Question 1

Which of the following is a formal element of an organization?​

Accepted Answer

A) ​Values 
B) Group norms​ 
C) Communication channels​ 
D) Perceptions and attitudes​ 
A) ​Values 
B) Group norms​ 
C) Communication channels​ 
D) Perceptions and attitudes​ C

Question 2

Briefly explain the forces driving change at work.​

Accepted Answer

Answers will vary.Global competition, which is a leading force driving change at work, has increased significantly during the past few decades, especially in industries such as banking, finance, and air transportation.As a result, change has accelerated and, with it, both opportunities and risks.Corporate competition creates performance and cost pressures, changes that have a ripple effect on people and their behavior at work.Although one such risk for employees is the marginalization of part-time professionals, good management practice can ensure their integration.Furthermore, although competition may lead to downsizing and restructuring, it also provides the opportunity for revitalization.And small companies don't necessarily lose in this competitive environment.Please see the section "Change Creates Opportunities" for more information.

Question 3

Explain organizations as open systems.​

Accepted Answer

Answers will vary.Just as two different perspectives offer complementary explanations for human behavior, two views shape complementary explanations of organizations.Organizations are open systems of interacting components, including people, tasks, technology, and structure.These internal components also interact with components in the organization's task environment.Please see the section "The Organizational Context" for more information.

Question 4

The internal perspective understands human behavior in terms of the:​

Accepted Answer

A) ​work load of an individual. 
B) past experiences of an individual.​ 
C) consequences and environmental forces.​ 
D) organization communication channels.​ 
A) ​work load of an individual. 
B) past experiences of an individual.​ 
C) consequences and environmental forces.​ 
D) organization communication channels.​

Question 5

According to Eric Brown, CEO of Johnson Products Company, Inc., one of the action steps for adapting to change is:​

Accepted Answer

A) ​being apathetic to success. 
B) not asking questions.​ 
C) having a positive attitude.​ 
D) having a non-responsive attitude.​ 
A) ​being apathetic to success. 
B) not asking questions.​ 
C) having a positive attitude.​ 
D) having a non-responsive attitude.​

Question 6

Which of the following best defines a challenge?​

Accepted Answer

A) ​It is the mastery of abilities essential to successful functioning in organizations. 
B) It is the unofficial and less visible part of a system.​ 
C) It is the transformation or modification of an organization and/or its stakeholders.​ 
D) It is the call to competition, contest, or battle.​ 
A) ​It is the mastery of abilities essential to successful functioning in organizations. 
B) It is the unofficial and less visible part of a system.​ 
C) It is the transformation or modification of an organization and/or its stakeholders.​ 
D) It is the call to competition, contest, or battle.​

Question 7

The Hawthorne studies, conducted during the 1920s and 1930s, first suggested the importance of the _____.​

Accepted Answer

A) ​functional elements 
B) formal elements​ 
C) informal elements​ 
D) central elements​ 
A) ​functional elements 
B) formal elements​ 
C) informal elements​ 
D) central elements​

Question 8

Which of the following is an informal element of an organization?​

Accepted Answer

A) ​Goals and objectives 
B) Job descriptions​ 
C) Perceptions​ 
D) Policies​ 
A) ​Goals and objectives 
B) Job descriptions​ 
C) Perceptions​ 
D) Policies​

Question 9

Skill development is facilitated by structured practice and feedback.​

Accepted Answer

A) True 
 B)False

Question 10

Which of the following statements is true of quality improvement?​

Accepted Answer

A) ​It can always be optimized. 
B) It enhances the probability of organizational success.​ 
C) It leads to the stagnation of customer needs and expectations.​ 
D) It decreases customer responsiveness and resource effectiveness.​ 
A) ​It can always be optimized. 
B) It enhances the probability of organizational success.​ 
C) It leads to the stagnation of customer needs and expectations.​ 
D) It decreases customer responsiveness and resource effectiveness.​

Question 11

Total quality management is a total dedication to continuous improvement.​

Accepted Answer

A) True 
 B)False

Question 12

The study of organizational behavior is only concerned with the psychosocial dynamics in organizations.​

Accepted Answer

A) True 
 B)False

Question 13

An insurance company is modifying its outsourcing strategies to keep both talent and information within the organization.Which of the following factors is influencing the company's outsourcing strategy?​

Accepted Answer

A) ​Intergroup dynamics 
B) Potential for data loss​ 
C) Increasing popularity of ergonomics​ 
D) Organizational hierarchy​ 
A) ​Intergroup dynamics 
B) Potential for data loss​ 
C) Increasing popularity of ergonomics​ 
D) Organizational hierarchy​

Question 14

Management is especially important to our understanding of organizational culture.​

Accepted Answer

A) True 
 B)False

Question 15

Managing organizational behavior during changing times is challenging because of the:​

Accepted Answer

A) ​emergence of small-scale industries. 
B) increasing employment opportunities provided by organizations.​ 
C) decreasing diversity of organizational workforces.​ 
D) continuing demand for higher levels of moral behavior at work.​ 
A) ​emergence of small-scale industries. 
B) increasing employment opportunities provided by organizations.​ 
C) decreasing diversity of organizational workforces.​ 
D) continuing demand for higher levels of moral behavior at work.​

Question 16

In the context of interdisciplinary influences, _____ is the science of human behavior.​

Accepted Answer

A) ​anthropology 
B) sociology​ 
C) engineering​ 
D) psychology​ 
A) ​anthropology 
B) sociology​ 
C) engineering​ 
D) psychology​

Question 17

Kantone Corp.is a producer of cars and motorcycles.Kantone Corp is part of the _____.​

Accepted Answer

A) ​manufacturing sector 
B) public sector​ 
C) service sector​ 
D) nonprofit sector​ 
A) ​manufacturing sector 
B) public sector​ 
C) service sector​ 
D) nonprofit sector​

Question 18

_____ leads to competitive advantage through results acceleration and resource effectiveness.​

Accepted Answer

A) ​High employee turnover 
B) Quality improvement​ 
C) Objective knowledge​ 
D) Skill development​ 
A) ​High employee turnover 
B) Quality improvement​ 
C) Objective knowledge​ 
D) Skill development​

Question 19

A complete understanding of organizational behavior requires only an understanding of the organizational context within which human behavior is acted out.​

Accepted Answer

A) True 
 B)False

Question 20

In the context of human behavior in organizations, change is:​

Accepted Answer

A) ​the transformation or modification of an organization and/or its stakeholders. 
B) the unofficial and less visible part of a system.​ 
C) the call to competition, contest, or battle.​ 
D) the official, legitimate, and most visible part of a system.​ 
A) ​the transformation or modification of an organization and/or its stakeholders. 
B) the unofficial and less visible part of a system.​ 
C) the call to competition, contest, or battle.​ 
D) the official, legitimate, and most visible part of a system.​

Which of the following is a formal element of an organization?

Briefly explain the forces driving change at work.

Explain organizations as open systems.

The internal perspective understands human behavior in terms of the:

According to Eric Brown, CEO of Johnson Products Company, Inc., one of the action steps for adapting to change is:

Which of the following best defines a challenge?

The Hawthorne studies, conducted during the 1920s and 1930s, first suggested the importance of the _____.

Which of the following is an informal element of an organization?

Skill development is facilitated by structured practice and feedback.

Which of the following statements is true of quality improvement?

Total quality management is a total dedication to continuous improvement.

The study of organizational behavior is only concerned with the psychosocial dynamics in organizations.

An insurance company is modifying its outsourcing strategies to keep both talent and information within the organization.Which of the following factors is influencing the company's outsourcing strategy?

Management is especially important to our understanding of organizational culture.

Managing organizational behavior during changing times is challenging because of the:

In the context of interdisciplinary influences, _____ is the science of human behavior.

Kantone Corp.is a producer of cars and motorcycles.Kantone Corp is part of the _____.

_____ leads to competitive advantage through results acceleration and resource effectiveness.

A complete understanding of organizational behavior requires only an understanding of the organizational context within which human behavior is acted out.

In the context of human behavior in organizations, change is:

Challenges for Managers

Personality, Perception and Attribution

Attitudes, Emotions and Ethics

Motivation at Work

Learning and Performance Management

Stress and Well-Being at Work

Communication

Work Teams and Groups

Decision Making by Individuals and Groups

Power and Political Behavior

Leadership and Followership

Conflict and Negotiation

Jobs and the Design of Work

Organizational Design and Structure

Organizational Culture

Career Management

Managing Change

Filters

Exam 1: Organizational Behavior and Opportunity

Which of the following is a formal element of an organization?​

Briefly explain the forces driving change at work.​

Explain organizations as open systems.​

The internal perspective understands human behavior in terms of the:​

According to Eric Brown, CEO of Johnson Products Company, Inc., one of the action steps for adapting to change is:​

Which of the following best defines a challenge?​

The Hawthorne studies, conducted during the 1920s and 1930s, first suggested the importance of the _____.​

Which of the following is an informal element of an organization?​

Skill development is facilitated by structured practice and feedback.​

Which of the following statements is true of quality improvement?​

Total quality management is a total dedication to continuous improvement.​

The study of organizational behavior is only concerned with the psychosocial dynamics in organizations.​

An insurance company is modifying its outsourcing strategies to keep both talent and information within the organization.Which of the following factors is influencing the company's outsourcing strategy?​

Management is especially important to our understanding of organizational culture.​

Managing organizational behavior during changing times is challenging because of the:​

In the context of interdisciplinary influences, _____ is the science of human behavior.​

Kantone Corp.is a producer of cars and motorcycles.Kantone Corp is part of the _____.​

_____ leads to competitive advantage through results acceleration and resource effectiveness.​

A complete understanding of organizational behavior requires only an understanding of the organizational context within which human behavior is acted out.​

In the context of human behavior in organizations, change is:​

Challenges for Managers

Personality, Perception and Attribution

Attitudes, Emotions and Ethics

Motivation at Work

Learning and Performance Management

Stress and Well-Being at Work

Communication

Work Teams and Groups

Decision Making by Individuals and Groups

Power and Political Behavior

Leadership and Followership

Conflict and Negotiation

Jobs and the Design of Work

Organizational Design and Structure

Organizational Culture

Career Management

Managing Change

Filters

Which of the following is a formal element of an organization?

Briefly explain the forces driving change at work.

Explain organizations as open systems.

The internal perspective understands human behavior in terms of the:

According to Eric Brown, CEO of Johnson Products Company, Inc., one of the action steps for adapting to change is:

Which of the following best defines a challenge?

The Hawthorne studies, conducted during the 1920s and 1930s, first suggested the importance of the _____.

Which of the following is an informal element of an organization?

Skill development is facilitated by structured practice and feedback.

Which of the following statements is true of quality improvement?

Total quality management is a total dedication to continuous improvement.

The study of organizational behavior is only concerned with the psychosocial dynamics in organizations.

An insurance company is modifying its outsourcing strategies to keep both talent and information within the organization.Which of the following factors is influencing the company's outsourcing strategy?

Management is especially important to our understanding of organizational culture.

Managing organizational behavior during changing times is challenging because of the:

In the context of interdisciplinary influences, _____ is the science of human behavior.

Kantone Corp.is a producer of cars and motorcycles.Kantone Corp is part of the _____.

_____ leads to competitive advantage through results acceleration and resource effectiveness.

A complete understanding of organizational behavior requires only an understanding of the organizational context within which human behavior is acted out.

In the context of human behavior in organizations, change is: