Question 1

Which of the following practices must a supervisor avoid in order to reduce communication barriers in the workplace?

Accepted Answer

A) ​Minimizing jargon and technical language 
B) ​Encouraging formation of nonhierarchical working relationships 
C) ​Providing cross-cultural training 
D) ​Encouraging men and women to interact the same way 
A) ​Minimizing jargon and technical language 
B) ​Encouraging formation of nonhierarchical working relationships 
C) ​Providing cross-cultural training 
D) ​Encouraging men and women to interact the same way

Question 2

People who are egotistical are likely to exhibit:​

Accepted Answer

A) ​nondefensive communication. 
B) ​dominant defensiveness. 
C) ​passive behavior. 
D) ​submissive behavior. 
A) ​nondefensive communication. 
B) ​dominant defensiveness. 
C) ​passive behavior. 
D) ​submissive behavior.

Question 3

Malcolm, a senior editor at a publishing house, often loudly criticizes his subordinates in front of the other colleagues even when the subordinates are not at fault.This leaves them embarrassed and humiliated.He also unnecessarily swears and talks at elevated tones while expressing himself.It is evident that Malcolm exhibits _____ at his workplace.

Accepted Answer

A) ​nondefensive communication 
B) ​passive behavior 
C) ​submissive behavior 
D) ​dominant defensiveness 
A) ​nondefensive communication 
B) ​passive behavior 
C) ​submissive behavior 
D) ​dominant defensiveness

Question 4

To facilitate direct and open communication with another person, _____.

Accepted Answer

A) ​one should seat the other person beside oneself, facing the same direction 
B) ​one should seat the other person at right angles to oneself 
C) ​one must position the other person directly across from oneself 
D) ​one must position the other person inside one's intimate space zone 
A) ​one should seat the other person beside oneself, facing the same direction 
B) ​one should seat the other person at right angles to oneself 
C) ​one must position the other person directly across from oneself 
D) ​one must position the other person inside one's intimate space zone

Question 5

When a person from one culture views people from another culture through the lens of a stereotype, he or she discounts the individual differences that exist within that foreign culture.

Accepted Answer

A) True 
 B)False

Question 6

A manager says to her secretary, "Nancy is a slacker.She is always hard to find when there is a deadline." In this scenario, the manager is indulging in _____.​

Accepted Answer

A) ​power play 
B) ​jargon usage 
C) ​screening 
D) ​labeling 
A) ​power play 
B) ​jargon usage 
C) ​screening 
D) ​labeling

Question 7

Transparency in supervisors leads to increased trust among employees, which in turn, results in increased employee engagement.

Accepted Answer

A) True 
 B)False

Question 8

_____ is one of the four basic types of nonverbal communication that managers need to understand.​

Accepted Answer

A) ​Paralanguage 
B) ​Phonetics 
C) ​Onomatopoeia 
D) ​Elocution 
A) ​Paralanguage 
B) ​Phonetics 
C) ​Onomatopoeia 
D) ​Elocution

Question 9

Identify a true statement about perceptual screens.

Accepted Answer

A) ​They influence the quality, accuracy, and clarity of a message. 
B) ​They are the uninterpreted, unanalyzed elements of a message. 
C) ​They are uninfluenced by the sender and the receiver's individual attributes. 
D) ​They emphasize the role of the receiver over the sender. 
A) ​They influence the quality, accuracy, and clarity of a message. 
B) ​They are the uninterpreted, unanalyzed elements of a message. 
C) ​They are uninfluenced by the sender and the receiver's individual attributes. 
D) ​They emphasize the role of the receiver over the sender.

Question 10

How do communication technologies affect behavior in the work environment?

Accepted Answer

Answers will vary.Computer-mediated comm

Question 11

Dominant defensiveness is characterized by passive or submissive behavior.

Accepted Answer

A) True 
 B)False

Question 12

Which of the following statements is an example of nondefensive communication?​

Accepted Answer

A) ​Mary is always late to meetings! She lacks professionalism! 
B) ​I sent the memo through intracompany mail.The postman must have lost it. 
C) ​Dan's report is good, but I need to make one recommendation before I approve it. 
D) ​The check is in the mail.Don't call me again! 
A) ​Mary is always late to meetings! She lacks professionalism! 
B) ​I sent the memo through intracompany mail.The postman must have lost it. 
C) ​Dan's report is good, but I need to make one recommendation before I approve it. 
D) ​The check is in the mail.Don't call me again!

Question 13

One gateway through the communication barrier of diversity is to frequently use jargon or technical language in a message.

Accepted Answer

A) True 
 B)False

Question 14

Barbra has a meeting with a coworker about a project.She wants to encourage cooperation from her coworker so that he, too, feels committed to the project.Given this information, which of the following seating arrangements will most likely help Barbra achieve her purpose?

Accepted Answer

A) ​Barbra must sit directly across from her coworker. 
B) ​Barbra must seat her coworker at a right angle to herself. 
C) ​Barbra must seat her coworker within her zone of intimate space. 
D) ​Barbra must sit next to her coworker, facing the same direction. 
A) ​Barbra must sit directly across from her coworker. 
B) ​Barbra must seat her coworker at a right angle to herself. 
C) ​Barbra must seat her coworker within her zone of intimate space. 
D) ​Barbra must sit next to her coworker, facing the same direction.

Question 15

_____ is an interpersonal communication skill identified by the Department of Labor as necessary for success in the workplace.

Accepted Answer

A) ​Memorizing 
B) ​Writing 
C) ​Reading 
D) ​Screening 
A) ​Memorizing 
B) ​Writing 
C) ​Reading 
D) ​Screening

Question 16

Janice feels uncomfortable working late hours in office every day.She decides to discuss the matter with her boss, Merwyn.Being a recent hire, she is hesitant and nervous to complain so early in her tenure.As she begins to speak, Merwyn notices anxiety and discomfort in her facial expression and body language.Using reflective listening, in response to Janice's concerns, Merwyn should first:

Accepted Answer

A) ​paraphrase Janice's expressed concerns. 
B) ​clarify Janice's implicit thoughts and feelings. 
C) ​reflect Janice's core feelings. 
D) ​make affirming contact with Janice. 
A) ​paraphrase Janice's expressed concerns. 
B) ​clarify Janice's implicit thoughts and feelings. 
C) ​reflect Janice's core feelings. 
D) ​make affirming contact with Janice.

Question 17

Ralph, an FBI agent, interrogates a criminal suspect.Ralph carefully observes the suspect's body movements and notices him clenching his teeth, drumming his fingers, and profusely perspiring.Given this information, it is evident that Ralph is engaging in _____.​

Accepted Answer

A) ​power play 
B) ​proxemics 
C) ​labeling 
D) ​kinesics 
A) ​power play 
B) ​proxemics 
C) ​labeling 
D) ​kinesics

Question 18

In the context of defensive tactics, restricting the choices of employees is an example of _____.​

Accepted Answer

A) ​a put-down 
B) ​a power play 
C) ​labeling 
D) ​screening 
A) ​a put-down 
B) ​a power play 
C) ​labeling 
D) ​screening

Question 19

_____ is a barrier to communication.

Accepted Answer

A) ​Cultural similarity 
B) ​Regular feedback 
C) ​Physical separation 
D) ​Common dialect 
A) ​Cultural similarity 
B) ​Regular feedback 
C) ​Physical separation 
D) ​Common dialect

Question 20

Which of the following statements is true of kinesics?

Accepted Answer

A) ​It is the study of body movement and posture. 
B) ​It is a form of verbal communication. 
C) ​It is the study of an individual's use of space. 
D) ​It is not bound to culture. 
A) ​It is the study of body movement and posture. 
B) ​It is a form of verbal communication. 
C) ​It is the study of an individual's use of space. 
D) ​It is not bound to culture.

Which of the following practices must a supervisor avoid in order to reduce communication barriers in the workplace?

People who are egotistical are likely to exhibit:

To facilitate direct and open communication with another person, _____.

When a person from one culture views people from another culture through the lens of a stereotype, he or she discounts the individual differences that exist within that foreign culture.

A manager says to her secretary, "Nancy is a slacker.She is always hard to find when there is a deadline." In this scenario, the manager is indulging in _____.

Transparency in supervisors leads to increased trust among employees, which in turn, results in increased employee engagement.

_____ is one of the four basic types of nonverbal communication that managers need to understand.

Identify a true statement about perceptual screens.

How do communication technologies affect behavior in the work environment?

Dominant defensiveness is characterized by passive or submissive behavior.

Which of the following statements is an example of nondefensive communication?

One gateway through the communication barrier of diversity is to frequently use jargon or technical language in a message.

Barbra has a meeting with a coworker about a project.She wants to encourage cooperation from her coworker so that he, too, feels committed to the project.Given this information, which of the following seating arrangements will most likely help Barbra achieve her purpose?

_____ is an interpersonal communication skill identified by the Department of Labor as necessary for success in the workplace.

Ralph, an FBI agent, interrogates a criminal suspect.Ralph carefully observes the suspect's body movements and notices him clenching his teeth, drumming his fingers, and profusely perspiring.Given this information, it is evident that Ralph is engaging in _____.

In the context of defensive tactics, restricting the choices of employees is an example of _____.

_____ is a barrier to communication.

Which of the following statements is true of kinesics?

Organizational Behavior and Opportunity

Challenges for Managers

Personality, Perception and Attribution

Attitudes, Emotions and Ethics

Motivation at Work

Learning and Performance Management

Stress and Well-Being at Work

Work Teams and Groups

Decision Making by Individuals and Groups

Power and Political Behavior

Leadership and Followership

Conflict and Negotiation

Jobs and the Design of Work

Organizational Design and Structure

Organizational Culture

Career Management

Managing Change

Filters

Exam 8: Communication

Which of the following practices must a supervisor avoid in order to reduce communication barriers in the workplace?

People who are egotistical are likely to exhibit:​

To facilitate direct and open communication with another person, _____.

When a person from one culture views people from another culture through the lens of a stereotype, he or she discounts the individual differences that exist within that foreign culture.

A manager says to her secretary, "Nancy is a slacker.She is always hard to find when there is a deadline." In this scenario, the manager is indulging in _____.​

Transparency in supervisors leads to increased trust among employees, which in turn, results in increased employee engagement.

_____ is one of the four basic types of nonverbal communication that managers need to understand.​

Identify a true statement about perceptual screens.

How do communication technologies affect behavior in the work environment?

Dominant defensiveness is characterized by passive or submissive behavior.

Which of the following statements is an example of nondefensive communication?​

One gateway through the communication barrier of diversity is to frequently use jargon or technical language in a message.

Barbra has a meeting with a coworker about a project.She wants to encourage cooperation from her coworker so that he, too, feels committed to the project.Given this information, which of the following seating arrangements will most likely help Barbra achieve her purpose?

_____ is an interpersonal communication skill identified by the Department of Labor as necessary for success in the workplace.

Ralph, an FBI agent, interrogates a criminal suspect.Ralph carefully observes the suspect's body movements and notices him clenching his teeth, drumming his fingers, and profusely perspiring.Given this information, it is evident that Ralph is engaging in _____.​

In the context of defensive tactics, restricting the choices of employees is an example of _____.​

_____ is a barrier to communication.

Which of the following statements is true of kinesics?

Organizational Behavior and Opportunity

Challenges for Managers

Personality, Perception and Attribution

Attitudes, Emotions and Ethics

Motivation at Work

Learning and Performance Management

Stress and Well-Being at Work

Work Teams and Groups

Decision Making by Individuals and Groups

Power and Political Behavior

Leadership and Followership

Conflict and Negotiation

Jobs and the Design of Work

Organizational Design and Structure

Organizational Culture

Career Management

Managing Change

Filters

People who are egotistical are likely to exhibit:

A manager says to her secretary, "Nancy is a slacker.She is always hard to find when there is a deadline." In this scenario, the manager is indulging in _____.

_____ is one of the four basic types of nonverbal communication that managers need to understand.

Which of the following statements is an example of nondefensive communication?

Ralph, an FBI agent, interrogates a criminal suspect.Ralph carefully observes the suspect's body movements and notices him clenching his teeth, drumming his fingers, and profusely perspiring.Given this information, it is evident that Ralph is engaging in _____.

In the context of defensive tactics, restricting the choices of employees is an example of _____.