Exam 12: Managers and Communication

The final link in the communication process is ________.

Because rumours that flow along the grapevine can never be eliminated entirely,managers can minimize the negative consequences of rumours by ________.

________ have the ability to improve work for managers and employees.

For communication to be successful,meaning must be conveyed and ________.

An example of a nonverbal communication would be a ________.

In the wheel network,the leader serves as the hub through which all communication passes.

Neil always listens to his friends without interrupting.He avoids premature judgments and tries not to formulate his responses while listening.Neil is using ________ to overcome potential communication problems.

Converting a message into meaningful symbols is called ________.

Which of the following is TRUE for active listeners?

Communication between two or more people is called ________ communication.

Complexity capacity refers to how effectively the channel ________.

Project Team Communication Problems (Scenario) George Tanaka is an engineer by training and manager of a work team that consists of two engineers, four production workers, an accountant, and a purchasing manager. They are about to embark on a new project for their company. George has prepared a memo to explain the objectives of the work team. Some of the production workers and the accountant have come to George to seek clarification about the memorandum. -The accountant,in particular,told George that he had difficulty understanding some of the technical terms used in the memorandum.These technical terms are commonly known as ________.

At Starbucks Corporation,district managers use ________ giving them more time to spend in the company's stores.

Listening quietly for full meaning without making premature judgments or interpretations is called passive listening.

In which of the following cases has communication occurred?

The all-channel network represents communication flowing between a clearly identifiable and strong leader and others in a work group or team.

Giving employees private offices allows them to work undisturbed leading to enhanced workplace efficiency and communications.

One result of an open workplace is ________.

A sender initiates a message by converting a thought into symbolic form.

Communication Networks and Information Technology (Scenario) Michelle has been hired as information systems manager at Prestige Furniture, a fast-growing producer of fine home furnishing products. To date, the company has successfully integrated modern production technology into its manufacturing facilities. Now, Michelle's task is to find ways to apply technologies that will improve communication and the flow of information throughout the organization. -Michelle observed that the current office facilities were quite old and workers had their own private offices which required substantial renovations.She decided to suggest that the renovations focus on ________ in order to help employees be visible to one another and thus improve communications.