Question 1

Which of the following is a key strategy for managing resistance to change that establishes a feeling of ownership in the change process among employees?​

Accepted Answer

A) ​Delegation 
B) ​Empathy 
C) ​Communication 
D) ​Participation 
A) ​Delegation 
B) ​Empathy 
C) ​Communication 
D) ​Participation D

Question 2

Process consultation is often used as a sole organization development method.

Accepted Answer

A) True 
 B)False  False

Question 3

The notion of reactance refers to a positive reaction that occurs when individuals feel that their personal freedom is preserved.

Accepted Answer

A) True 
 B)False  False

Question 4

An adjustment in the price of gasoline by an oil company in response to an excise tax increase is a(n):​

Accepted Answer

A) ​incremental change. 
B) ​nonreversible change. 
C) ​strategic change. 
D) ​transactional change. 
A) ​incremental change. 
B) ​nonreversible change. 
C) ​strategic change. 
D) ​transactional change.

Question 5

Which of the following is an internal force that can stimulate the need for change in an organization?​

Accepted Answer

A) ​The diversity of the labor force 
B) ​The pricing decision of a competitor 
C) ​The resignation of a key decision maker 
D) ​The effective date of a new federal employment law 
A) ​The diversity of the labor force 
B) ​The pricing decision of a competitor 
C) ​The resignation of a key decision maker 
D) ​The effective date of a new federal employment law

Question 6

The protesting of a work group against an increase in working hours is an internal force for change.

Accepted Answer

A) True 
 B)False

Question 7

Fear of loss occurs when:​

Accepted Answer

A) ​an employee's status is threatened. 
B) ​an employee questions his or her competence to deal with changes. 
C) ​an employee fears his or her own failure as a result of changes. 
D) ​an employee's interpersonal relationships are threatened. 
A) ​an employee's status is threatened. 
B) ​an employee questions his or her competence to deal with changes. 
C) ​an employee fears his or her own failure as a result of changes. 
D) ​an employee's interpersonal relationships are threatened.

Question 8

One of the key principles on which the famed Toyota Way of doing business is focused on is:​

Accepted Answer

A) ​globalization of business. 
B) ​force field analysis for change management. 
C) ​continuous improvement dedicated to innovation. 
D) ​process consultation in the workplace. 
A) ​globalization of business. 
B) ​force field analysis for change management. 
C) ​continuous improvement dedicated to innovation. 
D) ​process consultation in the workplace.

Question 9

Which of the following is a key strategy for managing resistance to change that involves conveying accurate and timely information that can help prevent unfounded fears and potentially damaging rumors from developing?​

Accepted Answer

A) ​Support 
B) ​Communication 
C) ​Participation 
D) ​Empathy 
A) ​Support 
B) ​Communication 
C) ​Participation 
D) ​Empathy

Question 10

The power players in the global market are the organizations that can capitalize on emerging markets throughout the world.

Accepted Answer

A) True 
 B)False

Question 11

Which of the following is true of survey feedback?​

Accepted Answer

A) ​Survey feedback is a widely used individual-focused technique for organizational development intervention. 
B) ​The effectiveness of survey feedback decreases substantially when this method is combined with other interventions. 
C) ​Survey feedback is always used as a sole organization development intervention method. 
D) ​The effectiveness of survey feedback is contingent upon trust between management and subordinates. 
A) ​Survey feedback is a widely used individual-focused technique for organizational development intervention. 
B) ​The effectiveness of survey feedback decreases substantially when this method is combined with other interventions. 
C) ​Survey feedback is always used as a sole organization development intervention method. 
D) ​The effectiveness of survey feedback is contingent upon trust between management and subordinates.

Question 12

The organization development practitioner in team building serves as a facilitator.

Accepted Answer

A) True 
 B)False

Question 13

One popular technique for job redesign is the use of outdoor challenges.

Accepted Answer

A) True 
 B)False

Question 14

Identify a true statement about organization development.​

Accepted Answer

A) ​It seeks to improve only individual well-being and effectiveness. 
B) ​It does not emphasize intervention at any level of an organization. 
C) ​It utilizes behavioral science theory and research to increase effectiveness. 
D) ​It undermines the reciprocal relationship between individuals and organizations. 
A) ​It seeks to improve only individual well-being and effectiveness. 
B) ​It does not emphasize intervention at any level of an organization. 
C) ​It utilizes behavioral science theory and research to increase effectiveness. 
D) ​It undermines the reciprocal relationship between individuals and organizations.

Question 15

Identify a group-focused technique for organization development intervention.​

Accepted Answer

A) ​Leadership training and development programs 
B) ​Product and service quality programs 
C) ​Health promotion programs 
D) ​Career-planning activities 
A) ​Leadership training and development programs 
B) ​Product and service quality programs 
C) ​Health promotion programs 
D) ​Career-planning activities

Question 16

Coaching is always done in a one-on-one manner.

Accepted Answer

A) True 
 B)False

Question 17

When an organization fine-tunes its operations, it is going through a(n):​

Accepted Answer

A) ​incremental change. 
B) ​strategic change. 
C) ​transformational change. 
D) ​transactional change. 
A) ​incremental change. 
B) ​strategic change. 
C) ​transformational change. 
D) ​transactional change.

Question 18

Which of the following is an example of an internal force for change in an organization?​

Accepted Answer

A) ​An increased grievance rate 
B) ​Technological advancement 
C) ​A shrinking applicant pool 
D) ​Government regulations 
A) ​An increased grievance rate 
B) ​Technological advancement 
C) ​A shrinking applicant pool 
D) ​Government regulations

Question 19

Change in which an organization moves to a radically different, and sometimes unknown, future state is known as incremental change.

Accepted Answer

A) True 
 B)False

Question 20

According to Kurt Lewin's change model, managers should ensure that the organizational culture and formal reward systems encourage the old behaviors.

Accepted Answer

A) True 
 B)False

Which of the following is a key strategy for managing resistance to change that establishes a feeling of ownership in the change process among employees?

Process consultation is often used as a sole organization development method.

The notion of reactance refers to a positive reaction that occurs when individuals feel that their personal freedom is preserved.

An adjustment in the price of gasoline by an oil company in response to an excise tax increase is a(n):

Which of the following is an internal force that can stimulate the need for change in an organization?

The protesting of a work group against an increase in working hours is an internal force for change.

Fear of loss occurs when:

One of the key principles on which the famed Toyota Way of doing business is focused on is:

Which of the following is a key strategy for managing resistance to change that involves conveying accurate and timely information that can help prevent unfounded fears and potentially damaging rumors from developing?

The power players in the global market are the organizations that can capitalize on emerging markets throughout the world.

Which of the following is true of survey feedback?

The organization development practitioner in team building serves as a facilitator.

One popular technique for job redesign is the use of outdoor challenges.

Identify a true statement about organization development.

Identify a group-focused technique for organization development intervention.

Coaching is always done in a one-on-one manner.

When an organization fine-tunes its operations, it is going through a(n):

Which of the following is an example of an internal force for change in an organization?

Change in which an organization moves to a radically different, and sometimes unknown, future state is known as incremental change.

According to Kurt Lewin's change model, managers should ensure that the organizational culture and formal reward systems encourage the old behaviors.

Organizational Behavior and Opportunity

Challenges for Managers

Personality, Perception and Attribution

Attitudes, Emotions and Ethics

Motivation at Work

Learning and Performance Management

Stress and Well-Being at Work

Communication

Work Teams and Groups

Decision Making by Individuals and Groups

Power and Political Behavior

Leadership and Followership

Conflict and Negotiation

Jobs and the Design of Work

Organizational Design and Structure

Organizational Culture

Career Management

Filters

Exam 18: Managing Change

Which of the following is a key strategy for managing resistance to change that establishes a feeling of ownership in the change process among employees?​

Process consultation is often used as a sole organization development method.

The notion of reactance refers to a positive reaction that occurs when individuals feel that their personal freedom is preserved.

An adjustment in the price of gasoline by an oil company in response to an excise tax increase is a(n):​

Which of the following is an internal force that can stimulate the need for change in an organization?​

The protesting of a work group against an increase in working hours is an internal force for change.

Fear of loss occurs when:​

One of the key principles on which the famed Toyota Way of doing business is focused on is:​

Which of the following is a key strategy for managing resistance to change that involves conveying accurate and timely information that can help prevent unfounded fears and potentially damaging rumors from developing?​

The power players in the global market are the organizations that can capitalize on emerging markets throughout the world.

Which of the following is true of survey feedback?​

The organization development practitioner in team building serves as a facilitator.

One popular technique for job redesign is the use of outdoor challenges.

Identify a true statement about organization development.​

Identify a group-focused technique for organization development intervention.​

Coaching is always done in a one-on-one manner.

When an organization fine-tunes its operations, it is going through a(n):​

Which of the following is an example of an internal force for change in an organization?​

Change in which an organization moves to a radically different, and sometimes unknown, future state is known as incremental change.

According to Kurt Lewin's change model, managers should ensure that the organizational culture and formal reward systems encourage the old behaviors.

Organizational Behavior and Opportunity

Challenges for Managers

Personality, Perception and Attribution

Attitudes, Emotions and Ethics

Motivation at Work

Learning and Performance Management

Stress and Well-Being at Work

Communication

Work Teams and Groups

Decision Making by Individuals and Groups

Power and Political Behavior

Leadership and Followership

Conflict and Negotiation

Jobs and the Design of Work

Organizational Design and Structure

Organizational Culture

Career Management

Filters

Which of the following is a key strategy for managing resistance to change that establishes a feeling of ownership in the change process among employees?

An adjustment in the price of gasoline by an oil company in response to an excise tax increase is a(n):

Which of the following is an internal force that can stimulate the need for change in an organization?

Fear of loss occurs when:

One of the key principles on which the famed Toyota Way of doing business is focused on is:

Which of the following is a key strategy for managing resistance to change that involves conveying accurate and timely information that can help prevent unfounded fears and potentially damaging rumors from developing?

Which of the following is true of survey feedback?

Identify a true statement about organization development.

Identify a group-focused technique for organization development intervention.

When an organization fine-tunes its operations, it is going through a(n):

Which of the following is an example of an internal force for change in an organization?