Question 1

In the context of group-focused techniques for organization development intervention, which of the following statements is true of process consultation?​

Accepted Answer

A) ​It cannot be used for conflict resolution. 
B) ​It uses an inside consultant. 
C) ​It is an interactive technique. 
D) ​It encourages individuals to discard old behaviors. 
A) ​It cannot be used for conflict resolution. 
B) ​It uses an inside consultant. 
C) ​It is an interactive technique. 
D) ​It encourages individuals to discard old behaviors.

Question 2

Health promotion programs are a group-focused technique for organization development intervention.

Accepted Answer

A) True 
 B)False

Question 3

Leadership training and development, job redesign, and executive coaching are _____ techniques for organization development intervention.​

Accepted Answer

A) ​diagnostic 
B) ​quantitative 
C) ​group-focused 
D) ​individual-focused 
A) ​diagnostic 
B) ​quantitative 
C) ​group-focused 
D) ​individual-focused

Question 4

_____ is a crucial step in managing change that measures the skills and competencies that employees must have to achieve the goals of the change.​

Accepted Answer

A) ​Brainstorming 
B) ​Process consultation 
C) ​A needs analysis 
D) ​A systematic survey 
A) ​Brainstorming 
B) ​Process consultation 
C) ​A needs analysis 
D) ​A systematic survey

Question 5

Which of the following is true of globalization?​

Accepted Answer

A) ​Global business carries unique risks not found by firms competing within a single nation. 
B) ​Globalization decreases workforce diversity in organizations. 
C) ​Globalization decreases competition among firms. 
D) ​Global business involves a single government and a single legal system. 
A) ​Global business carries unique risks not found by firms competing within a single nation. 
B) ​Globalization decreases workforce diversity in organizations. 
C) ​Globalization decreases competition among firms. 
D) ​Global business involves a single government and a single legal system.

Question 6

Unplanned change is incremental and results from a deliberate decision to alter an organization.

Accepted Answer

A) True 
 B)False

Question 7

Distinguish between incremental, strategic, and transformational changes.

Accepted Answer

Answers will vary.?Change of a relativel

Question 8

Briefly describe the characteristics of organization development (OD).​

Accepted Answer

Answers will vary.?As a systematic appro

Question 9

The term diagnosis comes from two Greek words, dial (through)and gnosis (knowledge).

Accepted Answer

A) True 
 B)False

Question 10

In Kurt Lewin's change model, the maintenance of status quo can be viewed as a(n):​

Accepted Answer

A) ​state of equilibrium. 
B) ​restraining force. 
C) ​immovable object. 
D) ​potential element for agitation. 
A) ​state of equilibrium. 
B) ​restraining force. 
C) ​immovable object. 
D) ​potential element for agitation.

Question 11

Communicado Inc., a cell phone manufacturer, has technologically modified all its existing products.It has also improved its customer service.As a result, the company has become very popular among customers.In this scenario, which of the following group-focused techniques for organization development intervention has Communicado used?​

Accepted Answer

A) ​Quality program 
B) ​Skills training 
C) ​Team building 
D) ​Management by objectives 
A) ​Quality program 
B) ​Skills training 
C) ​Team building 
D) ​Management by objectives

Question 12

Which of the following is an example of unplanned change in an organization?​

Accepted Answer

A) ​Installing a computer-controlled machine tool 
B) ​Responding to an increase in excise tax on gasoline 
C) ​Preparing materials and making arrangements for a workforce diversity-training workshop 
D) ​Scheduling production runs for the peak vacation period of June through August 
A) ​Installing a computer-controlled machine tool 
B) ​Responding to an increase in excise tax on gasoline 
C) ​Preparing materials and making arrangements for a workforce diversity-training workshop 
D) ​Scheduling production runs for the peak vacation period of June through August

Question 13

Which of the following is true of managing ethical behavior?​

Accepted Answer

A) ​Ethical issues are always public and monumental. 
B) ​Organizations must create a culture that discourages ethical behavior. 
C) ​Ethical behavior is a major internal force for change in an organization. 
D) ​Society expects organizations to maintain ethical behavior in relationships with customers. 
A) ​Ethical issues are always public and monumental. 
B) ​Organizations must create a culture that discourages ethical behavior. 
C) ​Ethical behavior is a major internal force for change in an organization. 
D) ​Society expects organizations to maintain ethical behavior in relationships with customers.

Question 14

Skills training is accomplished either in formal classroom settings or on the job.

Accepted Answer

A) True 
 B)False

Question 15

Job redesign is one of the group-focused techniques for organization development intervention.

Accepted Answer

A) True 
 B)False

Question 16

As an organization development intervention method, job rotation alters jobs to improve the fit between individual skills and the demands of the job.​

Accepted Answer

A) True 
 B)False

Question 17

Kurt Lewin's change model is based on the idea of diagnosis and needs analysis.

Accepted Answer

A) True 
 B)False

Question 18

What are some of the reasons for people resisting change in organizations?

Accepted Answer

Answers will vary.?People often resist c

Question 19

_____ involves the setting of initial objectives, periodic progress reviews, and problem solving to remove any obstacles to goal achievement.​

Accepted Answer

A) ​Management by objectives 
B) ​Management by exception 
C) ​Survey feedback 
D) ​Process consultation 
A) ​Management by objectives 
B) ​Management by exception 
C) ​Survey feedback 
D) ​Process consultation

Question 20

Briefly explain the external and internal forces for change in organizations.

Accepted Answer

Answers will vary.?The major external fo

In the context of group-focused techniques for organization development intervention, which of the following statements is true of process consultation?

Health promotion programs are a group-focused technique for organization development intervention.

Leadership training and development, job redesign, and executive coaching are _____ techniques for organization development intervention.

_____ is a crucial step in managing change that measures the skills and competencies that employees must have to achieve the goals of the change.

Which of the following is true of globalization?

Unplanned change is incremental and results from a deliberate decision to alter an organization.

Distinguish between incremental, strategic, and transformational changes.

Briefly describe the characteristics of organization development (OD).

The term diagnosis comes from two Greek words, dial (through)and gnosis (knowledge).

In Kurt Lewin's change model, the maintenance of status quo can be viewed as a(n):

Which of the following is an example of unplanned change in an organization?

Which of the following is true of managing ethical behavior?

Skills training is accomplished either in formal classroom settings or on the job.

Job redesign is one of the group-focused techniques for organization development intervention.

As an organization development intervention method, job rotation alters jobs to improve the fit between individual skills and the demands of the job.

Kurt Lewin's change model is based on the idea of diagnosis and needs analysis.

What are some of the reasons for people resisting change in organizations?

_____ involves the setting of initial objectives, periodic progress reviews, and problem solving to remove any obstacles to goal achievement.

Briefly explain the external and internal forces for change in organizations.

Organizational Behavior and Opportunity

Challenges for Managers

Personality, Perception and Attribution

Attitudes, Emotions and Ethics

Motivation at Work

Learning and Performance Management

Stress and Well-Being at Work

Communication

Work Teams and Groups

Decision Making by Individuals and Groups

Power and Political Behavior

Leadership and Followership

Conflict and Negotiation

Jobs and the Design of Work

Organizational Design and Structure

Organizational Culture

Career Management

Filters

Exam 18: Managing Change

In the context of group-focused techniques for organization development intervention, which of the following statements is true of process consultation?​

Health promotion programs are a group-focused technique for organization development intervention.

Leadership training and development, job redesign, and executive coaching are _____ techniques for organization development intervention.​

_____ is a crucial step in managing change that measures the skills and competencies that employees must have to achieve the goals of the change.​

Which of the following is true of globalization?​

Unplanned change is incremental and results from a deliberate decision to alter an organization.

Distinguish between incremental, strategic, and transformational changes.

Briefly describe the characteristics of organization development (OD).​

The term diagnosis comes from two Greek words, dial (through)and gnosis (knowledge).

In Kurt Lewin's change model, the maintenance of status quo can be viewed as a(n):​

Which of the following is an example of unplanned change in an organization?​

Which of the following is true of managing ethical behavior?​

Skills training is accomplished either in formal classroom settings or on the job.

Job redesign is one of the group-focused techniques for organization development intervention.

As an organization development intervention method, job rotation alters jobs to improve the fit between individual skills and the demands of the job.​

Kurt Lewin's change model is based on the idea of diagnosis and needs analysis.

What are some of the reasons for people resisting change in organizations?

_____ involves the setting of initial objectives, periodic progress reviews, and problem solving to remove any obstacles to goal achievement.​

Briefly explain the external and internal forces for change in organizations.

Organizational Behavior and Opportunity

Challenges for Managers

Personality, Perception and Attribution

Attitudes, Emotions and Ethics

Motivation at Work

Learning and Performance Management

Stress and Well-Being at Work

Communication

Work Teams and Groups

Decision Making by Individuals and Groups

Power and Political Behavior

Leadership and Followership

Conflict and Negotiation

Jobs and the Design of Work

Organizational Design and Structure

Organizational Culture

Career Management

Filters

In the context of group-focused techniques for organization development intervention, which of the following statements is true of process consultation?

Leadership training and development, job redesign, and executive coaching are _____ techniques for organization development intervention.

_____ is a crucial step in managing change that measures the skills and competencies that employees must have to achieve the goals of the change.

Which of the following is true of globalization?

Briefly describe the characteristics of organization development (OD).

In Kurt Lewin's change model, the maintenance of status quo can be viewed as a(n):

Which of the following is an example of unplanned change in an organization?

Which of the following is true of managing ethical behavior?

As an organization development intervention method, job rotation alters jobs to improve the fit between individual skills and the demands of the job.

_____ involves the setting of initial objectives, periodic progress reviews, and problem solving to remove any obstacles to goal achievement.