Question 1

In the context of ethical behavior, which of the following is an instrumental value identified by Rokeach?​

Accepted Answer

A) ​Self-sufficiency 
B) Freedom​ 
C) Self-respect​ 
D) Happiness​ 
A) ​Self-sufficiency 
B) Freedom​ 
C) Self-respect​ 
D) Happiness​ A

Question 2

Which of the following best describes a person-organization fit?​

Accepted Answer

A) ​It is the ability of employees to control their feelings and expression of emotions in the workplace. 
B) It is the desire of an employee to remain in an organization.​ 
C) It is the match between an individual's values and an organization's values.​ 
D) It is the strength of an individual's identification with an organization.​ 
A) ​It is the ability of employees to control their feelings and expression of emotions in the workplace. 
B) It is the desire of an employee to remain in an organization.​ 
C) It is the match between an individual's values and an organization's values.​ 
D) It is the strength of an individual's identification with an organization.​ C

Question 3

Externals are more likely than internals to take personal responsibility for the consequences of their ethical or unethical behavior.​

Accepted Answer

A) True 
 B)False  False

Question 4

Ethical behavior involves acting in ways consistent with one's personal values and the commonly held values of an organization and society.​

Accepted Answer

A) True 
 B)False

Question 5

The longer the time is between the attitude measurement and the observed behavior, the stronger the relationship.​

Accepted Answer

A) True 
 B)False

Question 6

To prevent and manage workplace deviance behavior, managers should:​

Accepted Answer

A) ​increase the power distance in the organization. 
B) give all employees high performance ratings.​ 
C) terminate employees who show deviance.​ 
D) encourage positive attitudes among employees.​ 
A) ​increase the power distance in the organization. 
B) give all employees high performance ratings.​ 
C) terminate employees who show deviance.​ 
D) encourage positive attitudes among employees.​

Question 7

_____ is the willingness of an individual to make decisions when all that needs to be known cannot be known and when the ethical issue has no established, unambiguous solution.​

Accepted Answer

A) ​Tough-mindedness 
B) Organizational citizenship behavior​ 
C) Cognitive dissonance​ 
D) Emotional intelligence​ 
A) ​Tough-mindedness 
B) Organizational citizenship behavior​ 
C) Cognitive dissonance​ 
D) Emotional intelligence​

Question 8

Those with an internal locus of control believe that outside forces such as fate, chance, or other people control what happens to them.​

Accepted Answer

A) True 
 B)False

Question 9

Substantial social learning occurs through cognitive dissonance.​

Accepted Answer

A) True 
 B)False

Question 10

Abraham is a salesman who sells used cell phones as new ones.The phones have been repackaged to make them look new.Abraham knows that this is unethical and faces a conflict between concealing information from his customers and selling them the used phones.The tension created by this conflict between his attitude and his behavior is known as _____.​

Accepted Answer

A) ​peripheral route 
B) emotional contagion​ 
C) emotional dissonance​ 
D) cognitive dissonance​ 
A) ​peripheral route 
B) emotional contagion​ 
C) emotional dissonance​ 
D) cognitive dissonance​

Question 11

_____ is a discrepancy between one's felt emotion and one's expressed emotion.​

Accepted Answer

A) ​Emotional dissonance 
B) Emotional labor​ 
C) Emotional contagion​ 
D) Emotional intelligence​ 
A) ​Emotional dissonance 
B) Emotional labor​ 
C) Emotional contagion​ 
D) Emotional intelligence​

Question 12

Which of the following statements is true of people with an internal locus of control?​

Accepted Answer

A) ​They believe that outside forces such as fate, chance, or other people control what happens to them. 
B) They are less resistant to social pressure.​ 
C) They take personal responsibility for the consequences of their ethical or unethical behavior.​ 
D) They are willing to hurt another person when ordered to do so by an authority figure.​ 
A) ​They believe that outside forces such as fate, chance, or other people control what happens to them. 
B) They are less resistant to social pressure.​ 
C) They take personal responsibility for the consequences of their ethical or unethical behavior.​ 
D) They are willing to hurt another person when ordered to do so by an authority figure.​

Question 13

Attitudes are an important factor in organizational behavior because:​

Accepted Answer

A) ​they influence performance evaluations of managers. 
B) they are easily accessed.​ 
C) they are closely linked to behavior.​ 
D) they last longer than emotions.​ 
A) ​they influence performance evaluations of managers. 
B) they are easily accessed.​ 
C) they are closely linked to behavior.​ 
D) they last longer than emotions.​

Question 14

The key to influencing both satisfaction and performance through rewards is that the:​

Accepted Answer

A) ​rewards are not valued by employees. 
B) managers use a non-participative style of management.​ 
C) rewards are tied directly to performance.​ 
D) work should not be challenging.​ 
A) ​rewards are not valued by employees. 
B) managers use a non-participative style of management.​ 
C) rewards are tied directly to performance.​ 
D) work should not be challenging.​

Question 15

Briefly discuss the relationship between job satisfaction and performance.​

Accepted Answer

Answers will vary.Managers and employees

Question 16

Which of the following cognitive routes to persuasion involves direct cognitive processing of a message's content?​

Accepted Answer

A) ​The central route 
B) The direct route​ 
C) The peripheral route​ 
D) The major route​ 
A) ​The central route 
B) The direct route​ 
C) The peripheral route​ 
D) The major route​

Question 17

_____ are those values that influence individuals' perceptions of right and wrong on the job.​

Accepted Answer

A) ​Work values 
B) Terminal values​ 
C) Cultural values​ 
D) Instrumental values​ 
A) ​Work values 
B) Terminal values​ 
C) Cultural values​ 
D) Instrumental values​

Question 18

Behavior that is above and beyond the call of duty is called organizational citizenship behavior.​

Accepted Answer

A) True 
 B)False

Question 19

​Today's high-intensity business environment decreases the need for strong ethics programs.

Accepted Answer

A) True 
 B)False

Question 20

_____ encompasses loyalty and a deep concern for an organization's welfare.​

Accepted Answer

A) ​Emotional dissonance 
B) Continuance commitment​ 
C) Affective commitment​ 
D) Cognitive dissonance​ 
A) ​Emotional dissonance 
B) Continuance commitment​ 
C) Affective commitment​ 
D) Cognitive dissonance​

In the context of ethical behavior, which of the following is an instrumental value identified by Rokeach?

Which of the following best describes a person-organization fit?

Externals are more likely than internals to take personal responsibility for the consequences of their ethical or unethical behavior.

Ethical behavior involves acting in ways consistent with one's personal values and the commonly held values of an organization and society.

The longer the time is between the attitude measurement and the observed behavior, the stronger the relationship.

To prevent and manage workplace deviance behavior, managers should:

_____ is the willingness of an individual to make decisions when all that needs to be known cannot be known and when the ethical issue has no established, unambiguous solution.

Those with an internal locus of control believe that outside forces such as fate, chance, or other people control what happens to them.

Substantial social learning occurs through cognitive dissonance.

_____ is a discrepancy between one's felt emotion and one's expressed emotion.

Which of the following statements is true of people with an internal locus of control?

Attitudes are an important factor in organizational behavior because:

The key to influencing both satisfaction and performance through rewards is that the:

Briefly discuss the relationship between job satisfaction and performance.

Which of the following cognitive routes to persuasion involves direct cognitive processing of a message's content?

_____ are those values that influence individuals' perceptions of right and wrong on the job.

Behavior that is above and beyond the call of duty is called organizational citizenship behavior.

Today's high-intensity business environment decreases the need for strong ethics programs.

_____ encompasses loyalty and a deep concern for an organization's welfare.

Organizational Behavior and Opportunity

Challenges for Managers

Personality, Perception and Attribution

Motivation at Work

Learning and Performance Management

Stress and Well-Being at Work

Communication

Work Teams and Groups

Decision Making by Individuals and Groups

Power and Political Behavior

Leadership and Followership

Conflict and Negotiation

Jobs and the Design of Work

Organizational Design and Structure

Organizational Culture

Career Management

Managing Change

Filters

Exam 4: Attitudes, Emotions and Ethics

In the context of ethical behavior, which of the following is an instrumental value identified by Rokeach?​

Which of the following best describes a person-organization fit?​

Externals are more likely than internals to take personal responsibility for the consequences of their ethical or unethical behavior.​

Ethical behavior involves acting in ways consistent with one's personal values and the commonly held values of an organization and society.​

The longer the time is between the attitude measurement and the observed behavior, the stronger the relationship.​

To prevent and manage workplace deviance behavior, managers should:​

_____ is the willingness of an individual to make decisions when all that needs to be known cannot be known and when the ethical issue has no established, unambiguous solution.​

Those with an internal locus of control believe that outside forces such as fate, chance, or other people control what happens to them.​

Substantial social learning occurs through cognitive dissonance.​

_____ is a discrepancy between one's felt emotion and one's expressed emotion.​

Which of the following statements is true of people with an internal locus of control?​

Attitudes are an important factor in organizational behavior because:​

The key to influencing both satisfaction and performance through rewards is that the:​

Briefly discuss the relationship between job satisfaction and performance.​

Which of the following cognitive routes to persuasion involves direct cognitive processing of a message's content?​

_____ are those values that influence individuals' perceptions of right and wrong on the job.​

Behavior that is above and beyond the call of duty is called organizational citizenship behavior.​

​Today's high-intensity business environment decreases the need for strong ethics programs.

_____ encompasses loyalty and a deep concern for an organization's welfare.​

Organizational Behavior and Opportunity

Challenges for Managers

Personality, Perception and Attribution

Motivation at Work

Learning and Performance Management

Stress and Well-Being at Work

Communication

Work Teams and Groups

Decision Making by Individuals and Groups

Power and Political Behavior

Leadership and Followership

Conflict and Negotiation

Jobs and the Design of Work

Organizational Design and Structure

Organizational Culture

Career Management

Managing Change

Filters

In the context of ethical behavior, which of the following is an instrumental value identified by Rokeach?

Which of the following best describes a person-organization fit?

Externals are more likely than internals to take personal responsibility for the consequences of their ethical or unethical behavior.

Ethical behavior involves acting in ways consistent with one's personal values and the commonly held values of an organization and society.

The longer the time is between the attitude measurement and the observed behavior, the stronger the relationship.

To prevent and manage workplace deviance behavior, managers should:

_____ is the willingness of an individual to make decisions when all that needs to be known cannot be known and when the ethical issue has no established, unambiguous solution.

Those with an internal locus of control believe that outside forces such as fate, chance, or other people control what happens to them.

Substantial social learning occurs through cognitive dissonance.

_____ is a discrepancy between one's felt emotion and one's expressed emotion.

Which of the following statements is true of people with an internal locus of control?

Attitudes are an important factor in organizational behavior because:

The key to influencing both satisfaction and performance through rewards is that the:

Briefly discuss the relationship between job satisfaction and performance.

Which of the following cognitive routes to persuasion involves direct cognitive processing of a message's content?

_____ are those values that influence individuals' perceptions of right and wrong on the job.

Behavior that is above and beyond the call of duty is called organizational citizenship behavior.

Today's high-intensity business environment decreases the need for strong ethics programs.

_____ encompasses loyalty and a deep concern for an organization's welfare.