accountant have come to George to seek clarification about the memorandum. -George held a meeting with the work team to determine what had gone wrong.It was determined that members of the work team had varied experiences,different technical backgrounds,and conflicting perceptions and attitudes that interfered with their understanding of the assignment.These differences created which element of the interpersonal communication process?

When students begin putting their books,notebooks,and papers away,they are using which type of interpersonal communication to tell their instructor that the class is over?

All electronic information is inadmissible in court.

Which of the following is an example of noise?