Question 1

Information overload for employees is most likely caused when supervisors:

Accepted Answer

A) ​fail to filter and disseminate information selectively to them. 
B) ​tend to use media of communication that lack information richness. 
C) ​do not support two-way communication. 
D) ​want to withhold details from them. 
A) ​fail to filter and disseminate information selectively to them. 
B) ​tend to use media of communication that lack information richness. 
C) ​do not support two-way communication. 
D) ​want to withhold details from them. A

Question 2

One gateway through the communication barrier of diversity is:​

Accepted Answer

A) ​avoiding face-to-face communication. 
B) ​frequently using jargon or technical language. 
C) ​increasing cultural awareness and sensitivity. 
D) ​accepting gender-specific differences in conversational style. 
A) ​avoiding face-to-face communication. 
B) ​frequently using jargon or technical language. 
C) ​increasing cultural awareness and sensitivity. 
D) ​accepting gender-specific differences in conversational style. C

Question 3

Friends typically interact within the:

Accepted Answer

A) ​intimate space zone. 
B) ​personal distance zone. 
C) ​social distance zone. 
D) ​public distance zone. 
A) ​intimate space zone. 
B) ​personal distance zone. 
C) ​social distance zone. 
D) ​public distance zone. B

Question 4

In the context of communication technologies, the term flame refers to one's tendency to multitask.

Accepted Answer

A) True 
 B)False

Question 5

A gateway through the gender barrier to communication is to:​

Accepted Answer

A) ​frequently use metaphors. 
B) ​avoid the use of jargon or technical language. 
C) ​actively seek clarification of a person's meaning. 
D) ​avoid face-to-face communication. 
A) ​frequently use metaphors. 
B) ​avoid the use of jargon or technical language. 
C) ​actively seek clarification of a person's meaning. 
D) ​avoid face-to-face communication.

Question 6

A(n)_____ is an example of computer-mediated communication.

Accepted Answer

A) ​policy manual 
B) ​e-mail 
C) ​operation manual 
D) ​form 
A) ​policy manual 
B) ​e-mail 
C) ​operation manual 
D) ​form

Question 7

Seek & Swipe, a website for online shopping, decides to inform its ten most loyal customers about discounts offered on its latest product offerings.In order to maximize information richness in its message, which of the following communication media will Seek and Swipe most likely use?

Accepted Answer

A) ​Bulletins 
B) ​Flyers 
C) ​Face-to-face discussions 
D) ​Formal numeric reports 
A) ​Bulletins 
B) ​Flyers 
C) ​Face-to-face discussions 
D) ​Formal numeric reports

Question 8

Two-way communication is faster than one-way communication and should be used in an emergency situation.

Accepted Answer

A) True 
 B)False

Question 9

In the context of barriers to communication, which of the following statements is true of gender differences?

Accepted Answer

A) ​Men and women tend to have similar conversational styles. 
B) ​Women generally initiate eye contact in India. 
C) ​Men prefer to use telephone calls to communicate. 
D) ​Women often prefer to converse face to face. 
A) ​Men and women tend to have similar conversational styles. 
B) ​Women generally initiate eye contact in India. 
C) ​Men prefer to use telephone calls to communicate. 
D) ​Women often prefer to converse face to face.

Question 10

Describe the significance of paralanguage in nonverbal communication.

Accepted Answer

Answers will vary.Paralanguage consists

Question 11

Men and women tend to have similar conversational styles.

Accepted Answer

A) True 
 B)False

Question 12

Defensive communication includes messages that are:​

Accepted Answer

A) ​assertive. 
B) ​aggressive. 
C) ​direct. 
D) ​powerful. 
A) ​assertive. 
B) ​aggressive. 
C) ​direct. 
D) ​powerful.

Question 13

In an emergency situation, like a life-threatening trauma in an emergency room, a supervisor must be:

Accepted Answer

A) ​sensitive to employees' feelings. 
B) ​an empathetic listener. 
C) ​an apprehensive communicator. 
D) ​directive and assertive. 
A) ​sensitive to employees' feelings. 
B) ​an empathetic listener. 
C) ​an apprehensive communicator. 
D) ​directive and assertive.

Question 14

Which of the following statements is true about paralanguage?​

Accepted Answer

A) ​It enables people to make assumptions about a communicator. 
B) ​It is a form of verbal communication. 
C) ​It consists of the use of jargons or technical language in a message. 
D) ​It is the study of body movement and posture. 
A) ​It enables people to make assumptions about a communicator. 
B) ​It is a form of verbal communication. 
C) ​It consists of the use of jargons or technical language in a message. 
D) ​It is the study of body movement and posture.

Question 15

Sania is conducting a survey to determine the average social distance in corporate offices in her city.By conducting this survey, Sania is engaging in _____.

Accepted Answer

A) ​proxemics 
B) ​kinesics 
C) ​labeling 
D) ​power play 
A) ​proxemics 
B) ​kinesics 
C) ​labeling 
D) ​power play

Question 16

Selena, the head architect of a government firm, is called for a meeting with her boss.Her boss expresses his concern about a collapsing dam at one of the hydroelectric power plants.Using reflective listening, when responding to her boss, Selena should avoid:

Accepted Answer

A) ​paraphrasing the concern being expressed. 
B) ​too much direct eye contact with him. 
C) ​even brief periods of silence. 
D) ​asking questions for clarification. 
A) ​paraphrasing the concern being expressed. 
B) ​too much direct eye contact with him. 
C) ​even brief periods of silence. 
D) ​asking questions for clarification.

Question 17

In which of the following communication situations can nonverbal communication be utilized?​

Accepted Answer

A) ​Committee meeting 
B) ​E-mail 
C) ​Voice mail 
D) ​Telephone call 
A) ​Committee meeting 
B) ​E-mail 
C) ​Voice mail 
D) ​Telephone call

Question 18

A balance between head and heart is achieved when a person displays _____.

Accepted Answer

A) ​defensive communication 
B) ​submissive behavior 
C) ​communicative disease 
D) ​emotional competence 
A) ​defensive communication 
B) ​submissive behavior 
C) ​communicative disease 
D) ​emotional competence

Question 19

In the context of reflective listening, the practice of silence:

Accepted Answer

A) ​ensures the accuracy of the communication process. 
B) ​helps the listener to shift the speaker's focus from the main problem. 
C) ​enables the speaker and the listener to build greater empathy and openness in their relationship. 
D) ​gives the listener time to sort his or her own thoughts and feelings from those of the speaker. 
A) ​ensures the accuracy of the communication process. 
B) ​helps the listener to shift the speaker's focus from the main problem. 
C) ​enables the speaker and the listener to build greater empathy and openness in their relationship. 
D) ​gives the listener time to sort his or her own thoughts and feelings from those of the speaker.

Question 20

A memo from a company's president to all employees is an example of one-way communication.

Accepted Answer

A) True 
 B)False

Information overload for employees is most likely caused when supervisors:

One gateway through the communication barrier of diversity is:

Friends typically interact within the:

In the context of communication technologies, the term flame refers to one's tendency to multitask.

A gateway through the gender barrier to communication is to:

A(n)_____ is an example of computer-mediated communication.

Seek & Swipe, a website for online shopping, decides to inform its ten most loyal customers about discounts offered on its latest product offerings.In order to maximize information richness in its message, which of the following communication media will Seek and Swipe most likely use?

Two-way communication is faster than one-way communication and should be used in an emergency situation.

In the context of barriers to communication, which of the following statements is true of gender differences?

Describe the significance of paralanguage in nonverbal communication.

Men and women tend to have similar conversational styles.

Defensive communication includes messages that are:

In an emergency situation, like a life-threatening trauma in an emergency room, a supervisor must be:

Which of the following statements is true about paralanguage?

Sania is conducting a survey to determine the average social distance in corporate offices in her city.By conducting this survey, Sania is engaging in _____.

Selena, the head architect of a government firm, is called for a meeting with her boss.Her boss expresses his concern about a collapsing dam at one of the hydroelectric power plants.Using reflective listening, when responding to her boss, Selena should avoid:

In which of the following communication situations can nonverbal communication be utilized?

A balance between head and heart is achieved when a person displays _____.

In the context of reflective listening, the practice of silence:

A memo from a company's president to all employees is an example of one-way communication.

Organizational Behavior and Opportunity

Challenges for Managers

Personality, Perception and Attribution

Attitudes, Emotions and Ethics

Motivation at Work

Learning and Performance Management

Stress and Well-Being at Work

Work Teams and Groups

Decision Making by Individuals and Groups

Power and Political Behavior

Leadership and Followership

Conflict and Negotiation

Jobs and the Design of Work

Organizational Design and Structure

Organizational Culture

Career Management

Managing Change

Filters

Exam 8: Communication

Information overload for employees is most likely caused when supervisors:

One gateway through the communication barrier of diversity is:​

Friends typically interact within the:

In the context of communication technologies, the term flame refers to one's tendency to multitask.

A gateway through the gender barrier to communication is to:​

A(n)_____ is an example of computer-mediated communication.

Seek & Swipe, a website for online shopping, decides to inform its ten most loyal customers about discounts offered on its latest product offerings.In order to maximize information richness in its message, which of the following communication media will Seek and Swipe most likely use?

Two-way communication is faster than one-way communication and should be used in an emergency situation.

In the context of barriers to communication, which of the following statements is true of gender differences?

Describe the significance of paralanguage in nonverbal communication.

Men and women tend to have similar conversational styles.

Defensive communication includes messages that are:​

In an emergency situation, like a life-threatening trauma in an emergency room, a supervisor must be:

Which of the following statements is true about paralanguage?​

Sania is conducting a survey to determine the average social distance in corporate offices in her city.By conducting this survey, Sania is engaging in _____.

Selena, the head architect of a government firm, is called for a meeting with her boss.Her boss expresses his concern about a collapsing dam at one of the hydroelectric power plants.Using reflective listening, when responding to her boss, Selena should avoid:

In which of the following communication situations can nonverbal communication be utilized?​

A balance between head and heart is achieved when a person displays _____.

In the context of reflective listening, the practice of silence:

A memo from a company's president to all employees is an example of one-way communication.

Organizational Behavior and Opportunity

Challenges for Managers

Personality, Perception and Attribution

Attitudes, Emotions and Ethics

Motivation at Work

Learning and Performance Management

Stress and Well-Being at Work

Work Teams and Groups

Decision Making by Individuals and Groups

Power and Political Behavior

Leadership and Followership

Conflict and Negotiation

Jobs and the Design of Work

Organizational Design and Structure

Organizational Culture

Career Management

Managing Change

Filters

One gateway through the communication barrier of diversity is:

A gateway through the gender barrier to communication is to:

Defensive communication includes messages that are:

Which of the following statements is true about paralanguage?

In which of the following communication situations can nonverbal communication be utilized?