Exam 18: Managing Change

Telecommuting is a form of process consultation.​

Identify a guideline that should be followed by organizations to make survey feedback effective.​

Identify a true statement about management by objectives.​

Effective coaching relationships depend on a professional, experienced coach, an executive who is motivated to learn and change, and a good fit between the two.

Which of the following processes is most often targeted in process consultation?​

Identify a true statement about coaching.​

 _____ can be used to identify and nurture talented employees for potential promotion.​

One of the key principles on which the famed Toyota Way of doing business is focused on is respect for processes.

Before any organization development intervention is planned, _____.​

In _____, an organization moves to a radically different, and sometimes unknown, future state.​

Which of the following is a key strategy for managing resistance to change in which employees must be engaged and involved in order for change to work?​

When employees question their competence to deal with changes that might result in increased workloads or increased task difficulty, they are experiencing:​

Which of the following is true of leadership training and development programs?​

When an organization makes a large-scale change, such as organizational restructuring, the change is:​

_____ is the second step in Lewin's change model in which new attitudes, values, and behaviors are substituted for old ones.​

Which of the following is the first step of Harry Levinson's diagnostic analysis?​

_____ results in a better understanding between the two parties in a work relationship.​

_____ focus on helping employees manage their stress.​

Individuals can meet and clarify their expectations of each other using the technique of _____ for organization development intervention.​

In Lewin's change model, refreezing involves encouraging individuals to discard old behaviors by shaking up the equilibrium state that maintains the status quo.