Question 1

A win-win style that is high on both assertiveness and cooperativeness is known as _____.​

Accepted Answer

A) ​competing 
B) accommodating​ 
C) compromising​ 
D) collaborating​ 
A) ​competing 
B) accommodating​ 
C) compromising​ 
D) collaborating​ D

Question 2

For integrative negotiation to be successful, parties should:​

Accepted Answer

A) ​change the structure of an organization. 
B) have a common goal.​ 
C) determine whether a conflict will have a positive outcome.​ 
D) achieve superordinate goals.​ 
A) ​change the structure of an organization. 
B) have a common goal.​ 
C) determine whether a conflict will have a positive outcome.​ 
D) achieve superordinate goals.​ B

Question 3

Using a _____ made up of members from different departments improves coordination and reduces delays by allowing many activities to be performed at the same time rather than sequentially.​

Accepted Answer

A) ​functional team 
B) cross-functional team​ 
C) resource oriented team​ 
D) self-directed team​ 
A) ​functional team 
B) cross-functional team​ 
C) resource oriented team​ 
D) self-directed team​ B

Question 4

To diagnose a conflict as functional or dysfunctional, a manager must look at:​

Accepted Answer

A) ​the employees' ability to adapt to change and manage adversity. 
B) the issue, the context of the conflict, and the parties involved.​ 
C) the expenses that will be borne by the company to solve the conflict.​ 
D) the views of the top-level decision takers.​ 
A) ​the employees' ability to adapt to change and manage adversity. 
B) the issue, the context of the conflict, and the parties involved.​ 
C) the expenses that will be borne by the company to solve the conflict.​ 
D) the views of the top-level decision takers.​

Question 5

In which of the following situations should the avoiding style of conflict management be used?​

Accepted Answer

A) ​When an issue is trivial or more important issues are pressing 
B) When quick, decisive action is vital​ 
C) When the objective is to learn​ 
D) When opponents with equal power are committed to mutually exclusive goals​ 
A) ​When an issue is trivial or more important issues are pressing 
B) When quick, decisive action is vital​ 
C) When the objective is to learn​ 
D) When opponents with equal power are committed to mutually exclusive goals​

Question 6

Which of the following is a positive consequence of conflict in an organization?​

Accepted Answer

A) ​It provides a healthy distraction from work. 
B) It is emotional or behavioral in origin.​ 
C) It breaks down group cohesion.​ 
D) It leads to the generation of new ideas.​ 
A) ​It provides a healthy distraction from work. 
B) It is emotional or behavioral in origin.​ 
C) It breaks down group cohesion.​ 
D) It leads to the generation of new ideas.​

Question 7

NateCare is a public hospital in the city of Greycliff.The hospital has only one specialist for neurology, one for cardiology, and another for orthopedics.The structural cause for conflict among these specialists will be _____.​

Accepted Answer

A) ​authority relationships 
B) status inconsistencies​ 
C) interdependence​ 
D) emotions​ 
A) ​authority relationships 
B) status inconsistencies​ 
C) interdependence​ 
D) emotions​

Question 8

What are the different power networks as described by W.F.G.Mastenbroek?​

Accepted Answer

Answers will vary.According to W.F.G.Mas

Question 9

Managers should stimulate functional conflict when their group:​

Accepted Answer

A) ​is acting aggressively with peers. 
B) exceeds any potential gain from the conflict.​ 
C) relies on threats and verbal abuse to communicate.​ 
D) is suspected to be suffering from groupthink.​ 
A) ​is acting aggressively with peers. 
B) exceeds any potential gain from the conflict.​ 
C) relies on threats and verbal abuse to communicate.​ 
D) is suspected to be suffering from groupthink.​

Question 10

Uma's department head asks her to socialize less with nonmanagement employees.Uma is also told by her project manager that she can be a better team member by socializing more with other nonmanagement team members.This is an example of _____.​

Accepted Answer

A) ​interrole conflict 
B) intrarole conflict​ 
C) person-role conflict​ 
D) interpersonal conflict​ 
A) ​interrole conflict 
B) intrarole conflict​ 
C) person-role conflict​ 
D) interpersonal conflict​

Question 11

Which of the following is a structural factor of conflict in an organization?​

Accepted Answer

A) ​Skills and abilities 
B) Personalities​ 
C) Interdependence​ 
D) Perception​ 
A) ​Skills and abilities 
B) Personalities​ 
C) Interdependence​ 
D) Perception​

Question 12

One way of classifying styles of conflict management is to examine the styles':​

Accepted Answer

A) ​cooperativeness and assertiveness. 
B) resources and negotiation approaches.​ 
C) degree of competition.​ 
D) credibility and integrity.​ 
A) ​cooperativeness and assertiveness. 
B) resources and negotiation approaches.​ 
C) degree of competition.​ 
D) credibility and integrity.​

Question 13

Developing trust within a group can prevent the misattribution of task conflict for personal conflict.​

Accepted Answer

A) True 
 B)False

Question 14

In the context of power networks, which of the following is true of an equal versus equal relationship?​

Accepted Answer

A) ​Conflict in this network can lead to job dissatisfaction. 
B) Conflict in this network can lead to low organizational commitment.​ 
C) Conflict in this network can lead to low turnover.​ 
D) Conflict in this network can lead to depression.​ 
A) ​Conflict in this network can lead to job dissatisfaction. 
B) Conflict in this network can lead to low organizational commitment.​ 
C) Conflict in this network can lead to low turnover.​ 
D) Conflict in this network can lead to depression.​

Question 15

A key to recognizing functional conflict is that it is often cognitive in origin.​

Accepted Answer

A) True 
 B)False

Question 16

Which of the following is a negative consequence of conflict in an organization?​

Accepted Answer

A) ​It breaks down group cohesion. 
B) It translates into increased productivity.​ 
C) It is cognitive in origin.​ 
D) It motivates change.​ 
A) ​It breaks down group cohesion. 
B) It translates into increased productivity.​ 
C) It is cognitive in origin.​ 
D) It motivates change.​

Question 17

The key to conflict management is:​

Accepted Answer

A) ​to prevent or resolve dysfunctional conflict. 
B) to discourage functional conflict.​ 
C) to enhance creativity in an organization.​ 
D) to improve work relationship between two parties.​ 
A) ​to prevent or resolve dysfunctional conflict. 
B) to discourage functional conflict.​ 
C) to enhance creativity in an organization.​ 
D) to improve work relationship between two parties.​

Question 18

Shayla is a dissatisfied customer who feels she has been cheated by Martin, a salesman.She confronts him angrily and demands a refund.This scenario is an example of a(n)_____.​

Accepted Answer

A) ​person-role conflict 
B) interpersonal conflict​ 
C) work-role conflict​ 
D) interrole conflict​ 
A) ​person-role conflict 
B) interpersonal conflict​ 
C) work-role conflict​ 
D) interrole conflict​

Question 19

Which of the following best defines due process nonaction?​

Accepted Answer

A) ​It is the delaying of action on a conflict by buying time, usually by telling the individuals involved that the problem is being worked on or that the boss is still thinking about the issue. 
B) It is an attempt to label or discredit an opponent.​ 
C) It is a procedure set up to address conflicts that is so costly, time-consuming, or personally risky that no one will use it.​ 
D) It is an attempt to hide a conflict or an issue that has the potential to create conflict.​ 
A) ​It is the delaying of action on a conflict by buying time, usually by telling the individuals involved that the problem is being worked on or that the boss is still thinking about the issue. 
B) It is an attempt to label or discredit an opponent.​ 
C) It is a procedure set up to address conflicts that is so costly, time-consuming, or personally risky that no one will use it.​ 
D) It is an attempt to hide a conflict or an issue that has the potential to create conflict.​

Question 20

In the context of ineffective techniques for dealing with conflict, _____ is attempting to hide a conflict or an issue that has the potential to create conflict.​

Accepted Answer

A) ​flight 
B) secrecy​ 
C) nonaction​ 
D) fantasy​ 
A) ​flight 
B) secrecy​ 
C) nonaction​ 
D) fantasy​

A win-win style that is high on both assertiveness and cooperativeness is known as _____.

For integrative negotiation to be successful, parties should:

Using a _____ made up of members from different departments improves coordination and reduces delays by allowing many activities to be performed at the same time rather than sequentially.

To diagnose a conflict as functional or dysfunctional, a manager must look at:

In which of the following situations should the avoiding style of conflict management be used?

Which of the following is a positive consequence of conflict in an organization?

NateCare is a public hospital in the city of Greycliff.The hospital has only one specialist for neurology, one for cardiology, and another for orthopedics.The structural cause for conflict among these specialists will be _____.

What are the different power networks as described by W.F.G.Mastenbroek?

Managers should stimulate functional conflict when their group:

Uma's department head asks her to socialize less with nonmanagement employees.Uma is also told by her project manager that she can be a better team member by socializing more with other nonmanagement team members.This is an example of _____.

Which of the following is a structural factor of conflict in an organization?

One way of classifying styles of conflict management is to examine the styles':

Developing trust within a group can prevent the misattribution of task conflict for personal conflict.

In the context of power networks, which of the following is true of an equal versus equal relationship?

A key to recognizing functional conflict is that it is often cognitive in origin.

Which of the following is a negative consequence of conflict in an organization?

The key to conflict management is:

Shayla is a dissatisfied customer who feels she has been cheated by Martin, a salesman.She confronts him angrily and demands a refund.This scenario is an example of a(n)_____.

Which of the following best defines due process nonaction?

In the context of ineffective techniques for dealing with conflict, _____ is attempting to hide a conflict or an issue that has the potential to create conflict.

Organizational Behavior and Opportunity

Challenges for Managers

Personality, Perception and Attribution

Attitudes, Emotions and Ethics

Motivation at Work

Learning and Performance Management

Stress and Well-Being at Work

Communication

Work Teams and Groups

Decision Making by Individuals and Groups

Power and Political Behavior

Leadership and Followership

Jobs and the Design of Work

Organizational Design and Structure

Organizational Culture

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Exam 13: Conflict and Negotiation