Question 1

In the context of intergroup conflict, managers should encourage social interactions across groups so that:​

Accepted Answer

A) ​trust can be developed. 
B) resources can be shared.​ 
C) employees can perform better.​ 
D) human resource activities can be held.​ 
A) ​trust can be developed. 
B) resources can be shared.​ 
C) employees can perform better.​ 
D) human resource activities can be held.​

Question 2

Managers should work to stimulate functional conflict when they suspect their group is suffering from groupthink.​

Accepted Answer

A) True 
 B)False

Question 3

A defense mechanism in which a person responds with pessimism to any attempt at solving a problem is known as _____.​

Accepted Answer

A) ​negativism 
B) rationalization​ 
C) displacement​ 
D) withdrawal​ 
A) ​negativism 
B) rationalization​ 
C) displacement​ 
D) withdrawal​

Question 4

A key to recognizing a dysfunctional conflict is that:​

Accepted Answer

A) ​it arises from thinking of new ways to approach problems. 
B) it arises from someone challenging old policies.​ 
C) it is often cognitive in origin.​ 
D) it is often emotional or behavioral in origin.​ 
A) ​it arises from thinking of new ways to approach problems. 
B) it arises from someone challenging old policies.​ 
C) it is often cognitive in origin.​ 
D) it is often emotional or behavioral in origin.​

Question 5

Briefly explain the types of intrapersonal conflict.​

Accepted Answer

Answers will vary.There are several type

Question 6

Which of the following statements is true of defining moments?​

Accepted Answer

A) ​They help people crystallize their values and serve as opportunities for personal growth. 
B) They reduce the potential for conflict within a role or between roles.​ 
C) They create healthy, constructive disagreements between two or more people.​ 
D) They can arise from many individual differences, including personalities and perceptions.​ 
A) ​They help people crystallize their values and serve as opportunities for personal growth. 
B) They reduce the potential for conflict within a role or between roles.​ 
C) They create healthy, constructive disagreements between two or more people.​ 
D) They can arise from many individual differences, including personalities and perceptions.​

Question 7

Explain functional and dysfunctional conflict.​

Accepted Answer

Answers will vary.Functional conflict is

Question 8

Which of the following statements is true of functional conflict?​

Accepted Answer

A) ​It can often lead to aggressive acts specifically directed at peers. 
B) It is emotional and behavioral in origin.​ 
C) It helps individuals develop a better awareness of themselves.​ 
D) It takes the focus away from the work to be done.​ 
A) ​It can often lead to aggressive acts specifically directed at peers. 
B) It is emotional and behavioral in origin.​ 
C) It helps individuals develop a better awareness of themselves.​ 
D) It takes the focus away from the work to be done.​

Question 9

_____ is an approach in which the parties' goals are not seen as mutually exclusive, but the focus is on both sides achieving their objectives.​

Accepted Answer

A) Distributive bargaining​ 
B) Accommodating​ 
C) Integrative negotiation​ 
D) Compromising​ 
A) Distributive bargaining​ 
B) Accommodating​ 
C) Integrative negotiation​ 
D) Compromising​

Question 10

_____ is a withdrawal mechanism that provides an escape from a conflict through daydreaming.​

Accepted Answer

A) ​Flight 
B) Fantasy​ 
C) Withdrawal​ 
D) Displacement​ 
A) ​Flight 
B) Fantasy​ 
C) Withdrawal​ 
D) Displacement​

Question 11

Personal factors of conflict in an organization arise from:​

Accepted Answer

A) ​the nature of organizations. 
B) differences among individuals.​ 
C) dependence on other people to get work done.​ 
D) a traditional boss-employee relationship.​ 
A) ​the nature of organizations. 
B) differences among individuals.​ 
C) dependence on other people to get work done.​ 
D) a traditional boss-employee relationship.​

Question 12

Actions that are effective in managing intrapersonal conflict include:​

Accepted Answer

A) ​role analysis and identifying values of an organization. 
B) identification of the power networks in an organization.​ 
C) field analysis and personality inventory analysis.​ 
D) identification of functional and dysfunctional conflict.​ 
A) ​role analysis and identifying values of an organization. 
B) identification of the power networks in an organization.​ 
C) field analysis and personality inventory analysis.​ 
D) identification of functional and dysfunctional conflict.​

Question 13

In the context of intrapersonal conflicts, the individuals who place expectations on a person are _____.​

Accepted Answer

A) ​role producers 
B) role delegators​ 
C) role incumbents​ 
D) role senders​ 
A) ​role producers 
B) role delegators​ 
C) role incumbents​ 
D) role senders​

Question 14

Competition between groups must be managed carefully so that it does not escalate into a(n):​

Accepted Answer

A) ​intragroup conflict. 
B) dysfunctional conflict.​ 
C) functional conflict.​ 
D) interorganizational conflict.​ 
A) ​intragroup conflict. 
B) dysfunctional conflict.​ 
C) functional conflict.​ 
D) interorganizational conflict.​

Question 15

Which of the following styles of conflict management is used to achieve temporary settlements to complex issues?​

Accepted Answer

A) ​Negotiating 
B) Avoiding​ 
C) Accommodating​ 
D) Compromising​ 
A) ​Negotiating 
B) Avoiding​ 
C) Accommodating​ 
D) Compromising​

Question 16

When intrapersonal conflicts challenge individuals to choose between right and right, the decision presents _____.​

Accepted Answer

A) ​bending moments 
B) defining moments​ 
C) functional conflicts​ 
D) dysfunctional conflicts​ 
A) ​bending moments 
B) defining moments​ 
C) functional conflicts​ 
D) dysfunctional conflicts​

Question 17

When negotiators begin to act based on emotions rather than on cognitions, they are less likely to resolve a conflict.​

Accepted Answer

A) True 
 B)False

Question 18

Emotional intelligence is:​

Accepted Answer

A) ​an aggressive mechanism in which an individual directs his or her anger toward someone who is not the source of the conflict. 
B) a compromise mechanism whereby an individual patterns her behavior after another's.​ 
C) the emotion of love, cooperation and the common good.​ 
D) the power to control one's emotions and perceive emotions in others.​ 
A) ​an aggressive mechanism in which an individual directs his or her anger toward someone who is not the source of the conflict. 
B) a compromise mechanism whereby an individual patterns her behavior after another's.​ 
C) the emotion of love, cooperation and the common good.​ 
D) the power to control one's emotions and perceive emotions in others.​

Question 19

Administrative orbiting and secrecy are very effective conflict reduction techniques.​

Accepted Answer

A) True 
 B)False

Question 20

In the context of ineffective techniques for dealing with conflict, _____ is delaying action on a conflict by buying time, usually by telling the individuals involved that the problem is being worked on.​

Accepted Answer

A) ​administrative orbiting 
B) jurisdictional ambiguity​ 
C) due process nonaction​ 
D) character assassination​ 
A) ​administrative orbiting 
B) jurisdictional ambiguity​ 
C) due process nonaction​ 
D) character assassination​

In the context of intergroup conflict, managers should encourage social interactions across groups so that:

Managers should work to stimulate functional conflict when they suspect their group is suffering from groupthink.

A defense mechanism in which a person responds with pessimism to any attempt at solving a problem is known as _____.

A key to recognizing a dysfunctional conflict is that:

Briefly explain the types of intrapersonal conflict.

Which of the following statements is true of defining moments?

Explain functional and dysfunctional conflict.

Which of the following statements is true of functional conflict?

_____ is an approach in which the parties' goals are not seen as mutually exclusive, but the focus is on both sides achieving their objectives.

_____ is a withdrawal mechanism that provides an escape from a conflict through daydreaming.

Personal factors of conflict in an organization arise from:

Actions that are effective in managing intrapersonal conflict include:

In the context of intrapersonal conflicts, the individuals who place expectations on a person are _____.

Competition between groups must be managed carefully so that it does not escalate into a(n):

Which of the following styles of conflict management is used to achieve temporary settlements to complex issues?

When intrapersonal conflicts challenge individuals to choose between right and right, the decision presents _____.

When negotiators begin to act based on emotions rather than on cognitions, they are less likely to resolve a conflict.

Emotional intelligence is:

Administrative orbiting and secrecy are very effective conflict reduction techniques.

In the context of ineffective techniques for dealing with conflict, _____ is delaying action on a conflict by buying time, usually by telling the individuals involved that the problem is being worked on.

Organizational Behavior and Opportunity

Challenges for Managers

Personality, Perception and Attribution

Attitudes, Emotions and Ethics

Motivation at Work

Learning and Performance Management

Stress and Well-Being at Work

Communication

Work Teams and Groups

Decision Making by Individuals and Groups

Power and Political Behavior

Leadership and Followership

Jobs and the Design of Work

Organizational Design and Structure

Organizational Culture

Career Management

Managing Change

Filters

Exam 13: Conflict and Negotiation

In the context of intergroup conflict, managers should encourage social interactions across groups so that:​

Managers should work to stimulate functional conflict when they suspect their group is suffering from groupthink.​

A defense mechanism in which a person responds with pessimism to any attempt at solving a problem is known as _____.​

A key to recognizing a dysfunctional conflict is that:​

Briefly explain the types of intrapersonal conflict.​

Which of the following statements is true of defining moments?​

Explain functional and dysfunctional conflict.​

Which of the following statements is true of functional conflict?​

_____ is an approach in which the parties' goals are not seen as mutually exclusive, but the focus is on both sides achieving their objectives.​

_____ is a withdrawal mechanism that provides an escape from a conflict through daydreaming.​

Personal factors of conflict in an organization arise from:​

Actions that are effective in managing intrapersonal conflict include:​

In the context of intrapersonal conflicts, the individuals who place expectations on a person are _____.​

Competition between groups must be managed carefully so that it does not escalate into a(n):​

Which of the following styles of conflict management is used to achieve temporary settlements to complex issues?​

When intrapersonal conflicts challenge individuals to choose between right and right, the decision presents _____.​

When negotiators begin to act based on emotions rather than on cognitions, they are less likely to resolve a conflict.​

Emotional intelligence is:​

Administrative orbiting and secrecy are very effective conflict reduction techniques.​

In the context of ineffective techniques for dealing with conflict, _____ is delaying action on a conflict by buying time, usually by telling the individuals involved that the problem is being worked on.​

Organizational Behavior and Opportunity

Challenges for Managers

Personality, Perception and Attribution

Attitudes, Emotions and Ethics

Motivation at Work

Learning and Performance Management

Stress and Well-Being at Work

Communication

Work Teams and Groups

Decision Making by Individuals and Groups

Power and Political Behavior

Leadership and Followership

Jobs and the Design of Work

Organizational Design and Structure

Organizational Culture

Career Management

Managing Change

Filters

In the context of intergroup conflict, managers should encourage social interactions across groups so that:

Managers should work to stimulate functional conflict when they suspect their group is suffering from groupthink.

A defense mechanism in which a person responds with pessimism to any attempt at solving a problem is known as _____.

A key to recognizing a dysfunctional conflict is that:

Briefly explain the types of intrapersonal conflict.

Which of the following statements is true of defining moments?

Explain functional and dysfunctional conflict.

Which of the following statements is true of functional conflict?

_____ is an approach in which the parties' goals are not seen as mutually exclusive, but the focus is on both sides achieving their objectives.

_____ is a withdrawal mechanism that provides an escape from a conflict through daydreaming.

Personal factors of conflict in an organization arise from:

Actions that are effective in managing intrapersonal conflict include:

In the context of intrapersonal conflicts, the individuals who place expectations on a person are _____.

Competition between groups must be managed carefully so that it does not escalate into a(n):

Which of the following styles of conflict management is used to achieve temporary settlements to complex issues?

When intrapersonal conflicts challenge individuals to choose between right and right, the decision presents _____.

When negotiators begin to act based on emotions rather than on cognitions, they are less likely to resolve a conflict.

Emotional intelligence is:

Administrative orbiting and secrecy are very effective conflict reduction techniques.

In the context of ineffective techniques for dealing with conflict, _____ is delaying action on a conflict by buying time, usually by telling the individuals involved that the problem is being worked on.